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Jerry Hannell
Jerry Hannell, Computer Support Specialist
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I have an e-mail account with quest (q.com) but I cant access

Customer Question

I have an e-mail account with quest (q.com) but I can't access it anymore because Windows Live keeps coming up and asking me to sign up there. I don't want to do that so how can I access my q.com account using my same log in information?
Submitted: 5 years ago.
Category: Computer
Expert:  Jerry Hannell replied 5 years ago.

hello sir,

don't worry, windows live does not want you to signup for a new account.

 

you already have a q.com account. only difference is that q.com now uses the windows live user interface.

 

what you need to do is to open this page:

http://www.hotmail.com/

 

and then enter your full q.com address into the "windows live id" section.

and then please enter your password. and press enter

 

it will load your mailbox.

 

again, when you want to access your emails, enter hotmail.com site.

 


i hope that helps,

if you need to ask questions, or if this does not help for any reason, just hit "reply" and i will be happy to assist your further

Regards

 

 

Customer: replied 5 years ago.
I tried what you said but I think I really messed myself up. When I was messing with Windows Live I was trying to follow what they wanted me to do but I believe I ended up changing my e-mail account and now it is e-mail address with hotmail.com on the end. Is there any way I can get my old e-mail address back or have I really cancelled out my previous e-mail with q.com?

Thank you.

Expert:  Jerry Hannell replied 5 years ago.

hi sir,

what is your q.com email address?

(please type AT instead of @ when typing your email address)

Customer: replied 5 years ago.
my e-mail address was ksweeksatq.com.
Expert:  Jerry Hannell replied 5 years ago.

hi again,

 

what was the last time you were able to access your email?

do you remember your password?

Customer: replied 5 years ago.
I tried about a month or so ago & got so frustrated I haven't tried it again. My password XXXXX XXXXX Do you think you will be able to help me?
Expert:  Jerry Hannell replied 5 years ago.

hi,can you tell me your "billing phone number"

 

Your billing telephone number and account code are shown in the upper-right corner of your Qwest bill.



Edited by XXXXX XXXXXnell on 11/11/2009 at 2:42 PM EST
Customer: replied 5 years ago.

It is XXX-XXX-XXXX.

Expert:  Jerry Hannell replied 5 years ago.

hi again,

 

can you please type it again.

when typing your phone number, please don't include "-"

Customer: replied 5 years ago.
hi,

If I call my telephone service Quest would they be able to help me since it is through their service.?
Expert:  Jerry Hannell replied 5 years ago.

hi sir,

yes.

 

if not, please drop me a message, so we can continue together.

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Jerry Hannell
Jerry Hannell
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Experience in Windows environment. ASP, Visual Basic, Ajax