How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Matt Your Own Question

Matt
Matt, Computer Support Specialist
Category: Computer
Satisfied Customers: 3164
Experience:  BSc (Hons) Software Engineering, 4+ years experience as IT Support
15320265
Type Your Computer Question Here...
Matt is online now
A new question is answered every 9 seconds

WPWIN Error Invalid drive/ path specification I cannot open

Customer Question

WPWIN Error Invalid drive/ path specification

I cannot open a folder to obtain my documents.
Submitted: 4 years ago.
Category: Computer
Expert:  Matt replied 4 years ago.

Hi

 

Sorry to hear that.

 

Which program are you getting the error in?

 

Regards.

Customer: replied 4 years ago.
Word Perfect 8
Expert:  Matt replied 4 years ago.
Ok, can you open the documents directly in word perfect by double-clicking on them?
Customer: replied 4 years ago.

sorry Matt, I keep losing this page.

 

No, I cannot open this one file. I can open other files though.

 

I have Clicked TOOLS

 

SETTINGS

FILES

AND TRIED TO PUT IT IN ANOTHER FOLDER,

Expert:  Matt replied 4 years ago.

Ok, try to copy the file in question to the desktop and then open it up using Word Perfect. I think the file has been deleted as a result of which Word Perfect cannot find it.

 

Keep me posted.

 

Regards.

Customer: replied 4 years ago.
You mean try to copy the FOLDER?
Customer: replied 4 years ago.
I copied the folder to desktop. it goes there as a shortcut, and does not open.
Expert:  Matt replied 4 years ago.

Thanks for the clarification.

 

In that case, I guess the file has been deleted. Had you saved the file in question before?

Customer: replied 4 years ago.

Oh Yes,

 

I created a New Folder, Call it MASTER.

 

 

I then cut and pasted and or dragged several other folders/files to the MASTER folder, to consolidate to one folder. It was working ok. I kept opening and checking the new MASTER folder and everything was goint there.

 

when everything had been put in the new MASTER folder, I tried opening once again and then POW! I could not opeb it.

Expert:  Matt replied 4 years ago.

Do you get any error messages when you try to open this folder?

 

 

Customer: replied 4 years ago.

Matt,

 

In MY RECENTS DOCUMENTS, I found all the individual folders, that I thought I put in one MASTER folder. when I try to open each one....it says" WINDOWS IS SEARCHING FOR.....

 

After searching I get a message: The item"__NAME________.wpd that this shortcut refers has been changed or moved, so this shortcut will no longer work properly. Do you want to delet shortcut?

 

I have a shortcut for all the files/folders that I can't open.

Expert:  Matt replied 4 years ago.

Ok, since you have moved all the files to the MASTER folder from their original location, therefore the shortcuts cannot trace back to the original file.

 

Do you get any error message when you try to open the MASTER folder?

Customer: replied 4 years ago.

No, I have the folder, BUT NO CONTENTS. I didn't delete anything.

 

will system restore work?

 

r u getting as frusted as me?

Customer: replied 4 years ago.
TIME FOR A MAC!!!!!!!!!!!!!!!!!!!!!!
Expert:  Matt replied 4 years ago.

Ok, when was the last time that you were able to access the files before you transferred them to the MASTER folder?

 

Also, go to Start>Search and see if you can find the missing files by searching for the file name.

 

Keep me posted.

Customer: replied 4 years ago.

All this was happening today, 5 hours ago. As I said earlier, I was moving each folder/file to one MASTER file. At that time I could access all files, before moving them to one MASTER folder.

 

Now all I have is empty folders.

Expert:  Matt replied 4 years ago.
Ok, did you search for the files by going to Start>Search?
Customer: replied 4 years ago.
Yes, and it finds MASTER FOLDER, WHEN I TRY TO OPEN IT IT TAKES ME TO THE FOLDER BUT IT WON'T OPEN. WHEN I PUT THE CURSOR ARROW OVER IT IT SHOWS NOTHING. THERRE IS NOTHING IN THE SIZE JUST TYPE FILE ...FILE FOLDER.
Expert:  Matt replied 4 years ago.

Ok, now please go to Start > All Programs > Accessories > System Tools > System Restore, then restore your system back to a date and time when you had not opened the MASTER folder and all files/folders were in their original locations.

 

Keep me posted.

Customer: replied 4 years ago.

Matt,

 

I finished creating the files that I cannot locate yesterday. Iv'e been cutting and pasting since Monday of this week. Today I consolidated and that's when I lost the files. The earliest Restore Point is last week, on the 21st. , so that won't help.

 

I still have the search going and maybe it will come up with something other than an empty FOLDER.

 

I am buying a MAC.

Customer: replied 4 years ago.
WHEN I RIGHT CLICK ON THE INDIVIDUAL FOLDERS THAT I CAN'T OPEN, IT SHOWS THE SIZE IN MB. EXAMPLE 1.37 ON THE SIDE IN THE DETAILS.
Customer: replied 4 years ago.

MATT, IT HASEN'T WORKED. LET'S TRY TOMORROW. GOT TO GO.

 

EMAIL ME TOMORROW IF YOU WANT TO TRY AGAIN.

 

XXXXX@XXXXXX.XXX

 

BUSINESS PHONE: XXX-XXX-XXXX

Expert:  Matt replied 4 years ago.

No problem. We can continue this tommorrow.

 

I'll post a reply here and you will get an email notification.

 

Also, I suggest you carry out the System Restore in any case and see what it brings up. And, let me if the Search brings up anything as well. Try searching the individual files/folders which were lost.

 

Keep me posted.

 

Regards.

Customer: replied 4 years ago.

Thanks Matt, I will search each each folder. I've been trying to figure this out since about 1pm pacific.

 

How can all the folders be there, but un-able to open. But what do I know, I'm a Mobile DJ.

 

www.comedancewithme.com

Expert:  Matt replied 4 years ago.
No problem. Take your time.

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
< Last | Next >
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
  • I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you! RP Austin, TX
  • Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill Bill M. Schenectady, New York
  • The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you! Frank Canada
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
 
 
 

Meet The Experts:

 
 
 
  • Andy

    Computer Consultant

    Satisfied Customers:

    5311
    11yr exp, Comp Engg, Internet expert, Web developer, SEO
< Last | Next >
  • http://ww2.justanswer.com/uploads/EN/Engineer1010/2012-6-9_132423_jaj12a.64x64.jpg Andy's Avatar

    Andy

    Computer Consultant

    Satisfied Customers:

    5311
    11yr exp, Comp Engg, Internet expert, Web developer, SEO
  • http://ww2.justanswer.com/uploads/BA/barrenrock/2011-10-19_215925_JamesJAFinal.64x64.jpg James's Avatar

    James

    Sr. Computer Support Expert

    Satisfied Customers:

    8376
    20 years of experience building, fixing and servicing PCs and operating systems.
  • http://ww2.justanswer.com/uploads/zeyank/2009-09-26_154244_P8110079.png Ryan H.'s Avatar

    Ryan H.

    Computer Support Specialist

    Satisfied Customers:

    1741
    A+ Certified Technician - 10 Years experience working with all types of computer systems.
  • http://ww2.justanswer.com/uploads/JA/jadedangel57/2011-11-8_193134_janenewsm.64x64.jpg Jane Lefler's Avatar

    Jane Lefler

    Sr Prog Analyst / Technician

    Satisfied Customers:

    0
    Computer Programmer / Technician/ Consultant 16+ years
  • http://ww2.justanswer.com/uploads/RO/robmpreston/2013-9-23_233814_mijiFZm.64x64.jpg RPI Solutions's Avatar

    RPI Solutions

    Support Specialist

    Satisfied Customers:

    3476
    5+ Years in IT, BS in Computer Science
  • http://ww2.justanswer.com/uploads/BA/barunrath/2012-7-5_201954_Profilepic2.64x64.jpg B. Rath's Avatar

    B. Rath

    Computer Support Specialist

    Satisfied Customers:

    8671
    Certified Computer/Networking Support Specialist.
  • http://ww2.justanswer.com/uploads/FS/fszcze/2012-6-18_181848_500test.64x64.jpg Frederick S.'s Avatar

    Frederick S.

    Computer Specialist

    Satisfied Customers:

    7240
    Computer technician and founder of a home PC repair company.
 
 
 
Chat Now With A Tech Support Specialist
Matt
Matt
Tech Support Specialist
3164 Satisfied Customers
BSc (Hons) Software Engineering, 4+ years experience as IT Support