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Anthony Brewster
Anthony Brewster, Consultant
Category: Computer
Satisfied Customers: 5365
Experience:  MICROSOFT PC SAFETY, WINDOWS LIVE ONECARE, WINDOWS GENUINE, & I.T. SPECIALIST
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What does it mean when I have a yellow lock and a red exclamation

Customer Question

What does it mean when I have a yellow lock and a red exclamation point on my screen on the lower right hand side. It is blocking some things on my computer that i am trying to pull uo, such as my photoalbum on my tmobile website. how do i correct this?
Submitted: 4 years ago.
Category: Computer
Expert:  Anthony Brewster replied 4 years ago.

Hello, please download and install the FREE Version of MalwareBytes to make sure a virus or spyware is not causing this. Perform a Full System Scan and remove all infections found. Remove all from the quarantine section as well. Restart your computer and test it out when complete.


Website Link


http://www.malwarebytes.org/

 

http://tinyurl.com/y8e5sb3 <<<<<<<<<CLICK TO DOWNLOAD DIRECTLY

 

 

----------------------------------------------------------------------------------------------------------------------

 

For the BEST Security Protection so this DOES NOT happen again, use Eset Smart Security. Its truely the best. It is always scanning the computer, it updates anywere from 1 - 10 times a day, it uses less memory/ram, its outstanding and the No. 1 in america today.

 

www.eset.com

 

 

also check this link

 

http://www.eset.com/products/compare-NOD32-vs-competition.php

 

 

finally this link

 

http://www.youtube.com/watch?v=I7ABqvEvsKY

 


BEST OF LUCK!
GOD BLESS!

 

:)

Customer: replied 4 years ago.
I already have AVG protection and it worked last week. We recently moved and brought pour computer to our new residence and when they came to hook up the internet when i got on to my tmobile website i couldnt pull up my pictures from my ambum
Expert:  Anthony Brewster replied 4 years ago.

Thanks. AVG is not really all that great. I still suggest you run that MalwareBytes first, its not a anti-virus but a special tool looking for infections and its really good. After that, we we go to the next step if it does not fix the issue.

 

 

Thanks!

Customer: replied 4 years ago.
well it said it was going to give me a virus when i went to download it
Expert:  Anthony Brewster replied 4 years ago.
Download MalwareBytes using the Direct Link for tinyurl and run it for me....
Customer: replied 4 years ago.
This did not help me so do not change my credit card please! Thank you
Expert:  Anthony Brewster replied 4 years ago.

I have no control over the payments our admin does.

 

 

info@justanswer.com

 

 

 

Thanks!

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Anthony Brewster
Anthony Brewster
Tech Support Specialist
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MICROSOFT PC SAFETY, WINDOWS LIVE ONECARE, WINDOWS GENUINE, & I.T. SPECIALIST