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Ask J. Mar Your Own Question

J. Mar
J. Mar, IT Specialist
Category: Computer
Satisfied Customers: 375
Experience:  Over 10 yrs of experience in Programming, Networking, Project Management, Architecture, and DBA
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My Outlook Express suddenly wont let me open emails to read.

Customer Question

My Outlook Express suddenly won't let me open emails to read. The preview pane has dissappeared. Emails will download from server ok. Error message says not enough memory if I try and double click to open in a seperate window. If I close OE I then can't open it again, just get error beep. Help!
Submitted: 6 years ago.
Category: Computer
Expert:  J. Mar replied 6 years ago.



Lets do this first. Microsoft has released an update that resolves several problems in Outlook Express. Download and run this ====> Fix It


Edited by J. Mar on 12/9/2009 at 4:48 PM EST
Customer: replied 6 years ago.
Ok thanks. I downloaded Fix-it and installed. No noticable difference. Still can't open OE.
Expert:  J. Mar replied 6 years ago.



If the Microsoft Fix did not fix your issur, you can also try doing the following;


1- Click "Start"

2- Click on "Run"

3- The type "regsvr32 inetcomm.dll" (without the quote marks (") )

4- Click Ok

5- Restart computer

6- Try again


Customer: replied 6 years ago.
Sorry John
Done that.
Still the same.

I've also noticed that if I load Internet Explorer and try entering, let's say, it asks me to confirm I want to save google_co_uk.htm (or Cancel) instead of loading the page into the browser. In other words it wants to save the html page as txt. If I confirm the save, it saves it as a txt file, if I cancel it closes. Could this be connected?
Expert:  J. Mar replied 6 years ago.



Are you running Outlook Express 6.0?


How mush RAM (Memory) do you have on your computer?

Customer: replied 6 years ago.
Yes it is OE 6.00
I have 2gig I think!
Can't actually check 'cos System Info isn't working.
Expert:  J. Mar replied 6 years ago.



2GB should be plenty of memory. I am running out of possible solutions.


Maybe we should have sarted with a Disc Cleanup, full spyware scan, and registry cleanup.


I am thinking malware because of your IE issue.


Worse case scenario, is that you computer will run faster and free of any malware, but this may also be the solution.


Disc Cleanup;


1- Click on "Start"

2- Click on "Programs"

3- Go to "Accesories" (At top)

4- Click on "System Tools"

5- Click and run "Disk Cleanup"


Afterwards, try these two products. They are free and I have been satisfied with their performance;


Wise Registry Cleaner (Scroll Down & Download Free Version)


Malwarebytes (Scroll Down & Download Free Version)



Customer: replied 6 years ago.
Ok! Did all that.
Malwarebytes did find 4 worm infected files which were removed...
but still no change. Guess I'm going to have to look elswhere for the solution.