How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Ansh P. Your Own Question
Ansh P.
Ansh P., Computer Systems Analyst
Category: Computer
Satisfied Customers: 8148
Experience:  Professional computer engineer working as systems developer with top multinational company.
14055801
Type Your Computer Question Here...
Ansh P. is online now
A new question is answered every 9 seconds

wher can i take my HP laptop to get it fixed it keeps reb

Customer Question

wher can i take my HP laptop to get it fixed? it keeps rebooting.
Submitted: 7 years ago.
Category: Computer
Expert:  Ansh P. replied 7 years ago.

Hello,

 

Since when this is happening?

Customer: replied 7 years ago.

the accept button is not working.

 

Expert:  Ansh P. replied 7 years ago.

You will get the accept button enabled after you get the answer.

 

So please answer my questions,

 

since when this is happening?

 

while restarting press and tap F8 key, does it brings the advanced menu to the screen, if yes, choose safe mode.

Customer: replied 7 years ago.
This started about 3 months ago. i just don't use that laptop. ok, im trying safe mode.
Expert:  Ansh P. replied 7 years ago.
Ya try the safe mode and tell me if you can.
Customer: replied 7 years ago.
it says to select the operating system to start: which is windows xp. When i tried this it started rebooting again. at the bottom of the screen : for troubleshooting and advanced startup options, press f8.
Expert:  Ansh P. replied 7 years ago.
Reboot the system again and tap F8 while its starting, it will bring the "advanced menu options", please try it again.
Customer: replied 7 years ago.
ok. i'm at Advanced Options Menu
Expert:  Ansh P. replied 7 years ago.
choose last known configuration, see if you can log into windows normally.
Customer: replied 7 years ago.
i tried last known good configuration. it started rebooting again.
Expert:  Ansh P. replied 7 years ago.

Ok restart again with F8 tapping.

 

When advanced menu appears, choose safe mode, reply here for further instructions.

Customer: replied 7 years ago.
ok
Expert:  Ansh P. replied 7 years ago.
Can you log in, in safe mode?
Customer: replied 7 years ago.
no, it shut down. i tried again but the same thing happened.
Expert:  Ansh P. replied 7 years ago.

We need to repair the operating system.

 

Do you have the installation disc?

Customer: replied 7 years ago.
yes
Expert:  Ansh P. replied 7 years ago.

Very nice. Insert the disc in CDROM, reboot the pc and follow the instruction in this link to repair the system, it will resolve the issue: http://michaelstevenstech.com/XPrepairinstall.htm#RI

 

Let me know how it goes.