How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask lifesaver Your Own Question

lifesaver
lifesaver, Computer Software Engineer
Category: Computer
Satisfied Customers: 5962
Experience:  Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.
16528259
Type Your Computer Question Here...
lifesaver is online now
A new question is answered every 9 seconds

norton 360 has detected inoperable hardware device the non-Plus

Customer Question

norton 360 has detected inoperable hardware device the non-Plus and Play Drivers
Submitted: 7 years ago.
Category: Computer
Expert:  lifesaver replied 7 years ago.
HiCustomer

Thank you for asking your question on JustAnswer.

CLick start,type device manager and press enter.

Click the View menu, and then click Show hidden devices.

 

Double-click Non-Plug and Play Drivers

 

Do you find any yellow exclamation mark?

Customer: replied 7 years ago.

Null: this device is not present,is not working properly,or does not have all its drivers installed.(code 24)

Expert:  lifesaver replied 7 years ago.
Did you follow the steps i mentioned earlier to check in device manager?

There are several non plug and play drivers.

Check or the exact driver that is causing the problem.
Customer: replied 7 years ago.

C:\windows\system32\drivers\null.sys

file version: 6.1.7600.16385 (win7_rtm.090713-1255)

Null

Expert:  lifesaver replied 7 years ago.
Hi,

I checked over the internet and many people found this null.sys to be a spyware.

Download this free scanner called Malwarebytes' Anti-Malware from Here

Double click on mbam-setup.exe to install it.

Update it and Run a systems can.

LEt me know what infections it finds.

 

lifesaver and 7 other Computer Specialists are ready to help you
Customer: replied 7 years ago.
1 files easy registry cleaner delete
Customer: replied 7 years ago.
I delete null fies and working
Expert:  lifesaver replied 7 years ago.
Great.
Glad to know the results.
Customer: replied 7 years ago.
its working but I will run up date ,I waited to see if the computer found missing files it did not

Related Computer Questions