How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask mary Your Own Question

mary, Consultant
Category: Computer
Satisfied Customers: 2200
Experience:  MCA (Masters in Computer Application
Type Your Computer Question Here...
mary is online now
A new question is answered every 9 seconds

my computer is running slower than ever! It took 10 minutes

Customer Question

my computer is running slower than ever!
It took 10 minutes from when i switched it on until the desktop had finished loading
Submitted: 6 years ago.
Category: Computer
Expert:  mary replied 6 years ago.

HiCustomer Thank you for asking your question on JustAnswer.

your computer seems to be infected with some kind of malaware or trojans.
This tool is just not a trojan infection remover but it neutralizes the windows internal policies and usage which might have been modified by any malaware programs
Dont worry we can get it fixed Please follow the instructions below.
Major antivirus programs these days are failing to detect or scan smart infection so in this case i would suggest you to run a tool which will take care of this issues, but run this tool carefully, dont remove any system.ini file or winlogon.ini file if you get a prompt any when you are stuck or confused please send me a message before proceeding.The tool is absolutely free.

Download Trojanremover

Customer: replied 6 years ago.

I have downloaded Trojanremover, which was fully completed. but it has not run

Expert:  mary replied 6 years ago.
Please run the program to execute and let it complete the scan.
Customer: replied 6 years ago.
how long will it take to complete the scan?
Expert:  mary replied 6 years ago.
should not take more that 10 mins.
Customer: replied 6 years ago.

no different after running it!


Expert:  mary replied 6 years ago.

You need to download combofix a powerful tool which will eliminate the spyware issue.

Click OK to continue on those popup messages from combofix, DO NOT disable the anti-virus, just click OK to go on and you might have 3 different OK boxes to pop up, and if it ask to download the recovery console just click no.


Try to run COMBOFIX and it will take about 5 minutes to complete tops. The Microsoft Level 2 Techs use this and nothing gets past it. This is a FREE scan and it does not install anything on your computer, it runs from the command prompt!


1) Save it to your desktop

2) Run It


When it is done, you will get a notepad with the report. If anything was deleted it will show you at the top like this....

(((((((((((((((((( other deletions )))))))))))))))))))

Here is you a guide just in case you want to see what happens.

After that, close the notepad, restart your computer, and everything should be back to normal.

Customer: replied 6 years ago.
I cant run Combofix, a pop up box comes up and says error, not allowed
Expert:  mary replied 6 years ago.

we need to follow few steps to get the pc running is a good shape

1. First we need to release the flea power from the computer for that you need to shut the computer down completely un plug the power cable and leave it turned off, then push the power button on the tower itself for 30 seconds without connecting the power cable this step will relese the static power. turn on you pc now.

2. in the run box type in %temp% and hit enter it will open you all the temp junk files
press the control and A button on the key board once it highlights all the junk files then hit the delete key on the keyboard and make the temp folder empty

3. type in superfetch in the command line in the searchbox.

after this clear all you cookied and temporary internet files too this will speed up your computer.

4. go to the add/remove program and remove all unwanted programs from the list.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
< Previous | Next >
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
  • I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you! RP Austin, TX
  • Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill Bill M. Schenectady, New York
  • The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you! Frank Canada
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA

Meet The Experts:

  • Andy


    Computer Consultant

    Satisfied Customers:

    11yr exp, Comp Engg, Internet expert, Web developer, SEO
< Last | Next >
  • Andy's Avatar


    Computer Consultant

    Satisfied Customers:

    11yr exp, Comp Engg, Internet expert, Web developer, SEO
  • Engineer John C.'s Avatar

    Engineer John C.

    Computer Science Engineer

    Satisfied Customers:

    Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified
  • Ryan H.'s Avatar

    Ryan H.

    Computer Support Specialist

    Satisfied Customers:

    A+ Certified Technician - 10 Years experience working with all types of computer systems.
  • Jane Lefler's Avatar

    Jane Lefler

    Sr Prog Analyst / Technician

    Satisfied Customers:

    Computer Programmer / Technician/ Consultant 16+ years
  • Frederick S.'s Avatar

    Frederick S.

    Computer Specialist

    Satisfied Customers:

    Computer technician and founder of a home PC repair company.
  • lifesaver's Avatar


    Computer Software Engineer

    Satisfied Customers:

    Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.
  • James K.'s Avatar

    James K.


    Satisfied Customers:

    Technical Director of IT Company

Related Computer Questions