How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask George Sarlas Your Own Question

George Sarlas
George Sarlas, System Administrator
Category: Computer
Satisfied Customers: 30
Experience:  12+ Years Experience, MCSE, CCNA, Enterprise and Home Network Design and System Support
28919222
Type Your Computer Question Here...
George Sarlas is online now
A new question is answered every 9 seconds

How do I reset my proxy server address on my computer

Customer Question

How do I reset my "proxy server" address on my computer?
Submitted: 6 years ago.
Category: Computer
Expert:  George Sarlas replied 6 years ago.
Hi, my name is XXXXX XXXXX I will try to help you with your question.

It sounds like you have a working Internet connection, and are able to get out to web pages using Firefox, but IE is not able to. It may be that your IE has an invalid or incorrect proxy server setting, based on your description.

I'm assuming that you do not need to use a proxy server (most broadband connections don't). Here are the steps to disable the use of proxy servers in IE.

  • Open IE
  • Go to Tools >> Internet Options
  • Click the Connections tab
  • Click the LAN Settings button
  • You'll see a window that looks like this:

graphic

  • Make a note of any settings, in case we need to undo our changes.
  • Make sure that all 3 checkboxes are unchecked (this completely disables the use of any proxy servers), and click OK.
  • Close out of IE and restart it. Test it out by trying to load a web page.


If the problem was an invalid proxy server setting, these steps will disable that and hopefully you'll be able to get out to a web page with IE.

Please let me know if these steps solve your issue. If not, we'll continue to troubleshoot further. Thanks.
George Sarlas and 6 other Computer Specialists are ready to help you
Customer: replied 6 years ago.

Hi George,

I'm at work, so I'll try this when I get home this afternoon. (sounds like good advice)

I'm going to "accept" now.

 

 

Expert:  George Sarlas replied 6 years ago.
OK, let me know how it goes after you try these steps, and if you have any further trouble with this, we'll pick it up from there. Thank you.
Customer: replied 6 years ago.

Hello George,

Followed your instructions... I'm back up now.

Thank you

Expert:  George Sarlas replied 6 years ago.
Excellent, good to know! Thanks for your question.