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norton 360 has detected inoperable hardware device the non-Plus

 
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  • Answered by:lifesaver
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Customer Question

norton 360 has detected inoperable hardware device the non-Plus and Play Drivers

 

Optional Information:
Computer OS: Windows 7
Browser: Other

Submitted: 1243 days and 16 hours ago.
Category: Computer
Value: $18
Status: CLOSED
Picture
Expert:  lifesaver replied 1243 days and 15 hours ago.

HiCustomer

Thank you for asking your question on JustAnswer.

CLick start,type device manager and press enter.

Click the View menu, and then click Show hidden devices.

 

Double-click Non-Plug and Play Drivers

 

Do you find any yellow exclamation mark?

Customer replied 1243 days and 15 hours ago.

Null: this device is not present,is not working properly,or does not have all its drivers installed.(code 24)

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Expert:  lifesaver replied 1243 days and 15 hours ago.

Did you follow the steps i mentioned earlier to check in device manager?

There are several non plug and play drivers.

Check or the exact driver that is causing the problem.

Customer replied 1243 days and 15 hours ago.

C:\windows\system32\drivers\null.sys

file version: 6.1.7600.16385 (win7_rtm.090713-1255)

Null

Accepted Answer

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Expert:  lifesaver replied 1243 days and 15 hours ago.

Hi,

I checked over the internet and many people found this null.sys to be a spyware.

Download this free scanner called Malwarebytes' Anti-Malware from Here

Double click on mbam-setup.exe to install it.

Update it and Run a systems can.

LEt me know what infections it finds.

 

Expert TypeComputer Software Engineer
Category: Computer
Pos. Feedback: 93.9 %
Accepts: 4282
Answered: 11/13/2009

Experience: Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.

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Customer replied 1243 days and 14 hours ago.

1 files easy registry cleaner delete

Customer replied 1243 days and 14 hours ago.

I delete null fies and working

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Expert:  lifesaver replied 1243 days and 14 hours ago.

Great.
Glad to know the results.

Customer replied 1243 days and 8 hours ago.

its working but I will run up date ,I waited to see if the computer found missing files it did not

 
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