How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Magic C. Your Own Question

Magic C.
Magic C., IT/Network Engineer
Category: Computer
Satisfied Customers: 519
Experience:  13+ years PC repair and building, MCDST, A+, and Networking
Type Your Computer Question Here...
Magic C. is online now
A new question is answered every 9 seconds

my cursor is frozen in middle of my screen and will not move.

Customer Question

my cursor is frozen in middle of my screen and will not move. What can I do to fix this problem?
Submitted: 6 years ago.
Category: Computer
Expert:  Magic C. replied 6 years ago.
HiCustomer Thank you for asking your question on JustAnswer. The other Experts and I are working on your answer. By the way, it would help us to know:

-It seems to happen each time you start your computer, is that correct?
-Do you see the hard drive light (should have a cylinder icon by it) flashing when this happens?
-Have you tried using Safe Mode to see if the problem persists?

Thank you again for trusting us with your problem. Please reply as soon as possible so that we can finish answering your question.
Customer: replied 6 years ago.


Yes, I have restarted computer several times with same result. Cursor stuck in middle of screen. Hard drive light does flash intermittently. I did start in safe mode last night with same result.

Expert:  Magic C. replied 6 years ago.
Uh oh...from what I can tell, it seems like your Windows Vista installation is corrupted and needs to be reinstalled. If you leave the computer on for a while and nothing changes, then the Vista installation is definitely corrupted.

-What do you remember happening just before seeing this?
-Do you have a Windows Vista Restore DVD that came with your computer?
-Who manufactured your computer?

Edited by Magic C. on 11/30/2009 at 2:06 PM EST