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My realplayer constantly locks up or freezes and wont operate,

 

Customer Question

My realplayer constantly "locks up" or freezes and won't operate, or even allow me to shut it down and restart it. What can I do? I have a Dell XPS 420 with a Vista home premium operating system. HELP!!

 

Optional Information:
Computer OS: Windows Vista
Browser: Mozilla

Already Tried:
I've shut down the Windows live. I've re-installed RealPlayer numerous times

Submitted: 1250 days and 15 hours ago.
Category: Computer
Value: $18
Status: CLOSED
Picture
Expert:  Freddy M. replied 1250 days and 13 hours ago.

Right click on the real player icon
Then click on properties
Then on the top click on compatibility
Then click run this program in compatibility mode for
Then in the drop down list choose windows xp
Then click on apply and ok

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Customer replied 1250 days and 6 hours ago.

I tried the proposed solution w/o success. I might point out that my operating system is Vista .

Picture
Expert:  Freddy M. replied 1250 days and 6 hours ago.

Yes I know it is vista the reason I had you choose xp is because real player has compatibility issues with windows Vista. Using the xp compatibility mode sometimes helps that situation. When it lockes up does it give you an error message? If it does what is the exact error message?

Customer replied 1250 days and 5 hours ago.

No error message. Just locks up and will not respond. It seemingly refuses to allow me access to my library.

Picture
Expert:  Freddy M. replied 1250 days and 5 hours ago.

Ok unfortunately I am going to have to opt out and open this to all experts

Customer replied 1249 days and 14 hours ago.

Ok, I starrted this over twenty-four hours ago. The last reeponse I got back from you guys was "Ok unfortunately I am going to have to opt out and open this to all experts" @ 4:42 pm yesterday. I didn't realize that asking how to get a media player to function properly was that tough a deal.......

Customer replied 1248 days and 21 hours ago.

Well, I guess I've been blowen off.......................

 
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