How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Russell H. Your Own Question

Russell H.
Russell H., Computer Systems Expert
Category: Computer
Satisfied Customers: 9135
Experience:  13+ years experience
Type Your Computer Question Here...
Russell H. is online now
A new question is answered every 9 seconds

cannot log on hotmail

Resolved Question:

cannot log on hotmail
Submitted: 6 years ago.
Category: Computer
Expert:  Russell H. replied 6 years ago.
Hi - please provide further details ( your question currently does not show either Windows type/version, nor browser used to try to login to Hotmail... also I would like to know, do you type in your password XXXXX time, or store it? and, do you have an internet connection i.e. can you access other websites just fine, and can the web page appear properly?)
Also, try retyping your username. Misspelling that (as well as your password) can cause your problem.
AND: Make sure that you don't have CapsLock on! to tell, see if your username comes out LIKE THIS, IN ALL-CAPS. If so, hit the CapsLock key once to turn CapsLock off. Then try again.
Customer: replied 6 years ago.

i log on through ,my email address would come up i then click on sign in , my password XXXXX XXXXX i have no problems with any other internet sites, yes the page appers proper. i have tryed retyping my user name as well as my password

my other email address works fine, both myself and my wife use hotmail

Expert:  Russell H. replied 6 years ago.
Right. Well, sometimes both Hotmail and Yahoo Mail (in my experience with both of them for the last 10+ years or so) have a brief server outage sort of problem (which is in such cases at their end.) The thing to do to deal with that is, to just try back later.

That is, about a couple of hours later. Once it has been longer than that, then you have to look into some options, where Hotmail is concerned:

1. Maybe you do have a genuine password XXXXX username problem. The username could have been canceled / erased for some reason - to confirm/deny this, try sending a test email from your other email address to your hotmail address.
If that email does not provoke a 'Bounce' message back (usually from the address postmaster @ ) within 2 hours, then your account, with Hotmail, for that username still exists and functions (as far as receiving email goes.) (If you get a bounce message back, then for whatever reason your account has been suspended or closed... in which case, email Hotmail's help address to try to find out why / get it reversed.)
As for a genuine password XXXXX try the password XXXXX option for hotmail - click on the link just below the password XXXXX box for hotmail, that says in blue type, "Forgot your password?" and follow the instructions... but only if you have verified that your account with Hotmail still exists/functions, first.

2. If - I say If - your password XXXXX mechanism doesn't work, then try to
- A. log in from some other computer, other than the one(s) you usually use. Just to make quite sure it isn't a local problem to your computer - if it is, you could have spyware or adware or a keystroke logger, in which case you should scan that computer quite thoroughly with both antivirus and antispyware/antiadware scanners... for the latter I recommend the best, XXXXX XXXXX fewest drawbacks, Spybot Search And Destroy 1.6[.2] from
- B. contact Hotmail, humbly, explaining clearly up front what account you are asking about, who you are, and some basic information about the problem, and asking if it can be resolved, offering to prove your identity as needed. Don't expect a quick reply, but this can often work out, within a week or less' time.

If this answers your question, and helps with the problem, then click once on Accept for this Answer (only then will I be paid, by diversion of my share from the funds you have already deposited with Thanks.)
Russell H., Computer Systems Expert
Category: Computer
Satisfied Customers: 9135
Experience: 13+ years experience
Russell H. and 5 other Computer Specialists are ready to help you

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
< Previous | Next >
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
  • I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you! RP Austin, TX
  • Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill Bill M. Schenectady, New York
  • The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you! Frank Canada
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA

Meet The Experts:

  • Andy


    Computer Consultant

    Satisfied Customers:

    11yr exp, Comp Engg, Internet expert, Web developer, SEO
< Last | Next >
  • Andy's Avatar


    Computer Consultant

    Satisfied Customers:

    11yr exp, Comp Engg, Internet expert, Web developer, SEO
  • Engineer John C.'s Avatar

    Engineer John C.

    Computer Science Engineer

    Satisfied Customers:

    Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified
  • Ryan H.'s Avatar

    Ryan H.

    Computer Support Specialist

    Satisfied Customers:

    A+ Certified Technician - 10 Years experience working with all types of computer systems.
  • Jane Lefler's Avatar

    Jane Lefler

    Sr Prog Analyst / Technician

    Satisfied Customers:

    Computer Programmer / Technician/ Consultant 16+ years
  • Frederick S.'s Avatar

    Frederick S.

    Computer Specialist

    Satisfied Customers:

    Computer technician and founder of a home PC repair company.
  • lifesaver's Avatar


    Computer Software Engineer

    Satisfied Customers:

    Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.
  • James K.'s Avatar

    James K.


    Satisfied Customers:

    Technical Director of IT Company