How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask R.J. Poirier Your Own Question

R.J. Poirier
R.J. Poirier, Information Systems Specialist
Category: Computer
Satisfied Customers: 1370
Experience:  A+ , MCTS, MCITP certified with 8 + years hands on experience.
Type Your Computer Question Here...
R.J. Poirier is online now
A new question is answered every 9 seconds

Have Acer Aspire One - error 0xc0000005 on initial boot up

Customer Question

Have Acer Aspire One - error 0xc0000005 on initial boot up - then freezes
Submitted: 6 years ago.
Category: Computer
Expert:  R.J. Poirier replied 6 years ago.

Thank you for posting your question.

What operating system are you using ? Also can you get logged into your computer?
Customer: replied 6 years ago.

windows xp

Computer turns on and starts to load

a screen comes on allowing f f2 / f12

then xp loading screen

then aspire home page back ground

2x error message (press ok)

computer freezes

Expert:  R.J. Poirier replied 6 years ago.
Can you restart your machine and start press f8 even before you see anything on the screen. Once you get to the advanced boot menu click on safemode with networking. Then try logging into windows this way.

Please let me know how you make out.
R.J. Poirier and 5 other Computer Specialists are ready to help you
Customer: replied 6 years ago.

used safe mode- started up

error-1sass.exeapplication failed to initialize properly(0cx0000005) click ok to terminate

-pressed ok asked again pressed -ok

Then froze


top of screen says

"build 2600.xpsp_sp3_gdr.090804-1435: service pack 3


I am not a computer person - bear with me


Expert:  R.J. Poirier replied 6 years ago.
Can you please restart your machine and press F2 to get into the bios. This error in alot of the cases has to do with the RAM. Once you are in the BIOS can you please run the hardware diagnostics.
Customer: replied 6 years ago.

I am in F2

Where is Hardware diagnostics?

Note : Computer 1 week old - but kids were playing with it.

No modifications have be done to machine

Expert:  R.J. Poirier replied 6 years ago.
Can you please tell me what tabs are listed?
Customer: replied 6 years ago.

tabs are-information/main/security/boot/exit


in the main tab is :



total memory -1024 mb

video memory-0 mb

quick boot

network boot

f12 boot

d2d recovery

*all are enabled

Expert:  R.J. Poirier replied 6 years ago.

Ok what you are going to have to do is create a bootable iso disk with the acer dianostics on the disk. The iso can be downloaded from the link below.



You can user the software below to create the iso disk.