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Freddy M.
Freddy M., Support Specialist
Category: Computer
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Experience:  Years of experience in the IT field and in customer support.
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Canon MP480 printer - error message 5100.....HELP. Also, Canon

Customer Question

Canon MP480 printer - error message 5100.....HELP.
Also, Canon S750 printer states that there is a paper jam and there is NO paper in the printer...???
Submitted: 7 years ago.
Category: Computer
Expert:  Freddy M. replied 7 years ago.
5100 means that either you have a carriage jam or that the print head has failed. Open the cartridge access door and remove the ink cartridges. Clean the contacts on both the cartridges as well as inside the printer. Then reinsert the cartridges. If the problem does not go away unfortunately the print head needs to be replaced.


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