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David L
David L, Systems Engineer
Category: Computer
Satisfied Customers: 6042
Experience:  Microsoft & Cisco Certified with over 20 years experience
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Im trying to send an e-mail. Pop-up window shows up, telling

Customer Question

I'm trying to send an e-mail.
Pop-up window shows up, telling me:
"Your message was not sent. Peaase click on the url below, complete the image puzzle, and then resend your message.

http://challenge.aol.com/us/spam.html"

What is it?
That links doesn't connect to anything.
What can I do to use my E-mail normally?

Felix Aisen (XXXXX@XXXXXX.XXX, ARIK95)
Submitted: 4 years ago.
Category: Computer
Expert:  Amit - The Real Computer Expert replied 4 years ago.
HiCustomer Thank you for asking your question on JustAnswer.

This should only happen when you sent too many mails in a row. This "captcha" only pops us a way of rate limiting and prevent potential missuse by spammers.

If you did not send to many mails but still get this, make sure to change your password XXXXX your accounts doesn't get misused by somebody else.

Or Chances are you're logging in through a server that AOL has recognized as a potential problem spot. What that means is that somewhere your connection is being routed through a suspicious server or your IP isnt being recognized. If you're logging in from a public computer it could be that it's not accepting "cookies" so AOL doesnt recognize the computer itself. Do the puzzle, resend the message, should be okay.

Also delete all temp files from your computer and try

Please try to clear the puzzle and send mail.

If you still get this problem, sign into http://webmail.aol.com and click on the feedback link (bottom of the page) and fill out some technical details. The folks at AOL will be notied and resolve the issue at backend.

This is what can be done only in this case.

Ask me if need more information.


Customer: replied 4 years ago.

If you're logging in from a public computer it could be that it's not accepting "cookies" so AOL doesnt recognize the computer itself.

 

I'm not using public computer

Do the puzzle, resend the message, should be okay.

 

I can't do the puzzle, because referencer URL doesn't exist

 

Also delete all temp files from your computer and try

 

what?

Please try to clear the puzzle and send mail.

 

I can't clear the puzzle, because referenced URL doesn't exist

Unfortunately, your answer didn't help at all, but thanks for trying.

Expert:  Amit - The Real Computer Expert replied 4 years ago.
Hi,
I am opting out for others experts
Expert:  David L replied 4 years ago.

Hello,

 

Click on the link below to get to the challenge URL then enter your information and complete the puzzle and that should resolve the issue.

 

DANGEROUS URL REMOVED&siteState=intent%3Dspam&lang=en&locale=us&xchk=false

 

 



Edited by David L on 10/27/2009 at 1:47 PM EST

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