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Ask Barun Your Own Question

Barun, Computer Support Specialist
Category: Computer
Satisfied Customers: 11300
Experience:  8+ years of professional experience in providing support for tech-related issues, including computers, email and software.
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The JavaScript for this page failed to load correctly. ~Shutterfly Hello,

Customer Question

The JavaScript for this page failed to load correctly. ~Shutterfly
Hello, you either have JavaScript turned off or an old version of Adobe's Flash Player. ~You Tube
Green screen on Webkinz
I have downloaded the latest flash player. I have check and the java script is turned on and is updated. I cleared my catch & cookies.
I have both IE 8 and the latest firefox on my computer. I usually use the fire fox but the problem exists on both browsers.
Submitted: 7 years ago.
Category: Computer
Expert:  Barun replied 7 years ago.

Please download, run and install the standalone Flash Player package for Firefox and IE using the following links:

For Firefox:

For Internet Explorer:

Done that, check if this resolves the issue all right. If not, could you clarify if you are using Norton, by any chance?

Barun and other Computer Specialists are ready to help you
Customer: replied 7 years ago.
ok, I downloaded the flash player with the link you provided, but I already have that. Yes I do have Norton. I turned it off and it seemed to correct the problem with the shutterfly and webkinz websites. But not youtube.
Expert:  Barun replied 7 years ago.
As expected, Norton does tend to have compatibility issues at times; now, please carry out a clean uninstall of Norton in your system by downloading the Norton Removal Tool, using the following link:

Done that, run the tool to look for and remove any traces of Norton present in your system, restart, and reinstall the program; check if this resolves the issue all right.

Keep me posted.