Hi PC Mechanic,

24 hours after your help, I'm not sure whether virus problem is solved yet or not.

Regards XXXXX XXXXX System Restore on C Drive, I found a box checked stating "system restore turned off on all drives." So System Restore was already turned off on C drive.

I ran AVG which detected JS/Redir virus.

Then downloaded/ran malware scanner which found virus ("C:\Documents and Settings\HP_Owner\Local Settings\Temp\d.exe (Trojan.Dropper) -> Quarantined and deleted successfully"). System restarted, then turned off for night.

Turning on in morning., ran AVG full scan - no virus detected

System ran a scheduled AVG full scan at 5pm - found JS/Redir virus ("C:\Documents and Settings\HP_Owner\Local Settings\Application Data\{C93C3468-7FFC-4ED3-80CE-374722FD8A2A}\chrome\content\overlay.xul";"Virus found JS/Redir";"Moved to Virus Vault")

Ran malware scanner immediately afterwards - no virus detected.

????

Results :

Installed Trojan Remover this morning and ran it(with AVG program disabled). Result: "No active malicious files were found and no changes were made."

At 5pm AVG program ran scheduled daily full scan : virus found "C:\Documents and Settings\HP_Owner\Local Settings\Application Data\{B675BC47-7B82-4794-BC57-377089FB14ED}\chrome\content\overlay.xul";"Virus found JS/Redir";"Moved to Virus Vault"

Then ran Trojan Remover again : "No active malicious files were found and no changes were made."

Then ran Anti-Malware scanner: "No malicious items detected."


I will pay extra after this reply because I appreciate you are doing this for a fee.

Attached is ComboFixLog

________________________________________________________

I have the ComboFix log ready but the text is too long to paste in this box. I need a way of attaching a file - customer service has not answered my query how to do so.

Earlier I posted a bonus but I can't tell whether this has gone to the right place.

My 5pm AVG full scan (still running) indicates virus is still there.

System Restore was turned on when I just checked it (was not when I previously checked). I have now checked the box which turns off System Restore on all drives (TELL ME IF THIS IS NOT RIGHT).

System model general info:

Hewlett-Packard Pavilion AMD athlon(tm)XP3200+ , 2.20 GHz, 448MB of RAM

(hp pavilion a720n)

Microsoft Windows XP Home Edition 2002 Service Pack 3

Please clarify -when you say all those antivirus tools again, do you mean all four you have so far specified or just the last two ? So far have used anti-malware, trojan remover,smitfraudfix and combofix. And all in safe mode?

I ran the four tools again in the same order under the conditions which you specified.

Here is the combofix report: ComboFixLog2

The last two scheduled AVG full scans have been clean, so it looks very hopeful. I guess if those scans continue to be clean then the virus has been removed. May I de-install any of the software used?

The cleaning process seems to have had one adverse result in that DVDs and CDs are no longer autmatically detected and I no longer have a pop up box offering a choice of programs to play the disks. The dvd and CD drives do work and appear on the Device Manager menu but I have to go directly to the media files and open them in order to play a disk. If I can't work out how to put this right I will probably be back to this website to post a second question.

In the meantime I thank you very much for your time and advice and wish you a Happy Thanksgiving (if you are in the USA that is!)

Yes, they are both detected when I go to the device managers tab and there are no error codes when I check the device status. I can play disks but only if I open the files directly, computer does not automatically detect them anymore.