After the scanning unit is raised, the print head holder does not move to the middle. I haven't touched it for fear of forcing anything - but currently with the scan unit raised the print head holder is not accessible (on the right hand side of the unit, tucked away). Thanks for any insight you can provide!
Thanks for the suggestion. Did the above 4 steps, and opened the scan unit again to see if any change - still no budging from the print cartridge holder. Same error message popped on when it started up and would not clear after repeating the above