The dell service record is
Today I tried to load the Magic Jack na it almost started, but gor huing up on the little
square window that shows it trying to startup.
I might have a I con for the start up in the wrong place.
Can you go over the places where I am supposed to have the MJ load icon?
I have a MJ loader icon in the start, then in the all programs there is another MJ setup Icon above the Accessories place, then in the start up in the long list of programs there is two MJ Icons (one mjsetup) and another one (MJ Icon setup only)
Now in the C:\documenrs and settings>owner file there is a MJ loader Icon .
Then in the pplications data file there another MJLoader icon
Now in the Documents and settings\owner\application aData\MJusbsp\ar00000 there are (2) more icons (MJ Splash) & (MJ setup)
Now in the Documents and settings\owner\applications data\mjusbsp\in00000there are (2) ,are MJ icons (MJsetup) and (MJ Splash)
Now going to the C:\documents and settings\owner\application data\mjusbsp\st00000
is only (1) MJ icon (MJ splash)
Now going to the C:\Documents and settings\owner\applications data\usbsp\ug00000 there is only (1) MJ icon (MJ Splash)
last in the C:\documents and settings\owner\application data\mjusbsp
there are (3) MJ icons here (MJ Loader) (MJ Splash) and just a (MJ Icon) that has just
11.6 mb file and there is a cdloader 2 Icon in here that I don't remember it being here at first.
C:\documents and settings\owner\applications data\mjusbspthere is another folder with
This is the complete list of all the MJ Icons and where they are.
I am saving a copy of this for my instructions to follow.
I have disconnected the Firewall, and the Virus program as instructed.
I have the MJ directly into the computer USB 2 outlet exclusively.
Now I turned on the computer had the Magic Jack pluged in and left home for about 15 minutes. when I got back home I got excited because the Magic Jack had the phone program running and I tried to make a call, but the error sign came up and said the access was denied because another program or system was running the same program.
This is why I suspect that I have too many Magic Jack Icons in too many places, and I just need to know which ones to delete ro remove from the places as I described above.
I waited unil 7:38 pm and tried removing all the extra Icons, and all the .dll files.
which was all day and half thenight.
I still have the .dll files but don't remember where they go.
I used the old copy of the files to compare to and deleted everything that wasn't in the second setup files I have retained in a MJ folder on my desktop.
I am trying to do what is asked of me, but communications are awfully slow there.
Today is 2-26-2010 I haven't gotten anything back since 2-21-2010
I am still waiting for David L to finish with me so I can use my MJ without all the troubles that I have had with the installation part.
Hello David L. where do I go from here?
Edited by Customer on 2/26/2010 at 1:32 PM EST