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Andy, Computer Consultant
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Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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Cant run Windows live Messenger. Error code 80072f06. Uninstall

Customer Question

Can't run Windows live Messenger. Error code 80072f06.
Uninstalled and reinstalled several times. No change.
Can you help?
Submitted: 4 years ago.
Category: Computer
Expert:  Jerry Hannell replied 4 years ago.

hi sir,

 

are you able to visit secured websites? (https :// )

 

for example, are you able to visit:

www.hotmail.com

 

Customer: replied 4 years ago.
yes
Expert:  Jerry Hannell replied 4 years ago.

can you please check your computer date

 

is it showing today's date? october 6, 2009

Customer: replied 4 years ago.

yes

 

Expert:  Jerry Hannell replied 4 years ago.

are you getting this error, when you try to login to your account?

 

(at least are you able to see the messenger program running ? )

Customer: replied 4 years ago.
yes - 80072f06
Expert:  Jerry Hannell replied 4 years ago.

do you have any real time protection utility, like norton or mcafee?

 

Customer: replied 4 years ago.
norton 360 version 3
Expert:  Jerry Hannell replied 4 years ago.

can you please turn it off (disable temporarily)

 

and then try to login to your msn account again.

Customer: replied 4 years ago.
Tried that before. But just tried it again and it still gives the same error code.
Expert:  Jerry Hannell replied 4 years ago.

did you try to login with a different hotmail account?

(to make sure there is no problem with your current account )

Customer: replied 4 years ago.
It won't allow me to change the password. I can change the logon though. But still the same error code.
Expert:  Jerry Hannell replied 4 years ago.

please open your messenger.

go to HELP / ABOUT

 

can you tell me the exact version of your messenger program

Customer: replied 4 years ago.
version 2009 - 14.0.8089.726
Expert:  Jerry Hannell replied 4 years ago.

you are using the most recent version.

 

ok, please open your messenger again.

 

click on the FORGET ME link until there are no accounts recognized by the messenger program.

graphic

 

when done, enter your email address and password, and try to login.

Customer: replied 4 years ago.
Yes, I got rid of all my names, and logged in again but still got the same error message
Expert:  Jerry Hannell replied 4 years ago.
hello again sir,
It will be better for me to opt out, because I am out of ideas. Let me redirect you to another expert. If nobody opts in back, we can continue together again. Regards
Customer: replied 4 years ago.

so what do I do now?

 

Expert:  Jerry Hannell replied 4 years ago.

hi, nothing.

please wait for an expert to opt in. Regards

Customer: replied 4 years ago.
hello! is anyone going to help?

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