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Ryan H.
Ryan H., Computer Support Specialist
Category: Computer
Satisfied Customers: 2003
Experience:  A+ Certified Technician - 10 Years experience working with all types of computer systems.
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On my toshiba laptop I cant type anything in the browser bar

Customer Question

On my toshiba laptop I can't type anything in the browser bar on some programs,like if I wanted to ask you something.I'm using my desktop to do it
Submitted: 4 years ago.
Category: Computer
Expert:  Ryan H. replied 4 years ago.
Can you clarify your question please, What do you mean the browser bar?
Thanks!
Customer: replied 4 years ago.
Meant when I try to type something in the address bar,also some pages I can others I cant
Expert:  Ryan H. replied 4 years ago.
Ok, so you mean when you have your internet browser open, you can't type anything into the address bar?

What happens when you try to type in the address bar?
Customer: replied 4 years ago.
Nothing happens the line that usually appears when you click there doesnt appear.so nothing happens.
Expert:  Ryan H. replied 4 years ago.
Thanks, XXXXX XXXXX browser are you using?
Customer: replied 4 years ago.
google chrome,I was using internet explore but deleted it and think that might be the trouble,Ive tried to reinstall it but it wont for some reason
Expert:  Ryan H. replied 4 years ago.
Try to download firefox, goto firefox.com and download and install that browser, we need to check to see if the problem is with the computer or the browser.

Thanks!
Customer: replied 4 years ago.
I've tried to download that browser before once I click on the download,nothing happens the run page never appears, the page doesn't change
Expert:  Ryan H. replied 4 years ago.
Lets check your system for malware.

1.) Click the link below to download Malwarebytes.
http://www.malwarebytes.org/mbam-download.php

2.) Install Malwarebytes scanner, update program if it asks you too.
3.) Turn off the computer
4.) Turn on the computer and press F8 multiple times.
5.) A menu will appear - select "Safe mode with Networking"
6.) Windows Safe mode will open, then open MalwareBytes and scan your computer for bad programs and once it is done scanning, remove any threats.
7.) Once done, restart your computer and boot into regular windows.
8.) Try to either use the address bar or install firefox.

Bookmark this page so you don't lose it and can come back if you need to.
Customer: replied 4 years ago.
Ok Ryan I did that but nothing happen when I try to download it it says thanks for downloading but it doesn't download
Expert:  Ryan H. replied 4 years ago.
Ok. Go to http://www.malwarebytes.org manually and try to download the free version. If that does not work, download it on another computer and transfer it over on USB flash drive.

Thanks!

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