My HP Officejet 6500 is not connected to the computer. How do I reconnect it? My scanner doesn't work. It this the same problem?
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Can you tell me a little bit more about what you mean by not connected? Are you getting some sort of error message?
The two things you mentioned are likely the same problem...
On the printer it says that I am not connected to the computer.
Have you doublechecked the USB cable between the printer and the computer to make sure it hasn't come loose? If so, is there a chance you might have another cable to try? They do fail on occasion...
When I try to scan it says No Scan Options. Refer to device documentation to troubleshoot. I checked the cables and they are all in.
What operating system are you using and has the scan feature worked before?
yes I have scanned over 200 documents. We recently got new windows in our house and had to move the computer desk to get to it. After that I have been having all these problems. our operating system is XP
Do you have another cable you could use just to rule it out? I replace them in our office pretty often for similar reasons.
Microsoft Certified Professional (MCSA, MCP) Technician with over 20 years of PC experience.