thank you, XXXXX XXXXX STORAGE, there is DISK MANAGEMENT
please click on it. when you are there, you should see your external harddisk there.
(by the way, please connect your external harddisk now, if it is not connected already)
both the nice red eGo drive (E) and the 500GB Silver disk drive (F) show up .Both say "No Media"
can you right click on them?
and select INITIALIZE ?
it looks like this
is your usb cable, double sided?