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Andy, Computer Consultant
Category: Computer
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how do i remove virus that plays music/commercials in the background

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how do i remove virus that plays music/commercials in the background? I use Vista. In the system configuration, I have 'recovery service for windows; manufacturer is unknown' checked. I do not see music.exe listed.

Please try this and let me know result. Then we will try other things.

Please download - click here >> Malwarebytes' Anti-Malware to your desktop.

  • Double-click mbam-setup.exe and follow the prompts to install the program.
  • At the end, be sure a checkmark is placed next to the following:

    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware

  • Then click Finish.
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, select Perform quick scan, then click Scan.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Be sure that everything is checked, and click Remove Selected.
  • When completed, a log will open in Notepad. The rogue application should now be gone.

Press Ctrl+D to save this page as Favorite/Bookmark so that you can click on it to reach me after you restart computer.

Restart your computer now and let it load normally. And see if problem persists.

Let me know so that we can continue.


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