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when it asks you what you are scanning, please select "EDITABLE TEXT"
and scan your document again.
if you still have trouble, please let me know.
Where is the "edibible text" question located?
It is not on my menu.
did you see the picture?
please see this:
it is right before the SAVE TO FILE option.
ok, no problem.
lets go step by step.
ok, can you start the scanning process now (open your scan program)
what do you see now on the screen?
Start to scan
Open menu selection: #10 save to file
When I click start ..... it starts scanning without asking me anymore questions.
The screen you sent to me is not on my printer.
hi, can you give me a few minutes?
i will install this version -7410 all in one- in my side, and check how it works.
i will inform you when done.
Take your time.
I may need to update my system.
Just let me know.
thank you. i will.
sorry for my delay.
can you please open your hp solution center?
(start button / hp solution center)
ok, please select SCAN PICTURE
when you are there, please let me know.
Well......I thought I had it, however, where is the Solution Center located?
Here are the options showing:
(3) Two sided send (black only)
(4) Scan and Fax
(5) Send Fax Later
(6) Poll to Receive
(7) Set New Defaults
(1) HP Document Viewer
(2) HP Image Zone
(3) HP Image Zone Express
(4) Microsoft Word
(5) HP Instant Share
(8) JASC Paint Shop Pro 8
(9) Send New Fax
(10) Save to file
These options are all located on the left side of my SCAN / FAX panel
hp solution center is located under:
start button / all programs / hp
can you check it.
If you are referring to my HP machine here are my options:
If you are referring to my computer I can't find it.
Maybe my machine has a different setup than yours.
lets go step by step
can you click on your start button.
please go to RUN
when you are there, please let mw know.
You just had to tell me the computer.....I was looking on the HP machine.
I have clicked the START button on the lower left side of the computer and clicked the RUN button.
ok, into the textbox, can you type this:
"C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpqdirec.exe"
and press enter.
it will load hp solution center. did it load ?
I copied and pasted this website to the text box and I got an error messages:
can you try this:
please go to RUN again.
this time, type this:
did it open a folder?
ok, please find PROGRAM FILES
and open it.
when done, please let me know.
please find this folder now
and open it. when done, please let me know.
I have opened HP & diagnostics
there is no Hewlett-Packard folder?
ok, now, do you see this folder?
ok please open it
ok, do you see the BIN folder (bin) ?
please open it
when you are there, please let me know
now, lastly, do you see this file?
do you see the SCAN PICTURE button at the top ?
did you get my latest message?
ok, please click on the SCAN PICTURE button.
what do you see now on the screen ?
When I opened up the SCAN PICTURE.....
There is a large screen asking
What do you want to scan = picture or document
Where do you want to scan
ok, do you see the FILE TYPE dropdown menu?
if yes, do you see PDF in the list ?
There is "no" mention of PDF on any of the settings.
I even clicked on scan a document and looked at the settings but there was Not a pdf destination.
please select PICTURE
and then check the file type section
can you see this picture:
it seems your program version does not include this feature.
we need to update your hp solution center program.
most recent version of the hp solution center has been published on September 2009.
when did you buy your printer?
This was purchase a couple years ago.
How can I upgrade this printer?
please enter this page
and click on the download only button. and download it. save it on your DESKTOP
when you got it, please install it.
this will update your hp solution center. and it will have SCAN TO PDF feature too.
Thanks for all your help......you have been so patient with me.
As you can see......I had tried everything and just couldn't find the pdf feature.
Now we know why this has been so frustrating.
Is there any other tips once this upgrade is installed so I can print to pdf?
new hp solution center is very easy.
it will put a shortcut (icon) on your start button. so you will be able to open your hp solution center from there.
when you open it, just click on SCAN PICTURE and then it will load the same display as you saw a while ago. BUT, this time, after SCAN TO, there will be an additional option which says FILE TYPE. this section includes JPG, PDF and TXT. just select the PDF to save as PDF
anyway, i will be here anytime. if you have trouble, i will help you again.