How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Mike D. Your Own Question

Mike D.
Mike D., Computer Support Specialist
Category: Computer
Satisfied Customers: 403
Experience:  Over 12 years of professional computer support experience.
26730344
Type Your Computer Question Here...
Mike D. is online now
A new question is answered every 9 seconds

My Canon Pixma MP240 printer is not feeding paper in correctly

Customer Question

My Canon Pixma MP240 printer is not feeding paper in correctly - when a sheet loads it pulls to one side and jams for no apparent reason. There's no other jam.
Submitted: 5 years ago.
Category: Computer
Expert:  Mike D. replied 5 years ago.
First, try this:
++++++++++++++++++++++++++++++++++++++++

Issue: Paper feeds skewed

Solution: Cleaning the paper feed rollers on the MP240 / MP250

Cleaning the Paper Feed Roller

If the Paper Feed Roller is dirty or paper powder is attached to it, paper may not be fed properly.

In this case, clean the Paper Feed Roller. Cleaning will wear out the Paper Feed Roller, so perform this only when necessary.

You need to prepare: three sheets of A4 or Letter-sized plain paper

  1. Make sure that the power is turned on, and remove any paper from the Rear Tray.

  1. Clean the Paper Feed Roller.

    (1) Press the (Maintenance) button repeatedly until b appears.

figure:LED

(2) Press the Black or Color button.

The Paper Feed Roller will rotate as it is cleaned.

  1. Make sure that the Paper Feed Roller stops rotating, and load three sheets of A4 or Letter-sized plain paper in the Rear Tray.

  1. Open the Paper Output Tray gently, and open the Output Tray Extension.

  1. Repeat the procedure in step 2 again.

    The paper is ejected after cleaning.

If the problem is not resolved after cleaning the Paper Feed Roller (A) as described above, turn off the power, unplug the power cord, then wipe the Paper Feed Roller located in the center inside the Rear Tray with a moistened cotton swab or the like. Rotate the roller manually in the direction of the arrow (B) as you clean it. Do not touch the roller with your fingers; rotate it with the cotton swab.

Customer: replied 5 years ago.
Thanks for the suggestions - unfortunately neither is working. The roller still pinches the paper and pulls it over to one side (the right, looking towards the printer from the front) and doesn't feed through more than an inch before coming back with an "E" on the display. Any other ideas?
Expert:  Mike D. replied 5 years ago.
TRy this:

+++++++++++++++++++++++++++++++++++++++++

Issue: Paper feeds skewed

Solution: Cleaning the paper feed rollers on the MP240 / MP250

Cleaning the Paper Feed Roller

If the Paper Feed Roller is dirty or paper powder is attached to it, paper may not be fed properly.

In this case, clean the Paper Feed Roller. Cleaning will wear out the Paper Feed Roller, so perform this only when necessary.

You need to prepare: three sheets of A4 or Letter-sized plain paper

  1. Make sure that the power is turned on, and remove any paper from the Rear Tray.

  1. Clean the Paper Feed Roller.

    (1) Press the (Maintenance) button repeatedly until b appears.

figure:LED

(2) Press the Black or Color button.

The Paper Feed Roller will rotate as it is cleaned.

  1. Make sure that the Paper Feed Roller stops rotating, and load three sheets of A4 or Letter-sized plain paper in the Rear Tray.

  1. Open the Paper Output Tray gently, and open the Output Tray Extension.

  1. Repeat the procedure in step 2 again.

    The paper is ejected after cleaning.

If the problem is not resolved after cleaning the Paper Feed Roller (A) as described above, turn off the power, unplug the power cord, then wipe the Paper Feed Roller located in the center inside the Rear Tray with a moistened cotton swab or the like. Rotate the roller manually in the direction of the arrow (B) as you clean it. Do not touch the roller with your fingers; rotate it with the cotton swab.
Customer: replied 5 years ago.

This is the same suggestion as last time. We have tried both methods and have had no luck. Any further ideas?

Expert:  Mike D. replied 5 years ago.
Sorry about that. Here you go:

*************************************

Issue: Paper feeds skewed

Solution: Remove foreign objects from Rear Tray MP240 / MP250

Remove foreign objects from Rear Tray

When printing, if there is any foreign material (such as a piece of metal or a pencil) in the printer, the printer my be damaged. If there is any foreign material, remove it at once. Follow these instructions to remove foreign objects from the Rear Tray.

  1. Power the printer off.

  2. Open the paper support and confirm that there is not any foreign material in the auto sheet feeder. (If there is any foreign material, remove it by hand or with tweezers.)



  3. Open the scanning unit (printer cover) and confirm that there is not any foreign material in the printer. (If there is any foreign material, remove it by hand or with tweezers.)

    Note : After confirming that the scanning unit support < 1 > is fixed into position, release your hands.

    Caution: To prevent injury or damaging the unit, avoid touching the inner parts.



  4. Close the scanning unit (printer cover).


    Caution: Be careful not to pinch fingers when closing the cover.

  5. Power the printer on and confirm that the printer operates normally.
Customer: replied 5 years ago.
Thanks - no problem about the mistaken double-sending of the same suggestion! There's no foreign material stuck in the printer that I can see.
Expert:  Mike D. replied 5 years ago.
Make sure the paper is flat with no bent edges. If you you have a new, sealed pack of paper, try some from there.

If these suggestions don't help, you may contact Canon directly via this web form:

https://www.usa.canon.com/consumer/controller?act=SuprtKnowledgeBaseAct&fcategoryid=105&modelid=17161

When contacting them, let them know that you already cleaned the rollers and checked for forign objects.

Mike
Expert:  Mike D. replied 5 years ago.
Hi,

Thank you for asking your question on JustAnswer.

If my answer has helped, I would really appreciate if you would click on the ACCEPT button so that I may receive credit for this problem.

If you need further assistance, please let me know.

Mike
Mike D., Computer Support Specialist
Category: Computer
Satisfied Customers: 403
Experience: Over 12 years of professional computer support experience.
Mike D. and 7 other Computer Specialists are ready to help you
Customer: replied 5 years ago.
Mike

Thanks for your help - it hasn't sorted the problem but I appreciate your efforts.
Expert:  Mike D. replied 5 years ago.
Thank You!!

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
< Last | Next >
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
  • I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you! RP Austin, TX
  • Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill Bill M. Schenectady, New York
  • The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you! Frank Canada
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
 
 
 

Meet The Experts:

 
 
 
  • Andy

    Computer Consultant

    Satisfied Customers:

    5311
    11yr exp, Comp Engg, Internet expert, Web developer, SEO
< Last | Next >
  • http://ww2.justanswer.com/uploads/EN/Engineer1010/2012-6-9_132423_jaj12a.64x64.jpg Andy's Avatar

    Andy

    Computer Consultant

    Satisfied Customers:

    5311
    11yr exp, Comp Engg, Internet expert, Web developer, SEO
  • http://ww2.justanswer.com/uploads/BA/barrenrock/2011-10-19_215925_JamesJAFinal.64x64.jpg James's Avatar

    James

    Sr. Computer Support Expert

    Satisfied Customers:

    8376
    20 years of experience building, fixing and servicing PCs and operating systems.
  • http://ww2.justanswer.com/uploads/zeyank/2009-09-26_154244_P8110079.png Ryan H.'s Avatar

    Ryan H.

    Computer Support Specialist

    Satisfied Customers:

    1741
    A+ Certified Technician - 10 Years experience working with all types of computer systems.
  • http://ww2.justanswer.com/uploads/JA/jadedangel57/2011-11-8_193134_janenewsm.64x64.jpg Jane Lefler's Avatar

    Jane Lefler

    Sr Prog Analyst / Technician

    Satisfied Customers:

    0
    Computer Programmer / Technician/ Consultant 16+ years
  • http://ww2.justanswer.com/uploads/RO/robmpreston/2013-9-23_233814_mijiFZm.64x64.jpg RPI Solutions's Avatar

    RPI Solutions

    Support Specialist

    Satisfied Customers:

    3476
    5+ Years in IT, BS in Computer Science
  • http://ww2.justanswer.com/uploads/BA/barunrath/2012-7-5_201954_Profilepic2.64x64.jpg B. Rath's Avatar

    B. Rath

    Computer Support Specialist

    Satisfied Customers:

    8671
    Certified Computer/Networking Support Specialist.
  • http://ww2.justanswer.com/uploads/FS/fszcze/2012-6-18_181848_500test.64x64.jpg Frederick S.'s Avatar

    Frederick S.

    Computer Specialist

    Satisfied Customers:

    7240
    Computer technician and founder of a home PC repair company.
 
 
 

Related Computer Questions

Chat Now With A Tech Support Specialist
Mike D.
Mike D.
199 Satisfied Customers
Over 12 years of professional computer support experience.