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My dell media experience does not work anymore. Was ther a

 

Customer Question

My dell media experience does not work anymore. Was ther a time limit to upgrade, or do I have to purchase the dvd player on dell media experiance for further use? I tried to reinstall from the disc that came with the computer but that does not help. What is the anser? I cannot play a dvd on my computer.

 



Already Tried:
re-enter the media experience from disc that came with computer. Media experience just stop playing dvd.

Submitted: 1235 days and 15 hours ago.
Category: Computer
Value: $18
Status: CLOSED
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Expert:  Anthony Brewster replied 1235 days and 15 hours ago.

Hello, are you running XP, Vista, or Windows 7?

Customer replied 1235 days and 15 hours ago.

windows xp home addition

Picture
Expert:  Anthony Brewster replied 1235 days and 15 hours ago.

Thanks. So if I understand you correctly, you can NOT play any DVD what-so-ever using the DVD/CD-ROM that came with your unit right?

 

Can you play CDS?

Customer replied 1235 days and 15 hours ago.

Did not try today,

Accepted Answer

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Expert:  Anthony Brewster replied 1235 days and 15 hours ago.

Thanks. Try this Microsoft Fix It Tool first.

 

 

http://support.microsoft.com/gp/cd_dvd_drive_problems

 

 

After you run this and it does its thing, try to use your dvd player again. Also try opening it with Windows Media Player if you can as well.

 

 

BEST OF LUCK!
GOD BLESS!

 

:)

Expert TypeConsultant
Category: Computer
Pos. Feedback: 96.8 %
Accepts: 4757
Answered: 11/25/2009

Experience: MICROSOFT PC SAFETY, WINDOWS LIVE ONECARE, WINDOWS GENUINE, & I.T. SPECIALIST

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Customer replied 1235 days and 14 hours ago.

Seems to be working fine now. Thanks

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Expert:  Anthony Brewster replied 1235 days and 14 hours ago.

Your Welcome!


:)

 
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