How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Molinari Your Own Question

Molinari
Molinari, Computer Support Specialist
Category: Computer
Satisfied Customers: 4459
Experience:  Certified IT Guru since C-64 and Amiga, expert at grey areas....
16561526
Type Your Computer Question Here...
Molinari is online now
A new question is answered every 9 seconds

How do I unlock my Windows System Restore I only have 6% free

Resolved Question:

How do I unlock my Windows System Restore? I only have 6% free space in it and can't use my Restore at all. My start up disks don't fix it.Pc runs very slow.I do have92% free space on my hard drive. .... PS.. How do you clean the regersty?
Submitted: 4 years ago.
Category: Computer
Expert:  Molinari replied 4 years ago.

HiCustomer Thank you for asking your question on JustAnswer. The other Experts and I are working on your answer. By the way, it would help us to know:

-Are you getting error messages when trying to use system restore?

 


Thank you again for trusting us with your problem. Please reply as soon as possible so that we can finish answering your question.

Customer: replied 4 years ago.
yes.. it says that it is locked
Expert:  Molinari replied 4 years ago.

Try this:

 

Click Start, Run and type GPEDIT.MSC
Navigate to Computer Configuration/Administrative Templates/System/System Restore
Set Turn off System Restore and Turn off Configuration to Disable
Right click on My Computer and Select Manage
Navigate to Services and Applications/Services
Navigate to System Restore Service and double click
On the General tab set [Startup Type] to Automatic using the drop down list
Click the Start button to start the service
Close the Computer Management console
Return to System Restore in Group Policy Editor and configure both to Not Configured
Close Group Policy Editor and reboot the system.

Customer: replied 4 years ago.
not cnfiged it says
Expert:  Molinari replied 4 years ago.
Both of them already were set to not configured?
Customer: replied 4 years ago.
yes
Expert:  Molinari replied 4 years ago.

Try turning it off, then turning it back on....

 

Customer: replied 4 years ago.
ok now what
Expert:  Molinari replied 4 years ago.

Create a restore point and see if it works....

 

Customer: replied 4 years ago.

It says System Restore cannot br restored

 

Expert:  Molinari replied 4 years ago.

Ok, try this:

turn off system restore, then

  • Open My computer, go to Tools >> Folder options.
  • Click on View tab, Under Advanced settings, Check Show hidden files and folders and Uncheck Hide protected operating system files, this will give a warning "You have chosen to display operating system files. Are you sure you want to display these" click Yes and click OK on folder options window.
  • If you have problem in configuring show hidden files and folders, then read this post on how to show hidden files and folders. else skip to step 4
  • Now, right click on System Volume Information folder, and select Rename and give the new name as System Volume Information2.
  • Restart your computer, check if system restore now works



  • Edited by Molinari on 11/30/2009 at 12:59 PM EST
    Customer: replied 4 years ago.
    where is the system volume folder
    Expert:  Molinari replied 4 years ago.
    It's hidden on the C: drive....
    Customer: replied 4 years ago.
    It says System Volume is not accessible...acc.... is denied
    Expert:  Molinari replied 4 years ago.

    Are you logged in as an administrator?

     

    Customer: replied 4 years ago.
    yes HP_ administer
    Expert:  Molinari replied 4 years ago.

    Do you have any virus protection running like norton?

    Customer: replied 4 years ago.
    yes .. I have norton 2008 and is updated...I have Internet Security
    Expert:  Molinari replied 4 years ago.

    Try this:

     

    1. Start Norton
    2. Select Options>> Norton Anti-Virus
    3. Select Miscellaneous from the right pane
    4. Scroll down the right pane and locate "How to protect my product"
    5. Uncheck the box titled: Turn protection on for my Symantec product
    6. Click OK

    <>Run System Restore:

    1. Go to Start>> All Programs>> Accessories>> System Tools>> System Restore.
    2. Select the option: Restore my computer to an earlier time.
    3. Select a restore point to restore back to.
    4. Click OK

    The restore operation will now start. Restart Windows when completed.

    <>Turn Norton back on:

    1. Start Norton
    2. Select Options>> Norton Anti-Virus
    3. Select Miscellaneous from the right pane
    4. Scroll down the right pane and locate "How to protect my product"
    5. Check the box titled: Turn protection on for my Symantec product
    6. Click OK
    Expert:  Molinari replied 4 years ago.

    For 2008 it may look like this:

     

    1 Start your Norton product.
    2 In the lower left corner of the window, click Options > Norton Internet Security or Norton AntiVirus.
    3 In the right pane, under How to protect your product from hackers, uncheck Turn on protection for Norton products [recommended].
    4 Click Apply and then click OK.

    STEP 2
    Run Windows System Restore
    Follow the operating system instructions to run Windows System Restore.
    STEP 3
    Turn on product protection
    1 Start your Norton product.
    2 In the lower left corner of the window, click Options > Norton Internet Security or Norton AntiVirus.
    3 In the right pane, under How to protect your product from hackers, check Turn on protection for Norton products [recommended].
    4 Click Apply and then click OK.

     

    Customer: replied 4 years ago.
    after i hit options i dont see norton anti-virus i see norton Protection cen....and.... norton Inter...Sec
    Expert:  Molinari replied 4 years ago.
    1 Start your Norton product.
    2 In the lower left corner of the window, click Options > Norton Internet Security or Norton AntiVirus.
    3 In the right pane, under How to protect your product from hackers, uncheck Turn on protection for Norton products [recommended].
    4 Click Apply and then click OK.

    STEP 2
    Run Windows System Restore
    Follow the operating system instructions to run Windows System Restore.
    STEP 3
    Turn on product protection
    1 Start your Norton product.
    2 In the lower left corner of the window, click Options > Norton Internet Security or Norton AntiVirus.
    3 In the right pane, under How to protect your product from hackers, check Turn on protection for Norton products [recommended].
    4 Click Apply and then click OK.
    Customer: replied 4 years ago.
    the box was marked but i re-marked it and it still didnt go back
    Expert:  Molinari replied 4 years ago.
    Ok, boot into safe mode and try system restore....
    Customer: replied 4 years ago.
    It worked...now can I defrag the drive with only 6% of free space...? and will i need to do this each time i need to go back?
    Expert:  replied 4 years ago.

    No, you really don't need to defrag at all these days, it can be done with 6%, it will just take longer...

    And for registry cleaning, try going here:

     

    http://onecare.live.com/site/en-us/default.htm

     

    Choose full service scan and uncheck everything but the registry cleaner.....

     

    Or use this free program:

     

    http://www.ccleaner.com/

     

     



    Edited by Molinari on 11/30/2009 at 2:26 PM EST
    Molinari, Computer Support Specialist
    Category: Computer
    Satisfied Customers: 4459
    Experience: Certified IT Guru since C-64 and Amiga, expert at grey areas....
    Molinari and 16 other Computer Specialists are ready to help you

    JustAnswer in the News:

     
     
     
    Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
    JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
    Web sites like justanswer.com/legal
    ...leave nothing to chance.
    Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
    Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
    I will tell you that...the things you have to go through to be an Expert are quite rigorous.
     
     
     

    What Customers are Saying:

     
     
     
    • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
    < Last | Next >
    • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
    • I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you! RP Austin, TX
    • Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill Bill M. Schenectady, New York
    • The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you! Frank Canada
    • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
    • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
    • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
     
     
     

    Meet The Experts:

     
     
     
    • Andy

      Computer Consultant

      Satisfied Customers:

      5311
      11yr exp, Comp Engg, Internet expert, Web developer, SEO
    < Last | Next >
    • http://ww2.justanswer.com/uploads/EN/Engineer1010/2012-6-9_132423_jaj12a.64x64.jpg Andy's Avatar

      Andy

      Computer Consultant

      Satisfied Customers:

      5311
      11yr exp, Comp Engg, Internet expert, Web developer, SEO
    • http://ww2.justanswer.com/uploads/BA/barrenrock/2011-10-19_215925_JamesJAFinal.64x64.jpg James's Avatar

      James

      Sr. Computer Support Expert

      Satisfied Customers:

      8376
      20 years of experience building, fixing and servicing PCs and operating systems.
    • http://ww2.justanswer.com/uploads/zeyank/2009-09-26_154244_P8110079.png Ryan H.'s Avatar

      Ryan H.

      Computer Support Specialist

      Satisfied Customers:

      1741
      A+ Certified Technician - 10 Years experience working with all types of computer systems.
    • http://ww2.justanswer.com/uploads/JA/jadedangel57/2011-11-8_193134_janenewsm.64x64.jpg Jane Lefler's Avatar

      Jane Lefler

      Sr Prog Analyst / Technician

      Satisfied Customers:

      0
      Computer Programmer / Technician/ Consultant 16+ years
    • http://ww2.justanswer.com/uploads/RO/robmpreston/2013-9-23_233814_mijiFZm.64x64.jpg RPI Solutions's Avatar

      RPI Solutions

      Support Specialist

      Satisfied Customers:

      3476
      5+ Years in IT, BS in Computer Science
    • http://ww2.justanswer.com/uploads/BA/barunrath/2012-7-5_201954_Profilepic2.64x64.jpg B. Rath's Avatar

      B. Rath

      Computer Support Specialist

      Satisfied Customers:

      8671
      Certified Computer/Networking Support Specialist.
    • http://ww2.justanswer.com/uploads/FS/fszcze/2012-6-18_181848_500test.64x64.jpg Frederick S.'s Avatar

      Frederick S.

      Computer Specialist

      Satisfied Customers:

      7240
      Computer technician and founder of a home PC repair company.