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computer is locked and it is not letting me type anything into

 
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Customer Question

computer is locked and it is not letting me type anything into the username password XXXXX

 

Optional Information:
Computer OS: Windows XP
Browser: Firefox

Already Tried:
I am not sure if my OS is Vista or XP... I have tried clicking ok and tried entering password. Tried turning off and on...

Submitted: 1350 days and 16 hours ago.
Category: Computer
Value: $14
Status: CLOSED
Picture
Expert:  Sudipto replied1350 days and 16 hours ago.

HiCustomer Thank you for asking your question on JustAnswer. The other Experts and I are working on your answer. By the way, it would help us to know:

-What operating system are you using?


-What have you already tried?

Thank you again for trusting us with your problem. Please reply as soon as possible so that we can finish answering your question.

Customer replied1350 days and 16 hours ago.

Windows XP Home Edition

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Expert:  Sudipto replied1350 days and 16 hours ago.

When it is asking for password XXXXX soon as you power on or after loading the OS i.e Xp??

Customer replied1350 days and 16 hours ago.

I have tried clicking ok and tried entering password. Tried turning off and on...

Customer replied1350 days and 16 hours ago.

It is asking for username password XXXXX now. It is not letting me type anything in. Computer is locked so when I power down it is going into hybernate mode and not fully shutting down....

Picture
Expert:  Sudipto replied1350 days and 16 hours ago.

Hi,
Do you get this window like the image below.

http://www.guidebookgallery.org/pics/gui/startupshutdown/login/winxppro.png

Customer replied1350 days and 16 hours ago.

No I was getting a gray box that said your comuter is in locked mode or something. There were two boxed to fill in for the username and password. It was unresponive when I tried to type things in... Now I am getting no prompt....

Picture
Expert:  Sudipto replied1350 days and 16 hours ago.

Ok
Please let me know the exact make and model no. of your pc?

Customer replied1350 days and 16 hours ago.

Uh, I don't know what just happened but I lost the prompt and then I turned it off and it seems to be rebooting...


It look like I am ok now....

Picture
Expert:  Sudipto replied1350 days and 15 hours ago.

Thats great it seem the problem is happened due to some file corruption and rebooting had resolved the problem.

 
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