How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Bryan Your Own Question
Bryan
Bryan, Computer Support Specialist
Category: Computer
Satisfied Customers: 11670
Experience:  8+ years of professional support for tech-related issues, including computers, email and software.
12615041
Type Your Computer Question Here...
Bryan is online now
A new question is answered every 9 seconds

my laptop will not accept my password so i can log on. what

Resolved Question:

my laptop will not accept my password XXXXX i can log on. what can i do, or where can i take it to get it fixed
Submitted: 7 years ago.
Category: Computer
Expert:  Bryan replied 7 years ago.
Hi,

Are you referring to your Windows user account's password, or the BIOS password XXXXX which comes up just at bootup?

Regards
Customer: replied 7 years ago.

bios password XXXXX soon s i turn the computer on the i am suppose to inter my password XXXXX it won't take it anymore

 

Expert:  Bryan replied 7 years ago.
Okay ...what's the make and model of your laptop?

Regards
Customer: replied 7 years ago.

toshiba A26-S2792

 

Expert:  Bryan replied 7 years ago.
Okay ...for your Toshiba laptop, you may use a program, KeyDisk, which will create a bootable disc for resetting the BIOS password XXXXX the same. You may download it using the following link:
http://tinyurl.com/2udlke

If it doesn't work, you will have to take the laptop to an authorized Toshiba service center so that their technicians can carry out a hard reset of BIOS password, without causing further complications. In order to locate a Toshiba Service center in your location, please check out the following link:
http://www.csd.toshiba.com/cgi-bin/tais/support/jsp/gaspLocator.jsp?subs=tais

Regards
Bryan and 11 other Computer Specialists are ready to help you
Customer: replied 7 years ago.

B.Rath the keydisk didnot work now what

 

Expert:  Bryan replied 7 years ago.
In that case, as I had stated, you will have to take the laptop to an authorized Toshiba service center so that their technicians can carry out a hard reset of the BIOS password, without causing further complications. In order to locate a Toshiba Service center in your location, please check out the following link:
http://www.csd.toshiba.com/cgi-bin/tais/support/jsp/gaspLocator.jsp?subs=tais

Regards
Customer: replied 7 years ago.

i do not know what else to give you. then have you processed my payment yet