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Freddy M.
Freddy M., Support Specialist
Category: Computer
Satisfied Customers: 18398
Experience:  Years of experience in the IT field and in customer support.
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my canon copier/printer keeps jamming and curling the page

Customer Question

my canon copier/printer keeps jamming and curling the pages
Submitted: 6 years ago.
Category: Computer
Expert:  Freddy M. replied 6 years ago.
what model copier is this?
you have only given me the brand
Customer: replied 6 years ago.
canon imageclass mf 6550
Expert:  Freddy M. replied 6 years ago.
ok thank you can you please tell me exactly when the paper starts to curl inside the machine or where it gets jammed?
Customer: replied 6 years ago.
if we are printing a doc that has more than 2 pages, typically, about 1/2 inch of the 2nd page will not fully come out of the printer, then the remaining pages jam and curl up in the output tray. we then get an error beep and the remaining pages cannot print or copy until the output tray is cleared
Expert:  Freddy M. replied 6 years ago.
OK thank you that is what I thought may be happening. The paper curling and jamming near the output is actually caused by the fuser. It is being caused by the fuser not heating properly which is then curling the paper. In order to fix this problem you will need to replace the fuser unit.


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