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Cris
Cris, Support Specialist
Category: Computer
Satisfied Customers: 6343
Experience:  10 years of IT experience in both business and residential.
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I keep getting a code 43 error for my Maxtor OneTouch Plus

Customer Question

I keep getting a code 43 error for my Maxtor OneTouch Plus drive in Windows7. The Maxtor troubleshooting guide's only suggestion is to plug the drive into the USB ports in the back of the computer. It already IS plugged into the back of the computer. I have all of my documents, pictures, video, and music on the hard drive because I moved everything to it right before I purchased my new computer with Windows 7. What can I do to get it to work?
Submitted: 7 years ago.
Category: Computer
Expert:  Cris replied 7 years ago.
Good Evening,

What version of Win7 do you have 32 or 64 bit?
Expert:  Cris replied 7 years ago.
Maxtor has not released a driver for Win7 64 bit which causes error you are getting.