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Ask Andy Your Own Question

Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I am trying to connect a gateway wireless keyboard (model no.

Customer Question

I am trying to connect a gateway wireless keyboard (model no. KR-0350) to an ACER Extensa 4230 laptop. What do I do?
Submitted: 6 years ago.
Category: Computer
Expert:  David L replied 6 years ago.
Hello,

Thank you for contacting Just Answer.

First, I need more information in order to better assist you.

Have you installed the software for the keyboard?
Customer: replied 6 years ago.

No, I cannot locate the software. The gateway keyboard was used for about 3 yrs with another tablet pc. Do I need to just buy a new wireless keyboard? I was hoping that this one could be used somehow.

 

Expert:  David L replied 6 years ago.
You should be able to download and install the software. What is the serial number on the keyboard?
Customer: replied 6 years ago.

FCC ID: E8HKR-0350

Model No: KR-0350

Power Rating 3V-30mA

Serial No.: 4K79401799B

Customer: replied 6 years ago.

There is a connect button on back of the keyboard ...it states....

Synchronizing the wireless keyboard. Press the Connect button on the computer for 3 seconds then press the Connect button on the keyboard for 3 seconds.

There is not a connect button on the computer that I can find.

Although when I do press the connect button on the keyboard I notice that one of the red lights at the bottom of the acer laptop blinks for a couple of seconds. So the computer appears to regocnize the infrared device/keyboard. I just don't know where or what the connect button would be on the laptop??

Expert:  David L replied 6 years ago.
Ok thank you. So next please let me know if on the keyboard it has the word Chicony printed on it anywhere.
Customer: replied 6 years ago.
No. It does not say Chicony anywhere.
Customer: replied 6 years ago.
Do you have any idea at this point what I should do?
Expert:  David L replied 6 years ago.
Hi - I am going to open up this question to other experts so they can assist as well.