How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Freddy M. Your Own Question

Freddy M.
Freddy M., Support Specialist
Category: Computer
Satisfied Customers: 16051
Experience:  Years of experience in the IT field and in customer support.
15852642
Type Your Computer Question Here...
Freddy M. is online now
A new question is answered every 9 seconds

I have a Lexmark X5650 all in one printer/fax. I had intalled

Resolved Question:

I have a Lexmark X5650 all in one printer/fax. I had intalled Windows 7 and the printer no longer worked. SO I uninstalled the printer driver and installed the update one from the Lexmark site..... still does not work.... I have tried the troublshooting tips.... it's working on line and cnnected....I'm at a loss and it's interfer
ing wih my work terribly. Can you help me please?
Submitted: 4 years ago.
Category: Computer
Expert:  Freddy M. replied 4 years ago.
what happens when you try to print something?
Customer: replied 4 years ago.
IT says " Communication not available"
Expert:  Freddy M. replied 4 years ago.
Ok please change the usb cable with a completely different usb cable and connect it to a different port on the computer. Then restart the computer and try printing again.

------------------------------------------------------------------------------------------------------------------------------------------





Customer: replied 4 years ago.
Yes, I could try this but it means going out and buying another cable. This cable works fine from my other computer tot he printer....so that leads me to believe it's not the usb cable..... thoughts???/
Expert:  Freddy M. replied 4 years ago.
Ok I will opt out and open this to all experts then
Customer: replied 4 years ago.
DOn't know what else to say.... please help :)
Expert:  Freddy M. replied 4 years ago.
Ok please test the machine with the other computer again and let me know if you can still print correctly with it.
Customer: replied 4 years ago.
I have successfully printed from my other computer...... one thing I remembered is that the error message sometimes says that the file lxducoms.exe and lxduwbqx.exe.... could not be found or were unusable...can't remember which..... hope that helps :)
Expert:  Freddy M. replied 4 years ago.
Ok it sounds like your driver has gotten corrupt somehow. Delete the printer from printers in windows. Then restart the computer. Then download and install a fresh copy of the updated windows 7 driver from here Click here and install that. Then try printing again.

------------------------------------------------------------------------------------------------------------------------------------------


Customer: replied 4 years ago.
I have done that already and nothing changed except now that I think about it the error message witht he missing file.exe was before I reinstalled the new updated driver....does that make sense?
Expert:  Freddy M. replied 4 years ago.
Yes that makes sense. It may be because of the version of windows 7 you installed for. Are you using 32bit or 64bit windows 7? If your not sure click start then right click computer and click properties it will tell you there.
Customer: replied 4 years ago.
I am using 64 bit thus installed for that.
Expert:  Freddy M. replied 4 years ago.
Ok please try this following these exact steps if one is not done exactly it could miss a file which is what the errors you are getting are suggesting.

First uninstall the printer and any printer software
Then download a fresh copy of this to your desktop but DO NOT run it: Click here
Disconnect the USB cable from the computer and then restart the computer
Once you have start the installation only connect the USB cable when it tells you too
Then once installed DO NOT try to print yet instead restart the computer
Once restarted then try to print something and let me know the results

------------------------------------------------------------------------------------------------------------------------------------------


Customer: replied 4 years ago.
Thank you I will do that but first can yyou tell me the proper way to uninstall the printer and esp. the printer software. I want to make sure I am doing it correctly. Thanks
Expert:  Freddy M. replied 4 years ago.
For the software you can use the programs and features applet in the control panel. Then click on any lexmark software and click on uninstall. For the printer you just need to open the printers folder and delete the lexmark printers there.Here are the rest of the steps as well in case you need them again.

download a fresh copy of this to your desktop but DO NOT run it: Click here
Disconnect the USB cable from the computer and then restart the computer
Once you have start the installation only connect the USB cable when it tells you too
Then once installed DO NOT try to print yet instead restart the computer
Once restarted then try to print something and let me know the results

------------------------------------------------------------------------------------------------------------------------------------------


Freddy M., Support Specialist
Category: Computer
Satisfied Customers: 16051
Experience: Years of experience in the IT field and in customer support.
Freddy M. and 8 other Computer Specialists are ready to help you
Customer: replied 4 years ago.
Thank you! Thank you! THank you! Your a genius :) I am thrilled it's printing.
Expert:  Freddy M. replied 4 years ago.
your welcome and have a wonderful evening
Freddy M., Support Specialist
Category: Computer
Satisfied Customers: 16051
Experience: Years of experience in the IT field and in customer support.
Freddy M. and 8 other Computer Specialists are ready to help you

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
< Last | Next >
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
  • I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you! RP Austin, TX
  • Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill Bill M. Schenectady, New York
  • The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you! Frank Canada
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
 
 
 

Meet The Experts:

 
 
 
  • Andy

    Computer Consultant

    Satisfied Customers:

    5311
    11yr exp, Comp Engg, Internet expert, Web developer, SEO
< Last | Next >
  • http://ww2.justanswer.com/uploads/EN/Engineer1010/2012-6-9_132423_jaj12a.64x64.jpg Andy's Avatar

    Andy

    Computer Consultant

    Satisfied Customers:

    5311
    11yr exp, Comp Engg, Internet expert, Web developer, SEO
  • http://ww2.justanswer.com/uploads/BA/barrenrock/2011-10-19_215925_JamesJAFinal.64x64.jpg James's Avatar

    James

    Sr. Computer Support Expert

    Satisfied Customers:

    8376
    20 years of experience building, fixing and servicing PCs and operating systems.
  • http://ww2.justanswer.com/uploads/zeyank/2009-09-26_154244_P8110079.png Ryan H.'s Avatar

    Ryan H.

    Computer Support Specialist

    Satisfied Customers:

    1741
    A+ Certified Technician - 10 Years experience working with all types of computer systems.
  • http://ww2.justanswer.com/uploads/JA/jadedangel57/2011-11-8_193134_janenewsm.64x64.jpg Jane Lefler's Avatar

    Jane Lefler

    Sr Prog Analyst / Technician

    Satisfied Customers:

    0
    Computer Programmer / Technician/ Consultant 16+ years
  • http://ww2.justanswer.com/uploads/RO/robmpreston/2013-9-23_233814_mijiFZm.64x64.jpg RPI Solutions's Avatar

    RPI Solutions

    Support Specialist

    Satisfied Customers:

    3476
    5+ Years in IT, BS in Computer Science
  • http://ww2.justanswer.com/uploads/BA/barunrath/2012-7-5_201954_Profilepic2.64x64.jpg B. Rath's Avatar

    B. Rath

    Computer Support Specialist

    Satisfied Customers:

    8671
    Certified Computer/Networking Support Specialist.
  • http://ww2.justanswer.com/uploads/FS/fszcze/2012-6-18_181848_500test.64x64.jpg Frederick S.'s Avatar

    Frederick S.

    Computer Specialist

    Satisfied Customers:

    7240
    Computer technician and founder of a home PC repair company.