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Ask J. Mar Your Own Question

J. Mar
J. Mar, IT Specialist
Category: Computer
Satisfied Customers: 375
Experience:  Over 10 yrs of experience in Programming, Networking, Project Management, Architecture, and DBA
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my cursor keeps freezing up.

Resolved Question:

my cursor keeps freezing up.
Submitted: 6 years ago.
Category: Computer
Expert:  J. Mar replied 6 years ago.

HiCustomer Thank you for asking your question on JustAnswer.


Make sure batteries are charged first. If they are Try this.........


1- Right click "My Computer" >>> then "Properties".

2- Select "Hardware" TAB

3- Click on Device Manager (New the Device Manager Window will come up)

4- Look for the keyboard and Mouse...they both have a ( + ) on the left.

5- Click on the Keyboard (+ box), if necessary. (In there you will find the Keyboard drivers)

6- Right click the drivers and select "Uninstall". Do the same with the Mouse folder, and shut off computer

7- Re-connect only the USB plug from the mouse and keyboard... do not use the PS2 port

8- Start you computer


Everything should work.

Edited by J. Mar on 11/25/2009 at 5:15 PM EST
Customer: replied 6 years ago.



It is still freezing up after I did what you suggested. This is happening when I am on the internet if that makes any difference,

Expert:  J. Mar replied 6 years ago.



-Did you re-start the computer or turn it off and then on?

Thank you again for trusting us with your problem. Please reply as soon as possible so that we can finish answering your question.

Customer: replied 6 years ago.
I turned it off and then on. When it came back on it notififed me that drivers had been installed and I had to restart which I did
Expert:  J. Mar replied 6 years ago.



Ok, then it seems we mak have some malware at play or your mouse is faulty.


Let's try this....


Try downloading and running the malware software (Free Version) you can get from here == > Download


Clean any found items


Try using your cursor again.


If that does not work, it may simply be that someting is wong with your mouse. You can then test my adding a different mouse to your computer and see if you obtain the same results.


Do the malware scan first, just so we can eliminate it.




Edited by J. Mar on 11/25/2009 at 6:51 PM EST
J. Mar and 4 other Computer Specialists are ready to help you
Expert:  J. Mar replied 6 years ago.

Supplemental to my previous answer a few minutes ago:


Removing temporary internet files using Disk cleanup may help too.

Removing unwanted (you do not use) folders, files, shortcuts, software, games, programs, icons, images, videos, downloads and all you can find on your computer that is useless. However delete only things you that you know they are safe to be removed.

That may not only fix the cursor that hangs but also improve your computer performance. Cleaning your computer, maintaining it in good shape will ensure it never crashes and works at its best.

Edited by J. Mar on 11/25/2009 at 7:01 PM EST