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sqr_root, Information Technology Manager
Category: Computer
Satisfied Customers: 83
Experience:  20+ years experience.
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# My Seagate FreeAgent Desk External Drive has not been able

### Customer Question

My Seagate FreeAgent Desk External Drive has not been able to successfully back up. My Icon is Red and it says "last backup failed". This has been going on for about 2 weeks now.
Submitted: 5 years ago.
Category: Computer
Expert:  sqr_root replied 5 years ago.

Hi.

There are a number of reasons why the backup may have failed.

First check and make sure that all of your cables are connected and not loose.

The next most likely cause is that one of the files that it was trying to backup was "busy" or "locked, meaning that it was still in use when the backup ran.

Go to the backup status icon and right click on it. You will see an option to "View Backup Log" . This log file will give you more information about why the backup failed.

Customer: replied 5 years ago.

Thank you for replying Kelly....I have looked at the log and there is a huge list of things that were skipped and a few clusters of errors. Most of the errors are locked. Am I supposed to do something to resolve these errors and what about all those skipped. Basiclly, what do I do next if anything?

Expert:  sqr_root replied 5 years ago.

Hi.

Can you copy the contents of the error log and paste here for me to look at?

Customer: replied 5 years ago.
I can't figure out how to do that. I have copied it to the Desktop and clicked copy then when I come back here I can't get it to paste. I then put it into "Documents" and had the same results. Any suggestions?
Expert:  sqr_root replied 5 years ago.

If it is on your desktop as a text file then doubleclick the text file and it should open up in notepad. You can then select the text, copy and paste it here.

Customer: replied 5 years ago.
Sorry, I'm really having trouble. I tried it your way and it was too long, it would not send it. I have copied it to a file folder and have tried to copy and paste without success. I'm sorry this is taking so long, I will keep trying to find a way to get it to you unless you want to give up on this task.
Expert:  sqr_root replied 5 years ago.

No need to apologize.

Are you able to open the file in notepad successfully?

If so, if you can copy and paste as much of the end of the file as possible that may provide more clues.

Customer: replied 5 years ago.
Skipped C:\Program Files\Windows Sidebar\Gadgets\WeatherBug.Gadget\AwsClasses\Common\vssver2.scc Not Supported/File skipped (backup of operating system files and folders ( those that have both system and hidden attributes) is not supported)
Skipped C:\Program Files\Windows Sidebar\Gadgets\WeatherBug.Gadget\AwsClasses\Data\Common\vssver2.scc Not Supported/File skipped (backup of operating system files and folders ( those that have both system and hidden attributes) is not supported)
Skipped C:\Program Files\Windows Sidebar\Gadgets\WeatherBug.Gadget\AwsClasses\Data\Other\vssver2.scc Not Supported/File skipped (backup of operating system files and folders ( those that have both system and hidden attributes) is not supported)
Skipped C:\Program Files\Windows Sidebar\Gadgets\WeatherBug.Gadget\AwsClasses\Data\RequestTypes\vssver2.scc Not Supported/File skipped (backup of operating system files and folders ( those that have both system and hidden attributes) is not supported)
Skipped C:\Program Files\Windows Sidebar\Gadgets\WeatherBug.Gadget\AwsClasses\Data\vssver2.scc Not Supported/File skipped (backup of operating system files and folders ( those that have both system and hidden attributes) is not supported)
Skipped C:\Program Files\Windows Sidebar\Gadgets\WeatherBug.Gadget\AwsClasses\Events\vssver2.scc Not Supported/File skipped (backup of operating system files and folders ( those that have both system and hidden attributes) is not supported)
Skipped C:\Program Files\Windows Sidebar\Gadgets\WeatherBug.Gadget\AwsClasses\Interface\Animation\vssver2.scc Not Supported/File skipped (backup of operating system files and folders ( those that have both system and hidden attributes) is not supported)
Skipped C:\Program Files\Windows Sidebar\Gadgets\WeatherBug.Gadget\AwsClasses\Interface\Interfaces\Callback\vssver2.scc Not Supported/File skipped (backup of operating system files and folders ( those that have both system and hidden attributes) is not supported)
Skipped C:\Program Files\Windows Sidebar\Gadgets\WeatherBug.Gadget\AwsClasses\Interface\Interfaces\Full\vssver2.scc Not Supported/File skipped (backup of operating system files and folders ( those that have both system and hidden attributes) is not supported)
Skipped C:\Program Files\Windows Sidebar\Gadgets\WeatherBug.Gadget\AwsClasses\Interface\Interfaces\vssver2.scc Not Supported/File skipped (backup of operating system files and folders ( those that have both system and hidden attributes) is not supported)
Skipped C:\Program Files\Windows Sidebar\Gadgets\WeatherBug.Gadget\AwsClasses\Interface\vssver2.scc Not Supported/File skipped (backup of operating system files and folders ( those that have both system and hidden attributes) is not supported)
Skipped C:\Program Files\Windows Sidebar\Gadgets\WeatherBug.Gadget\AwsClasses\PlatformSpecific\Vista\vssver2.scc Not Supported/File skipped (backup of operating system files and folders ( those that have both system and hidden attributes) is not supported)
Skipped C:\Program Files\Windows Sidebar\Gadgets\WeatherBug.Gadget\AwsClasses\vssver2.scc Not Supported/File skipped (backup of operating system files and folders ( those that have both system and hidden attributes) is not supported)
Skipped C:\Program Files\Windows Sidebar\Gadgets\WeatherBug.Gadget\EN\vssver2.scc Not Supported/File skipped (backup of operating system files and folders ( those that have both system and hidden attributes) is not supported)
Skipped C:\Program Files\Windows Sidebar\Gadgets\WeatherBug.Gadget\FR\vssver2.scc Not Supported/File skipped (backup of operating system files and folders ( those that have both system and hidden attributes) is not supported)
Skipped C:\Program Files\Windows Sidebar\Gadgets\WeatherBug.Gadget\images\backgrounds\cams\vssver2.scc Not Supported/File skipped (backup of operating system files and folders ( those that have both system and hidden attributes) is not supported)
Skipped C:\Program Files\Windows Sidebar\Gadgets\WeatherBug.Gadget\images\backgrounds\current\day\vssver2.scc Not Supported/File skipped (backup of operating system files and folders ( those that have both system and hidden attributes) is not supported)
Skipped C:\Program Files\Windows Sidebar\Gadgets\WeatherBug.Gadget\images\backgrounds\current\night\vssver2.scc Not Supported/File skipped (backup of operating system files and folders ( those that have both system and hidden attributes) is not supported)
Skipped C:\Program Files\Windows Sidebar\Gadgets\WeatherBug.Gadget\images\backgrounds\forecast\vssver2.scc Not Supported/File skipped (backup of operating system files and folders ( those that have both system and hidden attributes) is not supported)
Skipped C:\Program Files\Windows Sidebar\Gadgets\WeatherBug.Gadget\images\backgrounds\mini\day\vssver2.scc Not Supported/File skipped (backup of operating system files and folders ( those that have both system and hidden attributes) is not supported)
Skipped C:\Program Files\Windows Sidebar\Gadgets\WeatherBug.Gadget\images\backgrounds\mini\night\vssver2.scc Not Supported/File skipped (backup of operating system files and folders ( those that have both system and hidden attributes) is not supported)
Skipped C:\Program Files\Windows Sidebar\Gadgets\WeatherBug.Gadget\images\backgrounds\more\vssver2.scc Not Supported/File skipped (backup of operating system files and folders ( those that have both system and hidden attributes) is not supported)
Skipped C:\Program Files\Windows Sidebar\Gadgets\WeatherBug.Gadget\images\backgrounds\other\vssver2.scc Not Supported/File skipped (backup of operating system files and folders ( those that have both system and hidden attributes) is not supported)
Skipped C:\Program Files\Windows Sidebar\Gadgets\WeatherBug.Gadget\images\backgrounds\radar\vssver2.scc Not Supported/File skipped (backup of operating system files and folders ( those that have both system and hidden attributes) is not supported)
Skipped C:\Program Files\Windows Sidebar\Gadgets\WeatherBug.Gadget\images\loader\vssver2.scc Not Supported/File skipped (backup of operating system files and folders ( those that have both system and hidden attributes) is not supported)
Skipped C:\Program Files\Windows Sidebar\Gadgets\WeatherBug.Gadget\images\navigation\left\vssver2.scc Not Supported/File skipped (backup of operating system files and folders ( those that have both system and hidden attributes) is not supported)
Skipped C:\Program Files\Windows Sidebar\Gadgets\WeatherBug.Gadget\images\navigation\right\vssver2.scc Not Supported/File skipped (backup of operating system files and folders ( those that have both system and hidden attributes) is not supported)
Skipped C:\Program Files\Windows Sidebar\Gadgets\WeatherBug.Gadget\images\navigation\vssver2.scc Not Supported/File skipped (backup of operating system files and folders ( those that have both system and hidden attributes) is not supported)
Skipped C:\Program Files\Windows Sidebar\Gadgets\WeatherBug.Gadget\images\other\alerts\vssver2.scc Not Supported/File skipped (backup of operating system files and folders ( those that have both system and hidden attributes) is not supported)
Skipped C:\Program Files\Windows Sidebar\Gadgets\WeatherBug.Gadget\images\other\collapse\vssver2.scc Not Supported/File skipped (backup of operating system files and folders ( those that have both system and hidden attributes) is not supported)
Skipped C:\Program Files\Windows Sidebar\Gadgets\WeatherBug.Gadget\images\other\expand\vssver2.scc Not Supported/File skipped (backup of operating system files and folders ( those that have both system and hidden attributes) is not supported)
Skipped C:\Program Files\Windows Sidebar\Gadgets\WeatherBug.Gadget\images\other\forecasticons\vssver2.scc Not Supported/File skipped (backup of operating system files and folders ( those that have both system and hidden attributes) is not supported)
Skipped C:\Program Files\Windows Sidebar\Gadgets\WeatherBug.Gadget\images\other\tabs\collapse (old)\vssver2.scc Not Supported/File skipped (backup of operating system files and folders ( those that have both system and hidden attributes) is not supported)
Skipped C:\Program Files\Windows Sidebar\Gadgets\WeatherBug.Gadget\images\other\tabs\expand (new)\vssver2.scc Not Supported/File skipped (backup of operating system files and folders ( those that have both system and hidden attributes) is not supported)
Skipped C:\Program Files\Windows Sidebar\Gadgets\WeatherBug.Gadget\images\other\tabs\live\vssver2.scc Not Supported/File skipped (backup of operating system files and folders ( those that have both system and hidden attributes) is not supported)
Skipped C:\Program Files\Windows Sidebar\Gadgets\WeatherBug.Gadget\images\other\vssver2.scc Not Supported/File skipped (backup of operating system files and folders ( those that have both system and hidden attributes) is not supported)
Skipped C:\Program Files\Windows Sidebar\Gadgets\WeatherBug.Gadget\images\small\vssver2.scc Not Supported/File skipped (backup of operating system files and folders ( those that have both system and hidden attributes) is not supported)
Skipped C:\Program Files\Windows Sidebar\Gadgets\WeatherBug.Gadget\images\update\vssver2.scc Not Supported/File skipped (backup of operating system files and folders ( those that have both system and hidden attributes) is not supported)
Skipped C:\Program Files\Windows Sidebar\Gadgets\WeatherBug.Gadget\images\vssver2.scc Not Supported/File skipped (backup of operating system files and folders ( those that have both system and hidden attributes) is not supported)
Skipped C:\Program Files\Windows Sidebar\Gadgets\WeatherBug.Gadget\JA\vssver2.scc Not Supported/File skipped (backup of operating system files and folders ( those that have both system and hidden attributes) is not supported)
Skipped C:\Program Files\Windows Sidebar\Gadgets\WeatherBug.Gadget\KO\vssver2.scc Not Supported/File skipped (backup of operating system files and folders ( those that have both system and hidden attributes) is not supported)
Skipped C:\Program Files\Windows Sidebar\Gadgets\WeatherBug.Gadget\ZH\vssver2.scc Not Supported/File skipped (backup of operating system files and folders ( those that have both system and hidden attributes) is not supported)
Skipped C:\Program Files\Windows Sidebar\Gadgets\WeatherBug.Gadget\ZH-sg\vssver2.scc Not Supported/File skipped (backup of operating system files and folders ( those that have both system and hidden attributes) is not supported)
ERROR >>> C:\Program Files (x86)\Microsoft SQL Server\MSSQL.1\MSSQL\Data\master.mdf Open or locked file skipped
ERROR >>> C:\Program Files (x86)\Microsoft SQL Server\MSSQL.1\MSSQL\Data\mastlog.ldf Open or locked file skipped
ERROR >>> C:\Program Files (x86)\Microsoft SQL Server\MSSQL.1\MSSQL\Data\model.mdf Open or locked file skipped
ERROR >>> C:\Program Files (x86)\Microsoft SQL Server\MSSQL.1\MSSQL\Data\modellog.ldf Open or locked file skipped
ERROR >>> C:\Program Files (x86)\Microsoft SQL Server\MSSQL.1\MSSQL\Data\msdbdata.mdf Open or locked file skipped
ERROR >>> C:\Program Files (x86)\Microsoft SQL Server\MSSQL.1\MSSQL\Data\msdblog.ldf Open or locked file skipped
ERROR >>> C:\Program Files (x86)\Microsoft SQL Server\MSSQL.1\MSSQL\Data\tempdb.mdf Open or locked file skipped
ERROR >>> C:\Program Files (x86)\Microsoft SQL Server\MSSQL.1\MSSQL\Data\templog.ldf Open or locked file skipped
Skipped C:\Program Files (x86)\Online Services\MSN90\Menu\Thumbs.db Not Supported/File skipped (backup of operating system files and folders ( those that have both system and hidden attributes) is not supported)
Skipped C:\Program Files (x86)\SMINST\BOOTDISK\boo.mgr Not Supported/File skipped (backup of operating system files and folders ( those that have both system and hidden attributes) is not supported)
Skipped C:\Program Files (x86)\SMINST\DVD Not Supported/File skipped (backup of operating system files and folders ( those that have both system and hidden attributes) is not supported)
Skipped C:\Program Files (x86)\SMINST\HPCD.sys Not Supported/File skipped (backup of operating system files and folders ( those that have both system and hidden attributes) is not supported)
Skipped C:\ProgramData\Application Data Not Supported/File skipped (backup of operating system files and folders ( those that have both system and hidden attributes) is not supported)
Skipped C:\ProgramData\Desktop Not Supported/File skipped (backup of operating system files and folders ( those that have both system and hidden attributes) is not supported)
Skipped C:\ProgramData\Documents Not Supported/File skipped (backup of operating system files and folders ( those that have both system and hidden attributes) is not supported)
Skipped C:\ProgramData\Favorites Not Supported/File skipped (backup of operating system files and folders ( those that have both system and hidden attributes) is not supported)
Skipped C:\ProgramData\Hewlett-Packard\HP Advisor\basefeeds\hq\93\ec-base\attach\media\bby\Thumbs.db Not Supported/File skipped (backup of operating system files and folders ( those that have both system and hidden attributes) is not supported)
Skipped C:\ProgramData\Hewlett-Packard\HP Advisor\basefeeds\hq\93\ec-base\attach\media\windows\Thumbs.db Not Supported/File skipped (backup of operating system files and folders ( those that have both system and hidden attributes) is not supported)
ERROR >>> C:\ProgramData\Kaspersky Lab\AVP8\Data\av71E2.tmp Open or locked file skipped
Skipped C:\ProgramData\Microsoft\Assistance\Client\1.0\en-US\Help_CValidator.H1D Not Supported/File skipped (backup of operating system files and folders ( those that have both system and hidden attributes) is not supported)
Skipped C:\ProgramData\Microsoft\Assistance\Client\1.0\en-US\Help_MKWD_AssetId.H1W Not Supported/File skipped (backup of operating system files and folders ( those that have both system and hidden attributes) is not supported)
Skipped C:\ProgramData\Microsoft\Assistance\Client\1.0\en-US\Help_MKWD_BestBet.H1W Not Supported/File skipped (backup of operating system files and folders ( those that have both system and hidden attributes) is not supported)
Skipped C:\ProgramData\Microsoft\Assistance\Client\1.0\en-US\Help_MKWD_LinkTerm.H1W Not Supported/File skipped (backup of operating system files and folders ( those that have both system and hidden attributes) is not supported)
Skipped C:\ProgramData\Microsoft\Assistance\Client\1.0\en-US\Help_MKWD_SubjectTerm.H1W Not Supported/File skipped (backup of operating system files and folders ( those that have both system and hidden attributes) is not supported)
Skipped C:\ProgramData\Microsoft\Assistance\Client\1.0\en-US\Help_MTOC_help.H1H Not Supported/File skipped (backup of operating system files and folders ( those that have both system and hidden attributes) is not supported)
Skipped C:\ProgramData\Microsoft\Assistance\Client\1.0\en-US\Help_MValidator.H1D Not Supported/File skipped (backup of operating system files and folders ( those that have both system and hidden attributes) is not supported)
Skipped C:\ProgramData\Microsoft\Assistance\Client\1.0\en-US\Help_MValidator.Lck Not Supported/File skipped (backup of operating system files and folders ( those that have both system and hidden attributes) is not supported)
Skipped C:\ProgramData\Microsoft\DRM\Server Not Supported/File skipped (backup of operating system files and folders ( those that have both system and hidden attributes) is not supported)
ERROR >>> C:\ProgramData\Microsoft\Search\Data\Applications\Windows\MSS.log Open or locked file skipped
ERROR >>> C:\ProgramData\Microsoft\Search\Data\Applications\Windows\MSStmp.log Open or locked file skipped
ERROR >>> C:\ProgramData\Microsoft\Search\Data\Applications\Windows\tmp.edb Open or locked file skipped
ERROR >>> C:\ProgramData\Microsoft\Search\Data\Applications\Windows\Windows.edb Open or locked file skipped
Skipped C:\ProgramData\Microsoft\Windows\DRM Not Supported/File skipped (backup of operating system files and folders ( those that have both system and hidden attributes) is not supported)
Skipped C:\ProgramData\Start Menu Not Supported/File skipped (backup of operating system files and folders ( those that have both system and hidden attributes) is not supported)
Skipped C:\ProgramData\Templates Not Supported/File skipped (backup of operating system files and folders ( those that have both system and hidden attributes) is not supported)
Skipped C:\Users\All Users Not Supported/File skipped (backup of operating system files and folders ( those that have both system and hidden attributes) is not supported)
Skipped C:\Users\Default\AppData\Local\Application Data Not Supported/File skipped (backup of operating system files and folders ( those that have both system and hidden attributes) is not supported)
Skipped C:\Users\Default\AppData\Local\History Not Supported/File skipped (backup of operating system files and folders ( those that have both system and hidden attributes) is not supported)
Skipped C:\Users\Default\AppData\Local\Microsoft\Windows\History Not Supported/File skipped (backup of operating system files and folders ( those that have both system and hidden attributes) is not supported)
Skipped C:\Users\Default\AppData\Local\Microsoft\Windows\Temporary Internet Files Not Supported/File skipped (backup of operating system files and folders ( those that have both system and hidden attributes) is not supported)
Skipped C:\Users\Default\AppData\Local\Temp Not Supported/Folder skipped ( backup of Windows System Directory and temporary Internet Files is not supported)
Skipped C:\Users\Default\AppData\Local\Temporary Internet Files Not Supported/File skipped (backup of operating system files and folders ( those that have both system and hidden attributes) is not supported)
Skipped C:\Users\Default\AppData\Roaming\Microsoft\Windows\Cookies Not Supported/File skipped (backup of operating system files and folders ( those that have both system and hidden attributes) is not supported)
Skipped C:\Users\Default\Application Data Not Supported/File skipped (backup of operating system files and folders ( those that have both system and hidden attributes) is not supported)
Skipped C:\Users\Default\Cookies Not Supported/File skipped (backup of operating system files and folders ( those that have both system and hidden attributes) is not supported)
Skipped C:\Users\Default\Documents\My Music Not Supported/File skipped (backup of operating system files and folders ( those that have both system and hidden attributes) is not supported)
Skipped C:\Users\Default\Documents\My Pictures Not Supported/File skipped (backup of operating system files and folders ( those that have both system and hidden attributes) is not supported)
Skipped C:\Users\Default\Documents\My Videos Not Supported/File skipped (backup of operating system files and folders ( those that have both system and hidden attributes) is not supported)
Skipped C:\Users\Default\Local Settings Not Supported/File skipped (backup of operating system files and folders ( those that have both system and hidden attributes) is not supported)
Skipped C:\Users\Default\My Documents Not Supported/File skipped (backup of operating system files and folders ( those that have both system and hidden attributes) is not supported)
Skipped C:\Users\Default\NetHood Not Supported/File skipped (backup of operating system files and folders ( those that have both system and hidden attributes) is not supported)
Skipped C:\Users\Default\NTUSER.DAT Not Supported/File skipped (backup of operating system files and folders ( those that have both system and hidden attributes) is not supported)
Skipped C:\Users\Default\NTUSER.DAT.LOG Not Supported/FIle skipped ( backup of operating system files is not supported)
Skipped C:\Users\Default\ntuser.dat.LOG1 Not Supported/FIle skipped ( backup of operating system files is not supported)
Skipped C:\Users\Default\ntuser.dat.LOG2 Not Supported/FIle skipped ( backup of operating system files is not supported)
Skipped C:\Users\Default\NTUSER.DAT{c328fef1-6a85-11db-9fbd-cf3689cba3de}.TM.blf Not Supported/File skipped (backup of operating system files and folders ( those that have both system and hidden attributes) is not supported)
Skipped C:\Users\Default\NTUSER.DAT{c328fef1-6a85-11db-9fbd-cf3689cba3de}.TMContainer00000000000000000001.regtrans-ms Not Supported/File skipped (backup of operating system files and folders ( those that have both system and hidden attributes) is not supported)
Skipped C:\Users\Default\NTUSER.DAT{c328fef1-6a85-11db-9fbd-cf3689cba3de}.TMContainer00000000000000000002.regtrans-ms Not Supported/File skipped (backup of operating system files and folders ( those that have both system and hidden attributes) is not supported)
Skipped C:\Users\Default\PrintHood Not Supported/File skipped (backup of operating system files and folders ( those that have both system and hidden attributes) is not supported)
Skipped C:\Users\Default\Recent Not Supported/File skipped (backup of operating system files and folders ( those that have both system and hidden attributes) is not supported)
Skipped C:\Users\Default\SendTo Not Supported/File skipped (backup of operating system files and folders ( those that have both system and hidden attributes) is not supported)
Skipped C:\Users\Default\Start Menu Not Supported/File skipped (backup of operating system files and folders ( those that have both system and hidden attributes) is not supported)
Skipped C:\Users\Default\Templates Not Supported/File skipped (backup of operating system files and folders ( those that have both system and hidden attributes) is not supported)
Skipped C:\Users\Default User Not Supported/File skipped (backup of operating system files and folders ( those that have both system and hidden attributes) is not supported)
Skipped C:\Users\Katherine\AppData\Local\Application Data Not Supported/File skipped (backup of operating system files and folders ( those that have both system and hidden attributes) is not supported)
Skipped C:\Users\Katherine\AppData\Local\History Not Supported/File skipped (backup of operating system files and folders ( those that have both system and hidden attributes) is not supported)
Skipped C:\Users\Katherine\AppData\Local\Microsoft\Assistance\Client\1.0\en-US\Help_CValidator.H1D Not Supported/File skipped (backup of operating system files and folders ( those that have both system and hidden attributes) is not supported)
Skipped C:\Users\Katherine\AppData\Local\Microsoft\Assistance\Client\1.0\en-US\Help_MKWD_AssetId.H1W Not Supported/File skipped (backup of operating system files and folders ( those that have both system and hidden attributes) is not supported)
Skipped C:\Users\Katherine\AppData\Local\Microsoft\Assistance\Client\1.0\en-US\Help_MKWD_BestBet.H1W Not Supported/File skipped (backup of operating system files and folders ( those that have both system and hidden attributes) is not supported)
Skipped C:\Users\Katherine\AppData\Local\Microsoft\Assistance\Client\1.0\en-US\Help_MKWD_LinkTerm.H1W Not Supported/File skipped (backup of operating system files and folders ( those that have both system and hidden attributes) is not supported)
Skipped C:\Users\Katherine\AppData\Local\Microsoft\Assistance\Client\1.0\en-US\Help_MKWD_SubjectTerm.H1W Not Supported/File skipped (backup of operating system files and folders ( those that have both system and hidden attributes) is not supported)
Skipped C:\Users\Katherine\AppData\Local\Microsoft\Assistance\Client\1.0\en-US\Help_MTOC_help.H1H Not Supported/File skipped (backup of operating system files and folders ( those that have both system and hidden attributes) is not supported)
Skipped C:\Users\Katherine\AppData\Local\Microsoft\Assistance\Client\1.0\en-US\Help_MValidator.H1D Not Supported/File skipped (backup of operating system files and folders ( those that have both system and hidden attributes) is not supported)
Skipped C:\Users\Katherine\AppData\Local\Microsoft\Assistance\Client\1.0\en-US\Help_MValidator.Lck Not Supported/File skipped (backup of operating system files and folders ( those that have both system and hidden attributes) is not supported)
Skipped C:\Users\Katherine\AppData\Local\Microsoft\Feeds Cache Not Supported/File skipped (backup of operating system files and folders ( those that have both system and hidden attributes) is not supported)
Skipped C:\Users\Katherine\AppData\Local\Microsoft\Internet Explorer\DOMStore Not Supported/File skipped (backup of operating system files and folders ( those that have both system and hidden attributes) is not supported)
ERROR >>> C:\Users\Katherine\AppData\Local\Microsoft\Internet Explorer\Recovery\Active\RecoveryStore.{D8059234-DBA8-11DE-8956-0026187B10B4}.dat Open or locked file skipped
ERROR >>> C:\Users\Katherine\AppData\Local\Microsoft\Internet Explorer\Recovery\Active\{4915C3E1-DBAA-11DE-8956-0026187B10B4}.dat Open or locked file skipped
ERROR >>> C:\Users\Katherine\AppData\Local\Microsoft\Internet Explorer\Recovery\Active\{A39FD0C0-DBAB-11DE-8956-0026187B10B4}.dat Open or locked file skipped
ERROR >>> C:\Users\Katherine\AppData\Local\Microsoft\Internet Explorer\Recovery\Active\{EC806901-DBA9-11DE-8956-0026187B10B4}.dat Open or locked file skipped
Skipped C:\Users\Katherine\AppData\Local\Microsoft\Windows\History Not Supported/File skipped (backup of operating system files and folders ( those that have both system and hidden attributes) is not supported)
Skipped C:\Users\Katherine\AppData\Local\Microsoft\Windows\Temporary Internet Files Not Supported/File skipped (backup of operating system files and folders ( those that have both system and hidden attributes) is not supported)
Skipped C:\Users\Katherine\AppData\Local\Microsoft\Windows\UsrClass.dat Not Supported/FIle skipped ( backup of operating system files is not supported)
Skipped C:\Users\Katherine\AppData\Local\Microsoft\Windows\UsrClass.dat.LOG1 Not Supported/FIle skipped ( backup of operating system files is not supported)
Skipped C:\Users\Katherine\AppData\Local\Microsoft\Windows\UsrClass.dat.LOG2 Not Supported/FIle skipped ( backup of operating system files is not supported)
Skipped C:\Users\Katherine\AppData\Local\Microsoft\Windows\UsrClass.dat{1a100a4d-bb64-11de-aeaf-0026187b10b4}.TM.blf Not Supported/File skipped (backup of operating system files and folders ( those that have both system and hidden attributes) is not supported)
Skipped C:\Users\Katherine\AppData\Local\Microsoft\Windows\UsrClass.dat{1a100a4d-bb64-11de-aeaf-0026187b10b4}.TMContainer00000000000000000001.regtrans-ms Not Supported/File skipped (backup of operating system files and folders ( those that have both system and hidden attributes) is not supported)
Skipped C:\Users\Katherine\AppData\Local\Microsoft\Windows\UsrClass.dat{1a100a4d-bb64-11de-aeaf-0026187b10b4}.TMContainer00000000000000000002.regtrans-ms Not Supported/File skipped (backup of operating system files and folders ( those that have both system and hidden attributes) is not supported)
Skipped C:\Users\Katherine\AppData\Local\Microsoft\Windows\UsrClass.dat{792c9a30-9990-11de-9ca9-0026187b10b4}.TM.blf Not Supported/File skipped (backup of operating system files and folders ( those that have both system and hidden attributes) is not supported)
Skipped C:\Users\Katherine\AppData\Local\Microsoft\Windows\UsrClass.dat{792c9a30-9990-11de-9ca9-0026187b10b4}.TMContainer00000000000000000001.regtrans-ms Not Supported/File skipped (backup of operating system files and folders ( those that have both system and hidden attributes) is not supported)
Skipped C:\Users\Katherine\AppData\Local\Microsoft\Windows\UsrClass.dat{792c9a30-9990-11de-9ca9-0026187b10b4}.TMContainer00000000000000000002.regtrans-ms Not Supported/File skipped (backup of operating system files and folders ( those that have both system and hidden attributes) is not supported)
Skipped C:\Users\Katherine\AppData\Local\Microsoft\Windows\UsrClass.dat{7fe39e4e-bb32-11de-ab6a-0026187b10b4}.TM.blf Not Supported/File skipped (backup of operating system files and folders ( those that have both system and hidden attributes) is not supported)
Skipped C:\Users\Katherine\AppData\Local\Microsoft\Windows\UsrClass.dat{7fe39e4e-bb32-11de-ab6a-0026187b10b4}.TMContainer00000000000000000001.regtrans-ms Not Supported/File skipped (backup of operating system files and folders ( those that have both system and hidden attributes) is not supported)
Skipped C:\Users\Katherine\AppData\Local\Microsoft\Windows\UsrClass.dat{7fe39e4e-bb32-11de-ab6a-0026187b10b4}.TMContainer00000000000000000002.regtrans-ms Not Supported/File skipped (backup of operating system files and folders ( those that have both system and hidden attributes) is not supported)
ERROR >>> C:\Users\Katherine\AppData\Local\Microsoft\Windows Defender\FileTracker\{28DFECD1-D7E0-4EAA-B390-373CC1B44BFC} Open or locked file skipped
Skipped C:\Users\Katherine\AppData\Local\Temp Not Supported/Folder skipped ( backup of Windows System Directory and temporary Internet Files is not supported)
Skipped C:\Users\Katherine\AppData\Local\Temporary Internet Files Not Supported/File skipped (backup of operating system files and folders ( those that have both system and hidden attributes) is not supported)
Skipped C:\Users\Katherine\AppData\Local\VirtualStore\Windows\ftpcache Not Supported/File skipped (backup of operating system files and folders ( those that have both system and hidden attributes) is not supported)
Skipped C:\Users\Katherine\AppData\LocalLow\Microsoft\Internet Explorer\DOMStore Not Supported/File skipped (backup of operating system files and folders ( those that have both system and hidden attributes) is not supported)
Skipped C:\Users\Katherine\AppData\Roaming\Microsoft\Internet Explorer\UserData Not Supported/File skipped (backup of operating system files and folders ( those that have both system and hidden attributes) is not supported)
Skipped C:\Users\Katherine\AppData\Roaming\Microsoft\Protect\CREDHIST Not Supported/File skipped (backup of operating system files and folders ( those that have both system and hidden attributes) is not supported)
Skipped C:\Users\Katherine\AppData\Roaming\Microsoft\Protect\S-1-5-21-3939495418-199653993-2255716305-1000\4a417d8a-88af-407d-bef0-db8689297f50 Not Supported/File skipped (backup of operating system files and folders ( those that have both system and hidden attributes) is not supported)
Skipped C:\Users\Katherine\AppData\Roaming\Microsoft\Protect\S-1-5-21-3939495418-199653993-2255716305-1000\Preferred Not Supported/File skipped (backup of operating system files and folders ( those that have both system and hidden attributes) is not supported)
Skipped C:\Users\Katherine\AppData\Roaming\Microsoft\Windows\Cookies Not Supported/File skipped (backup of operating system files and folders ( those that have both system and hidden attributes) is not supported)
Skipped C:\Users\Katherine\AppData\Roaming\Microsoft\Windows\IECompatCache\Low Not Supported/File skipped (backup of operating system files and folders ( those that have both system and hidden attributes) is not supported)
Skipped C:\Users\Katherine\AppData\Roaming\Microsoft\Windows\IETldCache Not Supported/File skipped (backup of operating system files and folders ( those that have both system and hidden attributes) is not supported)
Skipped C:\Users\Katherine\AppData\Roaming\Microsoft\Windows\PrivacIE Not Supported/File skipped (backup of operating system files and folders ( those that have both system and hidden attributes) is not supported)
Skipped C:\Users\Katherine\Application Data Not Supported/File skipped (backup of operating system files and folders ( those that have both system and hidden attributes) is not supported)
Skipped C:\Users\Katherine\Cookies Not Supported/File skipped (backup of operating system files and folders ( those that have both system and hidden attributes) is not supported)
Skipped C:\Users\Katherine\Documents\My Music Not Supported/File skipped (backup of operating system files and folders ( those that have both system and hidden attributes) is not supported)
Skipped C:\Users\Katherine\Documents\My Pictures Not Supported/File skipped (backup of operating system files and folders ( those that have both system and hidden attributes) is not supported)
Skipped C:\Users\Katherine\Documents\My Videos Not Supported/File skipped (backup of operating system files and folders ( those that have both system and hidden attributes) is not supported)
Skipped C:\Users\Katherine\Local Settings Not Supported/File skipped (backup of operating system files and folders ( those that have both system and hidden attributes) is not supported)
Skipped C:\Users\Katherine\My Documents Not Supported/File skipped (backup of operating system files and folders ( those that have both system and hidden attributes) is not supported)
Skipped C:\Users\Katherine\NetHood Not Supported/File skipped (backup of operating system files and folders ( those that have both system and hidden attributes) is not supported)
Skipped C:\Users\Katherine\ntuser.dat Not Supported/File skipped (backup of operating system files and folders ( those that have both system and hidden attributes) is not supported)
Skipped C:\Users\Katherine\ntuser.dat.LOG1 Not Supported/FIle skipped ( backup of operating system files is not supported)
Skipped C:\Users\Katherine\ntuser.dat.LOG2 Not Supported/FIle skipped ( backup of operating system files is not supported)
Skipped C:\Users\Katherine\ntuser.dat{25ea617f-bb62-11de-b07c-b37b94e49c91}.TM.blf Not Supported/File skipped (backup of operating system files and folders ( those that have both system and hidden attributes) is not supported)
Skipped C:\Users\Katherine\ntuser.dat{25ea617f-bb62-11de-b07c-b37b94e49c91}.TMContainer00000000000000000001.regtrans-ms Not Supported/File skipped (backup of operating system files and folders ( those that have both system and hidden attributes) is not supported)
Skipped C:\Users\Katherine\ntuser.dat{25ea617f-bb62-11de-b07c-b37b94e49c91}.TMContainer00000000000000000002.regtrans-ms Not Supported/File skipped (backup of operating system files and folders ( those that have both system and hidden attributes) is not supported)
Skipped C:\Users\Katherine\ntuser.dat{7fe39e4a-bb32-11de-ab6a-0026187b10b4}.TM.blf Not Supported/File skipped (backup of operating system files and folders ( those that have both system and hidden attributes) is not supported)
Skipped C:\Users\Katherine\ntuser.dat{7fe39e4a-bb32-11de-ab6a-0026187b10b4}.TMContainer00000000000000000001.regtrans-ms Not Supported/File skipped (backup of operating system files and folders ( those that have both system and hidden attributes) is not supported)
Skipped C:\Users\Katherine\ntuser.dat{7fe39e4a-bb32-11de-ab6a-0026187b10b4}.TMContainer00000000000000000002.regtrans-ms Not Supported/File skipped (backup of operating system files and folders ( those that have both system and hidden attributes) is not supported)
Skipped C:\Users\Katherine\NTUSER.DAT{c328fef1-6a85-11db-9fbd-cf3689cba3de}.TM.blf Not Supported/File skipped (backup of operating system files and folders ( those that have both system and hidden attributes) is not supported)
Skipped C:\Users\Katherine\NTUSER.DAT{c328fef1-6a85-11db-9fbd-cf3689cba3de}.TMContainer00000000000000000001.regtrans-ms Not Supported/File skipped (backup of operating system files and folders ( those that have both system and hidden attributes) is not supported)
Skipped C:\Users\Katherine\NTUSER.DAT{c328fef1-6a85-11db-9fbd-cf3689cba3de}.TMContainer00000000000000000002.regtrans-ms Not Supported/File skipped (backup of operating system files and folders ( those that have both system and hidden attributes) is not supported)
Skipped C:\Users\Katherine\ntuser.ini Not Supported/File skipped (backup of operating system files and folders ( those that have both system and hidden attributes) is not supported)
Skipped C:\Users\Katherine\PrintHood Not Supported/File skipped (backup of operating system files and folders ( those that have both system and hidden attributes) is not supported)
Skipped C:\Users\Katherine\Recent Not Supported/File skipped (backup of operating system files and folders ( those that have both system and hidden attributes) is not supported)
Skipped C:\Users\Katherine\SendTo Not Supported/File skipped (backup of operating system files and folders ( those that have both system and hidden attributes) is not supported)
Skipped C:\Users\Katherine\Start Menu Not Supported/File skipped (backup of operating system files and folders ( those that have both system and hidden attributes) is not supported)
Skipped C:\Users\Katherine\Templates Not Supported/File skipped (backup of operating system files and folders ( those that have both system and hidden attributes) is not supported)
ERROR >>> C:\Users\Public\Documents\Intuit\QuickBooks\Company Files\Stuhr Products.QBW
ERROR >>> C:\Users\Public\Documents\Intuit\QuickBooks\Company Files\Stuhr Products.QBW.TLG
Skipped C:\Users\Public\Documents\My Music Not Supported/File skipped (backup of operating system files and folders ( those that have both system and hidden attributes) is not supported)
Skipped C:\Users\Public\Documents\My Pictures Not Supported/File skipped (backup of operating system files and folders ( those that have both system and hidden attributes) is not supported)
Skipped C:\Users\Public\Documents\My Videos Not Supported/File skipped (backup of operating system files and folders ( those that have both system and hidden attributes) is not supported)
Skipped C:\Users\Public\Music\Sample Music\AlbumArtSmall.jpg Not Supported/File skipped (backup of operating system files and folders ( those that have both system and hidden attributes) is not supported)
Skipped C:\Users\Public\Music\Sample Music\AlbumArt_{208F236E-B511-4949-BDF9-3791602ED53A}_Large.jpg Not Supported/File skipped (backup of operating system files and folders ( those that have both system and hidden attributes) is not supported)
Skipped C:\Users\Public\Music\Sample Music\AlbumArt_{208F236E-B511-4949-BDF9-3791602ED53A}_Small.jpg Not Supported/File skipped (backup of operating system files and folders ( those that have both system and hidden attributes) is not supported)
Skipped C:\Users\Public\Music\Sample Music\AlbumArt_{2BEDE989-0477-48C8-8E85-D5FC97494EC0}_Large.jpg Not Supported/File skipped (backup of operating system files and folders ( those that have both system and hidden attributes) is not supported)
Skipped C:\Users\Public\Music\Sample Music\AlbumArt_{2BEDE989-0477-48C8-8E85-D5FC97494EC0}_Small.jpg Not Supported/File skipped (backup of operating system files and folders ( those that have both system and hidden attributes) is not supported)
Skipped C:\Users\Public\Music\Sample Music\AlbumArt_{81244B04-70BE-47F1-9A5E-2026093D598F}_Large.jpg Not Supported/File skipped (backup of operating system files and folders ( those that have both system and hidden attributes) is not supported)
Skipped C:\Users\Public\Music\Sample Music\AlbumArt_{81244B04-70BE-47F1-9A5E-2026093D598F}_Small.jpg Not Supported/File skipped (backup of operating system files and folders ( those that have both system and hidden attributes) is not supported)
Skipped C:\Users\Public\Music\Sample Music\AlbumArt_{CA6465E3-92B8-4969-B053-E091250B3E3E}_Large.jpg Not Supported/File skipped (backup of operating system files and folders ( those that have both system and hidden attributes) is not supported)
Skipped C:\Users\Public\Music\Sample Music\AlbumArt_{CA6465E3-92B8-4969-B053-E091250B3E3E}_Small.jpg Not Supported/File skipped (backup of operating system files and folders ( those that have both system and hidden attributes) is not supported)
Skipped C:\Users\Public\Music\Sample Music\AlbumArt_{D4213C57-0F32-4AED-82E0-A6560E1EA35F}_Large.jpg Not Supported/File skipped (backup of operating system files and folders ( those that have both system and hidden attributes) is not supported)
Skipped C:\Users\Public\Music\Sample Music\AlbumArt_{D4213C57-0F32-4AED-82E0-A6560E1EA35F}_Small.jpg Not Supported/File skipped (backup of operating system files and folders ( those that have both system and hidden attributes) is not supported)
Skipped C:\Users\Public\Music\Sample Music\AlbumArt_{DAAE5A7A-D07D-4C7C-AE7B-E926C737721B}_Large.jpg Not Supported/File skipped (backup of operating system files and folders ( those that have both system and hidden attributes) is not supported)
Skipped C:\Users\Public\Music\Sample Music\AlbumArt_{DAAE5A7A-D07D-4C7C-AE7B-E926C737721B}_Small.jpg Not Supported/File skipped (backup of operating system files and folders ( those that have both system and hidden attributes) is not supported)
Skipped C:\Users\Public\Music\Sample Music\AlbumArt_{F87D14E5-4DEB-4169-B9EA-D067EBCD4297}_Large.jpg Not Supported/File skipped (backup of operating system files and folders ( those that have both system and hidden attributes) is not supported)
Skipped C:\Users\Public\Music\Sample Music\AlbumArt_{F87D14E5-4DEB-4169-B9EA-D067EBCD4297}_Small.jpg Not Supported/File skipped (backup of operating system files and folders ( those that have both system and hidden attributes) is not supported)
Skipped C:\Users\Public\Music\Sample Music\Folder.jpg Not Supported/File skipped (backup of operating system files and folders ( those that have both system and hidden attributes) is not supported)
Skipped C:\Users\Public\Recorded TV\Sample Media\Apollo 13.jpg Not Supported/File skipped (backup of operating system files and folders ( those that have both system and hidden attributes) is not supported)
Skipped C:\Users\Public\Recorded TV\Sample Media\Vertigo.jpg Not Supported/File skipped (backup of operating system files and folders ( those that have both system and hidden attributes) is not supported)

Copied 354 files, 49032808 bytes. Total files protected: 75108. Unable to backup 20 file(s)

Backup completed Friday, November 27, 2009 10:00:55 PM
Expert:  sqr_root replied 5 years ago.

Hi.

Good news. - your backups are completing successfully.

There are two issues being seen in this log file.

1. On lines where you see (backup of operating system files and folders ( those that have both system and hidden attributes) is not supported) this is nothing to worry about. You can adjust the backup settings of FreeAgent to have it stop trying to back up these files (and stop showing the red icon) if you'd like.

Here is the link that explains how to do this:

http://seagate.custkb.com/seagate/crm/selfservice/search.jsp?DocId=209671&NewLang=en&Hilite=red

There are some files that show as not being backed up because they were open or in use by some other application.

The easiest way around this is to make sure that you close all other applications before the backup runs.

sqr_root, Information Technology Manager
Category: Computer
Satisfied Customers: 83
Experience: 20+ years experience.
Customer: replied 5 years ago.
Thank you, XXXXX XXXXX give this a try.
Customer: replied 5 years ago.
Thank you so much..I now have a green icon and my backup was a success. You were very patient with me and I appreciate your helping me on this matter. Now you can go holiday shopping and not worry about me. Thank again!

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