How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Adam Wright Your Own Question

Adam Wright
Adam Wright, Computer Support Specialist
Category: Computer
Satisfied Customers: 244
Experience:  MCP, MCSA, iNet+, Net+, A+
29074179
Type Your Computer Question Here...
Adam Wright is online now
A new question is answered every 9 seconds

I have a new HP computer. CyberLink DVD Suite is installed.

Customer Question

I have a new HP computer. CyberLink DVD Suite is installed. Is this just trial software that I will have to purchase or was it part of the computer purchase price.
Is the CyberLink DVD Suite the same as CyberLink Power2Go 6?
I only want a product to rip and burn legally-purchased cds and downloads from Rhapsody and AmazonMP3.
I also would like a sound editor to edit out silence at the end of a music file, so that there will not be 3-5 seconds in between songs on finished cds I burn . Does CyberLink DVD Suite and CyberLink Power2Go have an audio editor?
Will your product allow me to rip legally-purchased music?
If this is just trial software, how long will the trial last and will I be able to purchase a CD on-line when the trial ends.
I have run several test burns and found the sound quality excellent. I am not computer-literate, but found the software very easy to use.

Thank you for your help.
Submitted: 4 years ago.
Category: Computer
Expert:  Adam Wright replied 4 years ago.
The software that comes packaged with new computers varies from manufacturer to manufacturer. I believe that the software in question here is probably an "SE" or special edition version. What this usually means is that although it is a functioning piece of software it more than likely has certain features, that would normally be available in the full retail version, disabled. This is simply the way that most packaged software works. The good news here is that you seem to be happy with it's functionality. The way that you can verify this is to click on the help tab and then click "About". This should bring up a little information box that tells you what version the software is and also whether it is a trial version or not along with how long it will last. My best guess would be that it is in fact no a trial version, but more an SE version that I previously spoke of. On to the next part. The CyberLink DVD Suite the not the same thing as CyberLink Power2Go 6. The CyberLink DVD Suite is a piece of software that allows playback and burning of DVD's, Unfortunately it does not allow for audio editing. I hope that this answers your questions and if so, Please click ACCEPT as that is the only way that I am compensated for my time and effort. If you feel that i have done exceptionally well, feel free to add a bonus. Thank you for allowing me to assist you with your question today and God Bless You.
Customer: replied 4 years ago.
Adam, you were very helpful, but I thought I was getting a CyberLink salesperson, who could answer my questions. I did not realize you are apparently contracted by CyberLink to answer customer inquiries.

I went to the software help section, but it did not give me a "about" choice. I could see no way to get what version the software is.

I realize you spent time on my inquiry, but I really did not get my main question answered.

I still don't know if it is trial software or not.

How do I refuse payment?






Expert:  Adam Wright replied 4 years ago.
Generally speaking, If the software you are using is trial software, you will have some sort of reminder or popup screen letting you know how much time you have left. Once you click "About", the little screen that pops up will tel you everything about the software you are running. If it was a trial version, you would definitely see something stating that or that it was unlicensed. I am not really sure why you would have thought that I was a CyberLink salesperson since the site I am working through is called Justanswer.com. That seems to happen from time to time. Nonetheless, I hope you found my assistance today helpful, and if so, Would you please be so king as to click ACCEPT as that is the only way that i am compensated for my time and effort. If you feel that my help was exceptional, feel free to add a bonus. Thank you for allowing me to assist you with your question. God Bless You.
Customer: replied 4 years ago.
I got your link from CyberLink customer service. They referred me to you. I tried your service because it said I would only be charged if I was satisfied with the answers.

I still don't know if the software is permanently installed or not.

Please give me the choice to refuse payment, so I will not be charged.

That was the agreement.

Expert:  Adam Wright replied 4 years ago.
Okay, If you have done what I asked you to do and watched what i typed you should be fairly confident that it is in fact a working (not trial) version of software that is installed (please refer to the part where I referenced that you would have popups and reminders that you had a non licensed piece of software). If you also would click the Help> About and tell me what is in the window, I will be more than happy to continue working with you until we determine the type or version of software you have. I am not completely sure what exactly you would like me to do as i am unable to see your screen from my end and i do need a bit of help from you to determine these things. Also, You will not be charged anything by me as I stated previously, i do not get paid anything at all for my time and effort unless you click ACCEPT.
Customer: replied 4 years ago.
I have wasted enough of your time and my time.

As I understand you, I will not be charged for this unless I click accept.

I guess doing nothing end this arrangement.

Thank you for trying to help.
Expert:  Adam Wright replied 4 years ago.
That is correct. God Bless You.

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
< Last | Next >
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
  • I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you! RP Austin, TX
  • Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill Bill M. Schenectady, New York
  • The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you! Frank Canada
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
 
 
 

Meet The Experts:

 
 
 
  • Andy

    Computer Consultant

    Satisfied Customers:

    5311
    11yr exp, Comp Engg, Internet expert, Web developer, SEO
< Last | Next >
  • http://ww2.justanswer.com/uploads/EN/Engineer1010/2012-6-9_132423_jaj12a.64x64.jpg Andy's Avatar

    Andy

    Computer Consultant

    Satisfied Customers:

    5311
    11yr exp, Comp Engg, Internet expert, Web developer, SEO
  • http://ww2.justanswer.com/uploads/BA/barrenrock/2011-10-19_215925_JamesJAFinal.64x64.jpg James's Avatar

    James

    Sr. Computer Support Expert

    Satisfied Customers:

    8376
    20 years of experience building, fixing and servicing PCs and operating systems.
  • http://ww2.justanswer.com/uploads/zeyank/2009-09-26_154244_P8110079.png Ryan H.'s Avatar

    Ryan H.

    Computer Support Specialist

    Satisfied Customers:

    1741
    A+ Certified Technician - 10 Years experience working with all types of computer systems.
  • http://ww2.justanswer.com/uploads/JA/jadedangel57/2011-11-8_193134_janenewsm.64x64.jpg Jane Lefler's Avatar

    Jane Lefler

    Sr Prog Analyst / Technician

    Satisfied Customers:

    0
    Computer Programmer / Technician/ Consultant 16+ years
  • http://ww2.justanswer.com/uploads/RO/robmpreston/2013-9-23_233814_mijiFZm.64x64.jpg RPI Solutions's Avatar

    RPI Solutions

    Support Specialist

    Satisfied Customers:

    3476
    5+ Years in IT, BS in Computer Science
  • http://ww2.justanswer.com/uploads/BA/barunrath/2012-7-5_201954_Profilepic2.64x64.jpg B. Rath's Avatar

    B. Rath

    Computer Support Specialist

    Satisfied Customers:

    8671
    Certified Computer/Networking Support Specialist.
  • http://ww2.justanswer.com/uploads/FS/fszcze/2012-6-18_181848_500test.64x64.jpg Frederick S.'s Avatar

    Frederick S.

    Computer Specialist

    Satisfied Customers:

    7240
    Computer technician and founder of a home PC repair company.