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Matt Smith
Matt Smith, Computer Software Engineer
Category: Computer
Satisfied Customers: 9
Experience:  Software Developer at Autodesk, Inc (6+ years)
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No incoming ring on Skype calls.

Customer Question

No incoming ring on Skype calls.
Submitted: 4 years ago.
Category: Computer
Expert:  Matt Smith replied 4 years ago.

In Skype,

1. Go to Tools->Options

2. Under General, choose "Audio settings"

3. Under Ringing:

a. If you want the PC speaker to ring, check "ring PC Speaker".

b. Ensure "Use selected speaker" is choosen, or choose the speaker of your choosing.

graphic

 

4. In the left pane, choose "Sounds"

5. Under "Select which events play a sound", ensure "ringtone" is checked

6. With ringtone selected, under Choose which sound to play select "Ringtone (Classic)". (You can change this back later, but some people had issues with the default ringtone, so this step is added in case you have that issue)

 

graphic

 

Please let me know if this solution works for your or not. If you'd like me to ring you with Skype for a test, let me know (I have Skype). If this does not fix the issue let me know. Thanks,

- Matt

Customer: replied 4 years ago.
Relist: Inaccurate answer.
Your idea did not work for the no ring on incoming skype calls. Any other ideas?
Expert:  Matt Smith replied 4 years ago.

I'm sorry to hear it is still not working. I will "opt-out" so another expert may attempt to answer your question.

 

Thanks,

- Matt

Expert:  Matt Smith replied 4 years ago.

I'd like to collect some more information:

Please try the following in Skype:

1. Go to Tools->Options

2. Under General, click on "Sounds"

3. Under "Select which Events play a sound" select "ringtone".

4. Click "Play this sound".

 

Do you hear the sound play?

 

Thanks,

- Matt

 

Customer: replied 4 years ago.
Yes, the sound plays but when a call comes in there is a very faint, almost inaudibel, ring like a telephone ring and sounds like it is coming from the harddrive.
Expert:  Matt Smith replied 4 years ago.

Thanks for the additional info and your patience. I would like to get a little more info

1. Under Tools->Options is "ring PC speaker" checked or unchecked?

2. In the drop down (just above the check-box, if you click on it what are your available options?)

 

Thanks,

- Matt

Customer: replied 4 years ago.

ring pc speaker is checked

 

drop down options: ring on all devices (the one denoted at this time)

use selected speaker

speakers (Signa Tel High Definition Audio CODEC)

 

Expert:  Matt Smith replied 4 years ago.

If you uncheck "ring pc speaker", I assume the behavior is the same, right?

 

Here something else to try, but please be warned that this may remove any personal customization of skype you've done:


1. Quit Skype. Right click on Skype icon system tray and choose "Quit".
2. go to Start -> Run and type:
%appdata%\skype
3. Once Skype folder is opened please delete "shared.xml" file.
4. Then open the folder that has the same name as your account with skype. Inside you'll find a file called config.xml. Delete config.xml.

After deleting shared.xml and config.xml files please uninstall Skype as
follows:
1. From Start menu, click on "Control Panel" and then choose "Add/Remove Programs".
If you are using Vista then: Start > Control Panel > Programs > "Programs and Features".
2. Select Skype from the list and click on "Remove".
3. Go to C:\Program Files and delete the "Skype" folder from there.
4. Go to C:\Documents and Settings\All users\ApplicationData and delete the "Skype" folder from there.
For Vista: C:\ProgramData\


After complete uninstallation please download and install the latest version of Skype from:
http://www.skype.com/download/skype/windows/?c=101

 

 

Let me know if it helps.

- Matt

 

Customer: replied 4 years ago.
Matt, I'm not very computer smart!! I have right clicked on skype and chose quit. Then I go to start but where do I find run so I can type the %appdata%\skype?
Expert:  Matt Smith replied 4 years ago.

No problem--it is actually my mistake (I'm using XP and you are using Vista. Rather than Start->Run, just click on the Start button and then in the text box that reads "Start Search", type in

%appdata%\skype

 

If that doesn't work, you can get the "run" command to appear in Vista by following the instructions here:

http://www.xp-vista.com/other/where-is-run-in-windows-vista

 

Let me know if that doesn't work.

- Matt



Edited by Matt Smith on 2/16/2010 at 3:40 AM EST
Matt Smith, Computer Software Engineer
Category: Computer
Satisfied Customers: 9
Experience: Software Developer at Autodesk, Inc (6+ years)
Matt Smith and 3 other Computer Specialists are ready to help you
Customer: replied 4 years ago.
Matt, I have done all of the directions. Will have to wait until later in the day for someone we know to skype me to see if it rings in. The only difference in all your directions was toward the end in "c:\program data\" there was no skype so skipped that process. Will let you know as soon as I find out if it works.
Expert:  Matt Smith replied 4 years ago.

Okay, no problem--there is no rush. Let me know how it goes.

 

- Matt

Expert:  Matt Smith replied 4 years ago.

Okay, no problem--there is no rush. Let me know how it goes.

 

- Matt

Customer: replied 4 years ago.
Sorry Matt, I was gone all day yesterday. Still not working, guess we may have to give up on this. Really strange, because it used to work. Geek Squad installed a new graphic card a month ago and I don't think it has been working since. They said it couldn't have anything to do with that. I have really been satisfied with your service, you don't give up. If no other ideas, I will accept your answer in next email. Thank you so much.
Expert:  Matt Smith replied 4 years ago.

Sorry to hear it still isn't working. Unfortunately, I am out of ideas since your sound appears to be working other than the ringing. I'm glad you were satisfied with my service--there is no obligation to accept my answer as we did not get the issue resolved.

 

I will "opt-out" so that if another expert has any good ideas they can step in.

 

Good luck!

- Matt

Customer: replied 4 years ago.
Matt, let me know if you get your money. Thanks again.
Expert:  Matt Smith replied 4 years ago.

I did--and thanks so much for the additional bonus--it is greatly appreciated. I hope we can serve you again in the future.

 

Thanks,

- Matt

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