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mary, Consultant
Category: Computer
Satisfied Customers: 2200
Experience:  MCA (Masters in Computer Application
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Exception Processing message c0000013 parameters 75b6bf7c 4

Resolved Question:

Exception Processing message c0000013 parameters 75b6bf7c 4 75b6b7c 75b6b7c
Submitted: 7 years ago.
Category: Computer
Expert:  mary replied 7 years ago.

This error is being generated by Quick Time.
Fortunately I got this problem fixed

Here arer the the steps you need to follow.

Boot the computer is safe mode and then follow the instructions

  1. Click Start and then Control Panel.

  2. Click Taskbar and Start Menu.

  3. Click Start Menu.

  4. Click on Customize and then on Clear. Now click OK to close the screen.

Its pretty simple

These steps will fix the problem.
Customer: replied 7 years ago.
Thanks Mosesclive ..... but unfortunately that didn't fix the problem
Expert:  mary replied 7 years ago.

your computer might be infected with some kind of malaware or trojans. we are in the process of determining the ussue and can get it fixed Please follow the instructions below.

Major antivirus programs these days are failing to detect or scan smart infection so in this case i would suggest you to run a tool which will take care of this issues, but run this tool carefully, dont remove any system.ini file or winlogon.ini file if you get a prompt any when you are stuck or confused please send me a message before proceeding.



Download trojanremover

Customer: replied 7 years ago.
Thanks Mosesclive again ..... have run a scan and says I am clean?

Thanks for pursivering
Expert:  mary replied 7 years ago.

We need to run one more tool and after the restart tell me the status.


You need to download combofix a powerful tool which will eliminate any spyware issue.

Click OK to continue on those popup messages from combofix, DO NOT disable the anti-virus, just click OK to go on and you might have 3 different OK boxes to pop up, and if it ask to download the recovery console just click no.


Try to run COMBOFIX and it will take about 5 minutes to complete tops. The Microsoft Level 2 Techs use this and nothing gets past it. This is a FREE scan and it does not install anything on your computer, it runs from the command prompt!


1) Save it to your desktop

2) Run It


When it is done, you will get a notepad with the report. If anything was deleted it will show you at the top like this....

(((((((((((((((((( other deletions )))))))))))))))))))

Here is you a guide just in case you want to see what happens.

After that, close the notepad, restart your computer, and everything should be back to normal.

Customer: replied 7 years ago.
Tried that too ...... but am still gettig error messages as before.
Expert:  mary replied 7 years ago.
Sorry for the delay in answering, Please turn off the computer and remove all the external devices connected to the computer just the keyboard mouse and the monitor. turn on the system and tell me the status if it boots properly.
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