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There are a number of reasons why the backup may have failed.
First check and make sure that all of your cables are connected and not loose.
The next most likely cause is that one of the files that it was trying to backup was "busy" or "locked, meaning that it was still in use when the backup ran.
Go to the backup status icon and right click on it. You will see an option to "View Backup Log" . This log file will give you more information about why the backup failed.
Thank you for replying Kelly....I have looked at the log and there is a huge list of things that were skipped and a few clusters of errors. Most of the errors are locked. Am I supposed to do something to resolve these errors and what about all those skipped. Basiclly, what do I do next if anything?
Can you copy the contents of the error log and paste here for me to look at?
If it is on your desktop as a text file then doubleclick the text file and it should open up in notepad. You can then select the text, copy and paste it here.
No need to apologize.
Are you able to open the file in notepad successfully?
If so, if you can copy and paste as much of the end of the file as possible that may provide more clues.
Good news. - your backups are completing successfully.
There are two issues being seen in this log file.
1. On lines where you see (backup of operating system files and folders ( those that have both system and hidden attributes) is not supported) this is nothing to worry about. You can adjust the backup settings of FreeAgent to have it stop trying to back up these files (and stop showing the red icon) if you'd like.
Here is the link that explains how to do this:
There are some files that show as not being backed up because they were open or in use by some other application.
The easiest way around this is to make sure that you close all other applications before the backup runs.