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Andy, Computer Consultant
Category: Computer
Satisfied Customers: 23538
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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My Samsung laptop is plugged in but is saying not charging

Resolved Question:

My Samsung laptop is plugged in but is saying not charging the battery is charged but the laptop says that it is at 0%.
It works from the mains with the battery disconnected
Submitted: 6 years ago.
Category: Computer
Expert:  Andy replied 6 years ago.

1. Right now are you talking to me from the same laptop ?

2. Are you using the original battery or a replacement battery ?

3. When you unplug the power cord from the laptop, does it immediately shuts down ?

4. Do you see a X Mark on the battery icon on bottom right of desktop ?

Customer: replied 6 years ago.

Im talking to you from the same laptop


Im using the orginal battery


When I unplug the power cord it does'nt shut down


Yes ther is a X mark on the battery icon

Expert:  Andy replied 6 years ago.
Hi, Thank you for the information.

Press Ctrl+D to save this page as Favorite/Bookmark so that you can click on it to reach me after you restart computer.

Please do the following carefully and let me know result :
1. Shutdown and Unplug your laptop.
2. Remove the battery from the laptop.
3. Wait 2-3 minutes
4. Now press ON (power button on laptop) for 1 minute
5. Then release the finger and wait one more minute.
6. Now plug in the battery and power cable and press ON button.
7. Windows will load.

Let me know the result.


If this helped, please click "ACCEPT". I am paid only when you "ACCEPT"


If it did not help, please let me know instead of leaving a Negative Feedback.

Positive Feedback and BONUS are always appreciated.


Edited by Andy on 1/5/2010 at 7:30 AM EST
Customer: replied 6 years ago.


X in battery icon has now gone and laptop says plugged in and charging but battery icon fills up 4 times and stops.

Also says 0% avaliable.

Expert:  Andy replied 6 years ago.

In that case :
1. Either your batter has gone dead - mostly this is the issue.
2. Your motherboard or the contacts that charge the battery are malfunctioning. - rare case.

If in warranty Samsung will repair / replace it for free. Else you will have to buy a new original battery from Samsung to confirm the issue.

Feel free to ask any question or concern you may have. I will be glad to help you.


Please click "ACCEPT" to pay me for my work.


Positive Feedback and BONUS are always appreciated.


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