How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Andy Your Own Question

Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
Type Your Computer Question Here...
Andy is online now
A new question is answered every 9 seconds

cursor has frozen on my Dell PC - how do I fix. Am using my

Customer Question

cursor has frozen on my Dell PC - how do I fix. Am using my laptop to ask the question.
Submitted: 6 years ago.
Category: Computer
Expert:  JMU 1998 replied 6 years ago.
Hello and thank you for your question.

We could have several scenarios here or a combination:

1). Is the mouse you are using require batteries? If so did you put in fresh batteries?

2). Have you tried to swap out the existing mouse with another one that you know for sure works?

3). does this non-working mouse work on your laptop?
Customer: replied 6 years ago.
No batteries required, have swapped back to the original dell mouse that I got but I have not tried either of these on my laptop. the mouse that I have been using for the past two years was the kind with the red light - light did not come on and that is when I switched back to the original dell mouse, which did not work either.
Expert:  JMU 1998 replied 6 years ago.
we need to follow a logical method of elimination atep by step. Next step would be to connect the same mouse to the laptop and see if it works.

If it does work then we know the mouse is not the issue if it does NOT work then it is. Also I suggest you to try a different USB port (assuming this is a USB mouse)...
Customer: replied 6 years ago.
the mouse works when attached to my laptop. in order to use the same mouse on my PC it was plugged into an adapter which was plugged into a port on the back of the hard drive. the dell mouse is currently plugged into the tower and does not work. am in the process of rebooting PC at the moment in the event that i need to use it. cursor still frozen in the middle of the screen and I can navigate from one icon to another with the arrow key and use enter to go into the application. I cannot go to the start button in the lower left hand corner to get into the computer programs.
Expert:  JMU 1998 replied 6 years ago.
this really is very strange. Can you look in the BIOS and see if something got changed for the pointing device?

Also take a quick look at device manager and under "Mice and pointing devices" there should not be any yellow warning triangles..
Customer: replied 6 years ago.
i don't know what BIOS is and if I could get into the device manager I would do it, but I can't get the cursor arrow to move to start so that I can go there. I also have a pop up window on the screen currently which is not allowing me to use the arrow keys. even if I could use the arrow keys the cursor arrow would not moved......
Expert:  JMU 1998 replied 6 years ago.
you should be able to get to the start menu using the arrow keys. As soon as your machine restarts click the "TAB" button till the "Start" button is highlighted and then click the enter or return key to open start then use the arrow to navigate to control panel and keep using the arrow key to get to device into device manager.

Have you tried to boot the machine in safe mode? do you encounter the same issue?
Customer: replied 6 years ago.
i am still having loads of trouble getting into where I need to be. so thanks for your help and I am going to see if I can find someone that can come in person to help me.
Customer: replied 6 years ago.
Relist: Other
i managed to solve the problem all by myself. Just started making changes in things, keeping track of what I did so I could undo if they did not work and finally came across something that did.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
< Previous | Next >
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
  • I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you! RP Austin, TX
  • Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill Bill M. Schenectady, New York
  • The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you! Frank Canada
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA

Meet The Experts:

  • Andy


    Computer Consultant

    Satisfied Customers:

    11yr exp, Comp Engg, Internet expert, Web developer, SEO
< Last | Next >
  • Andy's Avatar


    Computer Consultant

    Satisfied Customers:

    11yr exp, Comp Engg, Internet expert, Web developer, SEO
  • Engineer John C.'s Avatar

    Engineer John C.

    Computer Science Engineer

    Satisfied Customers:

    Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified
  • Ryan H.'s Avatar

    Ryan H.

    Computer Support Specialist

    Satisfied Customers:

    A+ Certified Technician - 10 Years experience working with all types of computer systems.
  • Jane Lefler's Avatar

    Jane Lefler

    Sr Prog Analyst / Technician

    Satisfied Customers:

    Computer Programmer / Technician/ Consultant 16+ years
  • Frederick S.'s Avatar

    Frederick S.

    Computer Specialist

    Satisfied Customers:

    Computer technician and founder of a home PC repair company.
  • lifesaver's Avatar


    Computer Software Engineer

    Satisfied Customers:

    Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.
  • James K.'s Avatar

    James K.


    Satisfied Customers:

    Technical Director of IT Company

Related Computer Questions