How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Pat Your Own Question

Pat, Consultant
Category: Computer
Satisfied Customers: 171
Experience:  10 years of systems administration experience in mixed Mac and Windows environments
Type Your Computer Question Here...
Pat is online now
A new question is answered every 9 seconds

Utilizing Windows XP, Road Runner servers, Linksys G wireless

Customer Question

Utilizing Windows XP, Road Runner servers, Linksys G wireless and IncrediMail. Got an Apple iPod-Touch 64GB for Christmas.Having difficulty setting up "Mail" Cannot send or receive. Can access internet web sites (

Does anyone have a straight forward setup method?
Submitted: 6 years ago.
Category: Computer
Expert:  Pat replied 6 years ago.
This is a 64 GB iPod touch right? Road Runner supports only POP3 for accessing e-mail. You can set your iPod up to check it, but be careful as POP3 has the nasty side effect of deleting all the e-mail from the server when you check it. That being said, here we go:

1. Go to System Settings>Mail
2. If an e-mail account is in this list, click on it and then scroll to the bottom of the screen and choose "Delete"
3. On the mail settings screen, click "Add Account..."
4. Choose "Other" as your account type
5. Click "Add Mail Account"
6. Enter all the information in the 4 boxes and click save
7. On the next screen you want to choose "POP" as the account type then fill in as follows:
Name: Your Name
Address: [email protected]
Description: Road Runner POP3
Host Name:
Password: Your Password

Outgoing Mail
Host Name:
User Name:[email protected]
Password: yourpassword

Click Save and back out. When you launch mail, it should log in and check your e-mail.
Pat and 2 other Computer Specialists are ready to help you
Customer: replied 6 years ago.

First "Fix" prpvided, does not work!


Need further help and it looks like my time is limited.


As added info...I hve my own home network utilizing Network Magic by Cisco. Again everything on that network is wireless. Network Magic "sees" the Apple IPod Touch and provides a "status" of Online and shows IP address, sub mask and MAC address. This may not help but provided it anyway

Expert:  Pat replied 6 years ago.
You need to call your ISP and ask them for the directions. If your iPod can access the internet then there is not problem with your network settings. The problem is with how the iPod is configured to connect to the mail server.
Customer: replied 6 years ago.

Have talked to Time Warner (RoadRunner). All they said was "do not use SSL" Wow, what a shame!





Expert:  Pat replied 6 years ago.
You should really think about switching over to a Gmail account. You don't want your e-mail tied to your ISP. If you move, or you want to switch to a cheaper/better provider, you won't want to because your e-mail address is linked to your connection. A gmail account provides full SSL/TLS access using IMAP (far superior to POP3) and its all free.