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Scott L
Scott L, Computer Support Specialist
Category: Computer
Satisfied Customers: 260
Experience:  20+ years experience with PC hardware and software. Currently own and operate PC Service.
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I am having trouble getting Lexmark Productivity Studio 3600-4600

Customer Question

I am having trouble getting Lexmark Productivity Studio 3600-4600 to run with Windows 7. I keep getting the message "Microsoft .NET Framework Version 2.0 is required." I have tried to download that. I also get a message saying that Framework 2.0 is part of the operating system already. But I still cannot get Productivity Studio to run.

What should I do?
Submitted: 4 years ago.
Category: Computer
Expert:  Scott L replied 4 years ago.
Thank you for coming to Just Answer for your support question.

I will be happy to assist you.



Try to right click on the icon that you load the Lexmark Productivity Studio and select Troubleshoot Compatibility


Then when prompted select Try recommended settings


This will try to load the program in Windows XP (Service Pack 2) compatibility mode


Click the Start the program button and see if the program loads


If the program does load correctly then click next in the Program Compatibility window


Select Yes, save these settings for this program


If the program does not load then click Cancel in the Program Compatibility window.


If this does not work please reply for further troubleshooting.



















Customer: replied 4 years ago.
I did all of that, and I got a message saying "incompatible program."
Expert:  Scott L replied 4 years ago.
Ok we are going to need to uninstall the Lexmark software from your computer and reinstall it.


First please tell me the exact model number of your printer and I will provide you a link for new drivers.


Then do the following


Click Start


Click Control Panel


Click Uninstall a Program


Remove all Lexmark Software


Return to Control Panel


Open Devices and Printers


If the printer is listed here Right Click on it and Select Remove Device


Disconnect the printer from the computer


Download, Install and Run CCleaner: http://www.ccleaner.com/download/downloading


Restart your computer






























Edited by Scott L on 11/24/2009 at 5:39 PM EST
Customer: replied 4 years ago.
My printer is the Lexmark 4650
Expert:  Scott L replied 4 years ago.
Here is the Windows 7 driver for your printer http://support.lexmark.com/index?page=downloadFile&actp=CONTENT&productCode=LEXMARK_X4650&id=DR19203&segment=DOWNLOAD&userlocale=EN_US&locale=en


If the download doesn't start automatically click on the link that says cj4600Win7en32.exe


The file is 81mb in size and many take a little while for you to download.


Download and run the installation. Do not plug in your printer until asked by the installation program.


Once completed you should no longer have an issue.


However if the issue persist please let me know for further troubleshooting.











Edited by Scott L on 11/24/2009 at 6:10 PM EST
Scott L, Computer Support Specialist
Category: Computer
Satisfied Customers: 260
Experience: 20+ years experience with PC hardware and software. Currently own and operate PC Service.
Scott L and 9 other Computer Specialists are ready to help you
Customer: replied 4 years ago.
Does the fact that I'm running it wireless have any impact on the problem? I don't have a cable connected to it.
Expert:  Scott L replied 4 years ago.
No just skip the disconnect of the printer step.


The software install should do the wireless install.


If you run into any problems with the installation let me know and I will help you through it.





Edited by Scott L on 11/24/2009 at 6:14 PM EST
Customer: replied 4 years ago.
Thanks. I have to leave the computer for a while. I will follow these steps when I get back.
Expert:  Scott L replied 4 years ago.
ok no problem, again if you require further assistance let me know so we can get everything working properly for you.
Customer: replied 4 years ago.

I removed all the Lexmark and tried to download the ccleaner.

 

I got this message:

 

Installer integrity check has failed. Common causes include incomplete download and damaged media. Contact the installer's author to obtain a new copy.

 

More information at: http://nsis.sf.net/NSIS_Error

Expert:  Scott L replied 4 years ago.
Try downloading it from this location: http://www.filehippo.com/download_ccleaner/

Edited by Scott L on 11/24/2009 at 4:58 PM
Customer: replied 4 years ago.

The filehippo download was OK. But I still get the message "Microsoft .NET Framework Version 2.0 is required to continue. The software is available for free download at http://www.microsoft.com/downloads/"

 

The printer was printing but it wouldn't perform other functions, like scanning.

 

Three months ago I had a laptop connected to this printer, and it worked just fine. The laptop ran on Vista. My currect computer is Windows 7.

Customer: replied 4 years ago.
This problem is driving me nuts. I really need the scanning function to work. I have a job interview on Monday and I need some documents scanned for it. I have to leave for a while, but I will be back. Can you help me?
Expert:  Scott L replied 4 years ago.
Yes I will continue to assist in getting things working properly for you. Please let me know when you are available again.






Edited by Scott L on 11/25/2009 at 2:55 PM EST
Customer: replied 4 years ago.
I am able to spend some time on this now. Are you available?
Expert:  Scott L replied 4 years ago.
yes i am here
Customer: replied 4 years ago.

What can we try next? I can't seem to get past the "Microsoft .NET Framework Version 2.0 is required" message.
Expert:  Scott L replied 4 years ago.
Ok, just to refresh


at this point you have uninstalled the software and ran CCleaner


and reinstalled the new software for Windows 7


still the .NET Framework error keeps coming up


Is this all correct?


Also is the error coming up only when you try to open the Productivity Studio?









Customer: replied 4 years ago.

Yes, I have uninstalled the Lexmark software, I have run CCleaner, and have tried the Windows 7 drivers. When I try to access the Lexmark Productivity Studio, I get this message:

 

Program name: app4r.exe

 

Publisher: unknown

 

File origin: hard drive on this computer

 

When I select "yes," I go right back to "Microsoft .NET Framework Version 2.0 is required."

Expert:  Scott L replied 4 years ago.
There are a couple of other things we can try to resolve the issue.

I have also found a work around that can be done to allow you to use your scan function so if we can't get the Productivity Studio to work we can still get you scanning :)


If you navigate to the following folder in your computer C:\Users\{your username}\AppData\Local\Lexmark Productivity Studio


You should find a file there called LXDDPDS.XML, Delete this file then try to run the Productivity Studio.


You will need to show hidden folders in order to see the AppData folder.


To do this Open Computer, Click on organize, Select Folder and Search Options, Goto VIEW tab, Click the circle next to SHOW HIDDEN FILES AND FOLDERS, Click APPLY, Click OK


Also if you do not find the file in that location also check: C:\Users\{your username}\AppData\Roaming\Lexmark Productivity Studio














Customer: replied 4 years ago.
I must be doing something wrong. When I uninstall all the Lexmark software, I no longer have the productivity studio and the icon goes away. When I click on the Windows 7 drivers, it takes me through a Lexmark installation, but I don't end up with productivity studio. Where am I going wrong?
Expert:  Scott L replied 4 years ago.
With the Windows 7 Drivers you may be getting Lexmark Imaging Studio which is similar to the Productivity Studio. If you do not see an icon on the desktop for it you should be able to locate it through Start menu, All Program, {Lexmark Printer Folder}.
Customer: replied 4 years ago.
I'm giving up for the day. I will try it again, step by step tomorrow. This whole set-up worked just fine on a Lenovo laptop running Vista. Then the laptop broke down and is in the shop. I went to the desktop to have an alternative. But the Windows 7 is throwing me a curve.
Expert:  Scott L replied 4 years ago.
Ok that is fine. Do you know if your version of Windows 7 is 32bit or 64bit?
Customer: replied 4 years ago.
64 bit
Expert:  Scott L replied 4 years ago.
That may be something causing a problem then. Try this driver when you next attempt: http://support.lexmark.com/index?page=content&productCode=LEXMARK_X4650&actp=PRODUCT&id=DR19227&segment=DOWNLOAD&userlocale=EN_US&locale=en


The other was a 32bit driver, this link is for the 64bit driver for Windows 7.

Customer: replied 4 years ago.

THAT WAS THE ANSWER !

 

I have successfully scanned and saved a document, and have every reason to expect that I can continue to do so.

 

Thank you for your help. How can I pay you more than the original $30? How do I leave feedback?

Expert:  Scott L replied 4 years ago.
That is fantastic I am so glad to hear it!!


You can add a bonus by using the "bonus" button on your question page.


Here is a help page for Feedback: http://www.justanswer.com/help.aspx?KB=131




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