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Jerry Hannell
Jerry Hannell, Computer Support Specialist
Category: Computer
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I have an HP Officejet 7410 All-In-One. I cannot figure out

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I have an HP Officejet 7410 All-In-One.
I cannot figure out how to scan a document to a PDF file.
When I select "save to file" it always goes to a picture destination.
I have Microsoft Windows XP 2002.
I have to have the PDF function for my work.
Thanks
Linda Shuler
(cell) XXX-XXX-XXXX XXX@XXXXXX.XXX

hello sir,

 

when it asks you what you are scanning, please select "EDITABLE TEXT"

 

and scan your document again.

 

graphic

 

if you still have trouble, please let me know.

Customer: replied 7 years ago.

Where is the "edibible text" question located?

It is not on my menu.

hi again,

 

did you see the picture?

 

please see this:

graphic

 

it is right before the SAVE TO FILE option.

Jerry Hannell and 6 other Computer Specialists are ready to help you
Customer: replied 7 years ago.
Yes.....I guess you need to walk me thru the process to get to this screen from the begining. I am blonde you know!

ok, no problem.

lets go step by step.

 

ok, can you start the scanning process now (open your scan program)

 

what do you see now on the screen?

Customer: replied 7 years ago.

Start to scan

Scan to

Open menu selection: #10 save to file

When I click start ..... it starts scanning without asking me anymore questions.

The screen you sent to me is not on my printer.

hi, can you give me a few minutes?

i will install this version -7410 all in one- in my side, and check how it works.

i will inform you when done.

Customer: replied 7 years ago.

Take your time.

I may need to update my system.

Just let me know.

Linda

hi again,

thank you. i will.

hi again,

sorry for my delay.

 

can you please open your hp solution center?

 

(start button / hp solution center)

Customer: replied 7 years ago.
OK....it's open.

ok, please select SCAN PICTURE

 

when you are there, please let me know.

 

Customer: replied 7 years ago.

Well......I thought I had it, however, where is the Solution Center located?

Here are the options showing:

Menu:

(1) Resolution

(2) Lighter/Darker

(3) Two sided send (black only)

(4) Scan and Fax

(5) Send Fax Later

(6) Poll to Receive

(7) Set New Defaults

 

SCAN TO:

(1) HP Document Viewer

(2) HP Image Zone

(3) HP Image Zone Express

(4) Microsoft Word

(5) HP Instant Share

(6) Email

(7) Paint

(8) JASC Paint Shop Pro 8

(9) Send New Fax

(10) Save to file

 

Start Scan

 

These options are all located on the left side of my SCAN / FAX panel

hi again,

 

hp solution center is located under:

 

start button / all programs / hp

 

can you check it.

Customer: replied 7 years ago.

If you are referring to my HP machine here are my options:

Start Scan

Start Fax

Start Copy

If you are referring to my computer I can't find it.

 

Maybe my machine has a different setup than yours.

hi again,

 

lets go step by step

 

can you click on your start button.

please go to RUN

 

when you are there, please let mw know.

Customer: replied 7 years ago.

You just had to tell me the computer.....I was looking on the HP machine.

I have clicked the START button on the lower left side of the computer and clicked the RUN button.

hi again,

 

ok, into the textbox, can you type this:

 

"C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpqdirec.exe"

 

and press enter.

 

it will load hp solution center. did it load ?

Customer: replied 7 years ago.

I copied and pasted this website to the text box and I got an error messages:

Location unavailable.

hi again,

can you try this:

 

please go to RUN again.

 

this time, type this:

 

c:

 

and press enter.

did it open a folder?

Customer: replied 7 years ago.
Yes....it opened a file with lots of folders.

hi,

ok, please find PROGRAM FILES

 

and open it.

 

when done, please let me know.

Customer: replied 7 years ago.
It's open.

hi,

 

please find this folder now

 

Hewlett-Packard

 

and open it. when done, please let me know.

Customer: replied 7 years ago.

I have opened HP & diagnostics

hi,

 

there is no Hewlett-Packard folder?

Customer: replied 7 years ago.
Yes .....I just abbreviated it to HP. I have opened the proper folder.

ok, now, do you see this folder?

 

Digital Imaging

Customer: replied 7 years ago.
Yes

ok please open it

 

when you are there, please let me know.

Customer: replied 7 years ago.
It' s open

ok, do you see the BIN folder (bin) ?

 

please open it

 

when you are there, please let me know

Customer: replied 7 years ago.
It's open

now, lastly, do you see this file?

 

hpqdirec.exe

 

please open it

Customer: replied 7 years ago.
It' open

hi,

do you see the SCAN PICTURE button at the top ?

Customer: replied 7 years ago.
Are you there?

hi, yes.

 

did you get my latest message?

 

>>>

 

hi,

do you see the SCAN PICTURE button at the top ?

Customer: replied 7 years ago.
I replied yes....it is open

ok, please click on the SCAN PICTURE button.

 

what do you see now on the screen ?

Customer: replied 7 years ago.

When I opened up the SCAN PICTURE.....

There is a large screen asking

What do you want to scan = picture or document

Where do you want to scan

Show preview

ok, do you see the FILE TYPE dropdown menu?

 

if yes, do you see PDF in the list ?

Customer: replied 7 years ago.

There is "no" mention of PDF on any of the settings.

I even clicked on scan a document and looked at the settings but there was Not a pdf destination.

hi again,

 

please select PICTURE

 

and then check the file type section

 

can you see this picture:

graphic

Customer: replied 7 years ago.
My screen does not have the file type option under the scan to.

hi,

it seems your program version does not include this feature.

 

we need to update your hp solution center program.

 

most recent version of the hp solution center has been published on September 2009.

 

when did you buy your printer?

Customer: replied 7 years ago.

This was purchase a couple years ago.

How can I upgrade this printer?

please enter this page

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=oj-30606-2&lc=en&dlc=en&cc=us&lang=en&os=228&product=391194

 

and click on the download only button. and download it. save it on your DESKTOP

 

when you got it, please install it.

 

this will update your hp solution center. and it will have SCAN TO PDF feature too.

Customer: replied 7 years ago.

Thanks for all your help......you have been so patient with me.

As you can see......I had tried everything and just couldn't find the pdf feature.

Now we know why this has been so frustrating.

Is there any other tips once this upgrade is installed so I can print to pdf?

hi again,

 

new hp solution center is very easy.

 

it will put a shortcut (icon) on your start button. so you will be able to open your hp solution center from there.

 

when you open it, just click on SCAN PICTURE and then it will load the same display as you saw a while ago. BUT, this time, after SCAN TO, there will be an additional option which says FILE TYPE. this section includes JPG, PDF and TXT. just select the PDF to save as PDF

 

anyway, i will be here anytime. if you have trouble, i will help you again.