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Jerry Hannell
Jerry Hannell, Computer Support Specialist
Category: Computer
Satisfied Customers: 8186
Experience:  Experience in Windows environment. ASP, Visual Basic, Ajax
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I use windows live mail and never had a problem until I moved

Customer Question

I use windows live mail and never had a problem until I moved and got virgin media. I now am unable to send any mails via windows live mail, and have spent approximately 4 hours a day on the phone to virgin media who insist it is my settings. if I take my laptop to anywhere else like a neighbour it works perfectly, just not through virgin media broadband - can you help I am getting so aggravated!! Thanks
Submitted: 5 years ago.
Category: Computer
Expert:  Jerry Hannell replied 5 years ago.

hello,

 

it seems your 25th port (outgoing port) is blocked by your ISP. this is a common problem. what you need to do is to change your port number to 587.

 

what smtp address are you using?

and what is your port?

Customer: replied 5 years ago.
I have 9 email accounts using windows live mail. which one did you want me to change?
Expert:  Jerry Hannell replied 5 years ago.

hi,

 

the one you are unable to send from

 

(to test, just select something. )

Customer: replied 5 years ago.
All email accounts are unable to send. My husband also uses windows live mail on his laptop and unable to send from his 3 email accounts also. When we take our laptops to other locations, we are able to send and receive normally. It appears that when when we are home using virginmedia broadband, we are unable to send via windows live mail
Expert:  Jerry Hannell replied 5 years ago.

yes, it seems your virginmedia service provider is blocking your ougtoing port.

 

please open your windows live mail.

go to tools >> accounts >> tools

select your account (select the first account) and press PROPERTIES button

 

go to ADVANCED tab.

 

when you are there, please let me know.

 

 

Jerry Hannell, Computer Support Specialist
Category: Computer
Satisfied Customers: 8186
Experience: Experience in Windows environment. ASP, Visual Basic, Ajax
Jerry Hannell and 9 other Computer Specialists are ready to help you
Customer: replied 5 years ago.
i'm there
Expert:  Jerry Hannell replied 5 years ago.

thank you,

 

what do you see in OUTGOING MAIL (SMTP) textbox?

 

what number?

Customer: replied 5 years ago.
SMTP : 25
incoming 110

neither are ticked SSL

this is a talktalk account by the way
Expert:  Jerry Hannell replied 5 years ago.

can you please go to SERVERS section.

 

at bottom, is MY SERVER REQUIRES AUTHENTICATION checked or unchecked?

Customer: replied 5 years ago.
ticked
Expert:  Jerry Hannell replied 5 years ago.

thank you,

 

can you please UNCHECK it (remove the tick)

 

(original talktalk mail settings does not say you need to check that option: http://www.talktalk.co.uk/help/questions/TEC_01_14)

 

please click OK, and try to send a message from you talktalk account.

 

are you able to send ?



Edited by XXXXX XXXXXnell on 11/29/2009 at 1:54 PM EST
Customer: replied 5 years ago.
no unable to send still error 800ccc0f and 800ccc0b
Expert:  Jerry Hannell replied 5 years ago.

thank you for the info.

 

800ccc0b is a common problem.

 

please enter this page

http://support.microsoft.com/kb/827349

 

there is a FIXIT button. please download it, and RUN it on your computer one time.

 

after applying this fixit solution, please try to send again.

Customer: replied 5 years ago.
it said it doesn't work on my operating system - vista?
Expert:  Jerry Hannell replied 5 years ago.

hi,

can you please click on your start button.

into the SEARCH section, type this:

 

cmd

 

and press enter.

 

it will load your DOS box (black box)

 

when you are there, please let me know

Customer: replied 5 years ago.
there
Expert:  Jerry Hannell replied 5 years ago.

please type this carefully

 

telnet smtp.talktalk.net 25

 

and press enter.

 

what do you see?

Customer: replied 5 years ago.
'telnet' is not recognised as an internal or external command, operable program or batch file
Expert:  Jerry Hannell replied 5 years ago.

hi,

did you talk with your VIRGIN SERVICE PROVIDER about this issue?

 

because this is not a TALKTALK problem. Virgin service provider blocks your 25th outgoing port so you are unable to send. (that's why you are able to send when you change your service provider)

 

(some service provider block some ports for spam protection.)

Customer: replied 5 years ago.
Virgin have been incredible unhelpful - claiming that there is nothing wrong their end and I must have changed the settings, which I have not.

Is there a fixit for vista?
Expert:  Jerry Hannell replied 5 years ago.

i was unable to find a fixit solution for vista.

 

what other accounts do you have rather than talktalk?

Customer: replied 5 years ago.
i have the following:

yahoo.co.uk
hotmail.com
talktalk.net
virginmedia.com
Expert:  Jerry Hannell replied 5 years ago.

lets try hotmail.com,

 

you are unable to send from hotmail.com either, am i correct?

Customer: replied 5 years ago.
correct, unable on all accounts as well as the virginmedia one
Expert:  Jerry Hannell replied 5 years ago.

can you please open your outlook

go to TOOLS > email accounts

 

select view & change

 

select your hotmail account. press change

 

press MORE SETTINGS

 

go to SERVERS section, when you are there, please let me know

Customer: replied 5 years ago.
i'm not using outlook = i am using windows live mail
Expert:  Jerry Hannell replied 5 years ago.

sorry,

 

please go to TOOLS >> accounts

select your account >> press properties

 

go to advanced

Customer: replied 5 years ago.
there is no option on hotmail for advanced. Only general, server, connection and security
Expert:  Jerry Hannell replied 5 years ago.

lets try yahoo.co.uk.

 

can you select it , press properties. and go to advanced

Customer: replied 5 years ago.
there
Expert:  Jerry Hannell replied 5 years ago.

what is your outgoing port ?

is ssl checked?

Customer: replied 5 years ago.
outgoing 25 , incoming 995 and ssl ticked on both in and out
Expert:  Jerry Hannell replied 5 years ago.

can you type 465 instead of 25.

 

press ok.

and try to send a message from that account.

Customer: replied 5 years ago.
it says

message not sent becuase server rejected email address

530 authentication required

error 800ccc78
Expert:  Jerry Hannell replied 5 years ago.

i think we are getting closer. at least it was able to connect to the server.

 

ok, can you please go to SERVERS tab now (yahoo.co. uk )

 

when you are there,

 

is MY SERVER REQUIRES.................................... checked or unchecked?

Customer: replied 5 years ago.
unchecked
Expert:  Jerry Hannell replied 5 years ago.

please check it.

 

and then press ok

and then try to send a message.

 

i am sure this time you will be able to send correctly

Customer: replied 5 years ago.
afraid not it says

server does not support a ssl connection

server error 250
response : 250 8BITMIME
windows live mail error id : 0x800ccc7d
port 25
secure (SSL): yes
Expert:  Jerry Hannell replied 5 years ago.

hi,

it is saying port 25,

can you change it to 465 and try again?

Customer: replied 5 years ago.
i did change it, and checked it again just now, it still says 465
Expert:  Jerry Hannell replied 5 years ago.

can you go to SERVERS tab.

what is your outgoing server? (host)

Customer: replied 5 years ago.
smtp.mail.yahoo.co.uk
Expert:  Jerry Hannell replied 5 years ago.

ok, can you please go to ADVANCED again

 

please uncheck the SSL for outgoing server

 

press ok,

and try to send now

Customer: replied 5 years ago.
same as before


server does not support a ssl connection

server error 250
response : 250 8BITMIME
windows live mail error id : 0x800ccc7d
port 25
secure (SSL): yes
Expert:  Jerry Hannell replied 5 years ago.

hi,

we are configuring correctly but it tries to send from another account.

 

please go to your OUTBOX, and be sure there is no messages in it (please empty your outbox)

 

when done, please try to send a new message by using your yahoo.co.uk account

Customer: replied 5 years ago.
Your server has unexpectedly terminated the connection. Possible causes for this include server problems, network problems, or a long period of inactivity.

Subject 'testing'
Server: 'smtp.mail.yahoo.co.uk'
Windows Live Mail Error ID: 0x800CCC0F
Protocol: SMTP
Port: 465
Secure(SSL): No
Socket Error: 10053
Expert:  Jerry Hannell replied 5 years ago.

ok, now, please change 465 to 25.

and try to send again.

Customer: replied 5 years ago.
OMG IT WORKED!!!

so do i need to do this on the others and can you hang around to make sure it works ;)
Expert:  Jerry Hannell replied 5 years ago.

ok, so we understood that your 25th port is working :)

 

ok, what is your next account?

Customer: replied 5 years ago.
talktalk
Expert:  Jerry Hannell replied 5 years ago.

ok, please select talktalk and go to ADVANCED tab,

 

what do you see in outgoing port?

is ssl checked or unchecked?

Customer: replied 5 years ago.
outgoing is 25
neither ssl checked
incoming 110
Expert:  Jerry Hannell replied 5 years ago.

correct,

please go to SERVERS tab.

 

is my server requires........... checked or unchecked ?

Customer: replied 5 years ago.
unchecked
Expert:  Jerry Hannell replied 5 years ago.

it is correct.

 

can you please try to send a new message?

 

(before this, your outbox was full. becaue we have emptied it, it should send now)

Customer: replied 5 years ago.
failed :

Your server has unexpectedly terminated the connection. Possible causes for this include server problems, network problems, or a long period of inactivity.

Subject 'test'
Server: 'smtp.talktalk.net'
Windows Live Mail Error ID: 0x800CCC0F
Protocol: SMTP
Port: 25
Secure(SSL): No
Socket Error: 10053
Expert:  Jerry Hannell replied 5 years ago.

do you have a real time protection utility installed? mcafee AVG or norton?

 

possibly AVG?

Customer: replied 5 years ago.
i have advanced windows care pro. i uninstalled it last week but didn't make a difference. also virgin media's pc guard
Expert:  Jerry Hannell replied 5 years ago.

it seems virgin pc guard is blocking your 25th port.

 

can you turn it off? or disable ?

Customer: replied 5 years ago.
done
Expert:  Jerry Hannell replied 5 years ago.

ok, can you try to send now

 

Customer: replied 5 years ago.
nothing good i'm afraid

Unable to send or receive messages for the Hotmail (princesssquidgy) account. To send and receive messages in your Hotmail account, go to http://hotmail.live.com on the Web, or try again later. To get help from Windows Live Customer Support, go to http://support.live.com and click Windows Live Mail in the list of services.

Server Error: 0x80072EFD
Server: 'http://mail.services.live.com/DeltaSync_v2.0.0/Sync.aspx'
Windows Live Mail Error ID: 0x80072EFD



Your server has unexpectedly terminated the connection. Possible causes for this include server problems, network problems, or a long period of inactivity.

Subject 'test'
Server: 'smtp.talktalk.net'
Windows Live Mail Error ID: 0x800CCC0F
Protocol: SMTP
Port: 25
Secure(SSL): No
Socket Error: 10053


Unable to send or receive messages for the Talktalk (silverladyjewellery) account. The connection to the server has failed.

Server: 'mail.talktalk.net'
Windows Live Mail Error ID: 0x800CCC0E
Protocol: POP3
Port: 995
Secure(SSL): Yes
Socket Error: 10060
Expert:  Jerry Hannell replied 5 years ago.

'smtp.talktalk.net' == can you please secure it (check the SSL)

 

and try to send.

Customer: replied 5 years ago.
Your server has unexpectedly terminated the connection. Possible causes for this include server problems, network problems, or a long period of inactivity.

Subject 'test'
Server: 'smtp.talktalk.net'
Windows Live Mail Error ID: 0x800CCC0F
Protocol: SMTP
Port: 25
Secure(SSL): No
Socket Error: 10053


Unable to send or receive messages for the Talktalk (silverladyjewellery) account. The connection to the server has failed.

Server: 'mail.talktalk.net'
Windows Live Mail Error ID: 0x800CCC0E
Protocol: POP3
Port: 995
Secure(SSL): Yes
Socket Error: 10060
Expert:  Jerry Hannell replied 5 years ago.

hi,

is it still not secured. (SSL: NO)

 

can you empty your outbox and try to send again.

Customer: replied 5 years ago.
Your server has unexpectedly terminated the connection. Possible causes for this include server problems, network problems, or a long period of inactivity.

Subject 'test'
Server: 'smtp.talktalk.net'
Windows Live Mail Error ID: 0x800CCC0F
Protocol: SMTP
Port: 25
Secure(SSL): Yes
Socket Error: 10053
Expert:  Jerry Hannell replied 5 years ago.
for the first time i tried to connect to smtp.talktalk.net server and i got the same error. it seems this is a global problem with talktalk servers. (may be temporary)
Customer: replied 5 years ago.
shall we try hotmail?
Expert:  Jerry Hannell replied 5 years ago.

ok lets try hotmail.

but we need to remove your hotmail account first. because it is not a pop account. we need to install a pop account.

 

go to tools>> accounts

 

and REMOVE your hotmail account.

 

when done, please press ADD >> MAIL

 

please let me know because we need to go step by step. hotmail setup is a little tricky

Customer: replied 5 years ago.
ok - ready
Expert:  Jerry Hannell replied 5 years ago.

ok, what do you see on your screen now?

full name?

 

please enter your full name. press next

Customer: replied 5 years ago.
email address
password
display name
manually configure?
Expert:  Jerry Hannell replied 5 years ago.

email address = please type your hotmail address

 

but, when typing it, please type hotmail2 instead of hotmail

 

for example, if your hotmail address is:

abc @ hotmail.co.uk,

 

please type

 

abc @ hotmail2.co.uk

 

when done, please let me know.

 

display name = enter your full name

Customer: replied 5 years ago.
done - do you want me to check the box "manually configure server settings for email?
Expert:  Jerry Hannell replied 5 years ago.

yes, please check it and press next.

 

by the way, please type your hotmail address correctly (i was wrong with the hotmail2.co.uk example. i supposed you were using outlook again sorry)

 

when you click next

 

MY INCOMING MAIL SERVER IS A POP3

 

INCOMING SERVER = pop3.live.com

PORT =995

THIS SERVER REQUIRES ==please check it

 

LOGIN ID= type your hotmail address fully

 

OUTGOING = smtp.live.com

 

THIS SERVER REQUIRES== CHECK IT

MY SERVER REQUIRES ==CHECK IT

 

press next.. DONE

 

please try to receive & send

 

Customer: replied 5 years ago.
what is outgoing port? it is currently 25
Expert:  Jerry Hannell replied 5 years ago.
25 please
Customer: replied 5 years ago.
yeah! that worked

my husband took his laptop (he also has same problem with his 3 talktalk accounts) to a friends today and managed to send no problem. if I'm receiving mail on the talktalk accounts, doesn't that mean it's working?
Customer: replied 5 years ago.
hi, I am still concerned re the talktalk accounts. my husband took his laptop (he also has same problem with his 3 talktalk accounts) to a friends today and managed to send no problem. if I'm receiving mail on the talktalk accounts, doesn't that mean it's working?
Expert:  Jerry Hannell replied 5 years ago.

hi again,

sorry for my delay.

 

no, it does not mean it is working. because receiving and sending is through different ports.

 

when you come back, please let me know.regards

Customer: replied 5 years ago.
hi, sorry had to go away on business unexpectedly.

ready when you are x
Expert:  Jerry Hannell replied 5 years ago.

hi, i am back,

 

are you having problems only with talktalk?

Customer: replied 5 years ago.
, still not working
Expert:  Jerry Hannell replied 5 years ago.
others work ?
Customer: replied 5 years ago.
all seem to be except them
Expert:  Jerry Hannell replied 5 years ago.
when you try to send from talktak account by using a different connection, it goes well ?
Customer: replied 5 years ago.
yes, from another location it works perfectly
Expert:  Jerry Hannell replied 5 years ago.

so we should not touch the current configuration.

 

there must be a problem with Virgin service provider.

 

i made a research and found this information about talktalk:

 

Can't send e-mail when using another ISP's e-mail account, Error 554

Most ISPs block access to their outbound (SMTP) mail servers unless you are connected to their broadband or dialup service. This is an attempt to restrict the abuse of their servers for sending SPAM. If only their customers can connect to the SMTP server then its easy to identify and deal with any people abusing it.

 

it seems talktalk does not allow you to connect to their smtp server because you are connecting to internet from another isp (virgin )

 

by the way, can you please open your talktalk account and go to ADVANCED (in windows mail)

 

when you are there please let me know. let's check port settings again



Edited by XXXXX XXXXXnell on 12/2/2009 at 7:08 PM EST
Customer: replied 5 years ago.
Ok, the settings are
outgoing : 25
incoming : 110
neither ssl are checked
Expert:  Jerry Hannell replied 5 years ago.

please press ok.

 

what do you see in the USER NAME textbox?

 

 

Customer: replied 5 years ago.
XXX@XXXXXX.XXX
Expert:  Jerry Hannell replied 5 years ago.

yes, this is true. i am out of ideas. because configuration is correct.

 

as i said earlier. it seems talktalk is blocking the connection from virgin

Customer: replied 5 years ago.
Is there nothing I can do?
Expert:  Jerry Hannell replied 5 years ago.

in your talktalk settings, you can use your hotmail (or virginmail) SMTP settings.

 

so, when you send a message from talktalk account, it will use your hotmail smtp. so, FROM NAME will be seen as hotmail. BUT, you can change the REPLYTO section to your TALKTALK email.

 

so, you can send from hotmail, but, if recipient wants to send a reply, it will directly come back to your talktalk email

 

REPLYTO section can be changed from the GENERAL TAb



Edited by XXXXX XXXXXnell on 12/2/2009 at 7:47 PM EST
Customer: replied 5 years ago.
My husband only has talktalk accounts though. There must be a way round it somehow
Expert:  Jerry Hannell replied 5 years ago.

hi,

did you call talktalk and tell them about this issue?

Customer: replied 5 years ago.
i think I need to - thank you all for your fabulous help!
Expert:  Jerry Hannell replied 5 years ago.

if they cannot help, please let me know.

 

we can setup a free hotmail account for your husband for only smtp purpose.

Customer: replied 5 years ago.
Thank you - I will let you know how I get on tomorrow when I call them.
Expert:  Jerry Hannell replied 5 years ago.
ok, i will be here, have a nice day .Regards

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Jerry Hannell
Jerry Hannell
7905 Satisfied Customers
Experience in Windows environment. ASP, Visual Basic, Ajax