thanks. it has a yellow exclamation mark next to PORTABLE DEVICES(XD/SDMMC/MS/PRO) and there is a minus instead of a plus next to this.
There is also a minus next to DVD/CD Rom drives. Everything else has a + next to it.
i ran both of these zip files but this has not worked in playing the discs. Can you please explain the Registry and registry merging part to me? maybe this where i'm missing something! I hope i'm not being too difficult. This is the first time i've used Just Answers service... I would have paid the top price for this! ...next time! ...Look forward to your response
i have merged both of these and it says they were successful and then i re-started, yet the discs will not play.
USB's won't work either. When i go to computer it doesn't show any of these drives.
I am used to inserting a disc and having a box pop up that notifies what i wish to do and then accepting, yet none of this happens.
Thank you for your time. i am willing to ask as a separate question or if there is an option at the end to pay more or again, just to get this working!
Fixit says there is no letter assigned to the cd/dvd drive. How can i do this? Would this be the only problem?
that's totally Ok. I'm surprised you're even awake given the time there! i went to compmgmt.msc and it's showing me the name of the disc i have in but no letter for that drive. does this help?
i have tried everything you've suggested and have still not been able to have any success. Before finding you guys online, i have tried to play several differents kinds of dics: audio, vcd and dvd and even plugged in USB and an external hard drive. This is my first lap top (i've had it for a week), the home desk top was set up years ago and i never had to learn to install the software back then, so now i'm suffering! Maybe i should have bought a mac and not listened to my dad! My brother said i can send the computer back to Asus within 2 weeks, so i'm contemplating this. The optical drive is spinning but still won't read. When i went to comp manager as directed by you, i found the name of the disc and went to add a letter to the drive by selecting and clicking ADD, however it never registered and yet this and the USB should always show in Computer or My Computer am i right? The uninstall and re-install of the device for the cd/dvd drive said successful and popped up in the bottom right hand corner, yet still nothing.
I do appreciate all your helpful responses. Am i scraping the barrel? The new laptop was sold with supposedly having everything on it. I would've bought a Notebook if i knew it would be this hard to play a disc!!
If you can no longer assist, then i will accept and pay you for your time. I do appreciate it
the only yellow exclamation mark that is popping up in device manager is one that comes up under PORTABLE DEVICES, called Microsoft WPD Filesystem Driver.
I've actioned this also by scanning for hardware changes and updating the driver, and even though windows determines this is installed properly, the yellow exclamation mark continues.
thank you. i did all of the above and then went back to the device manager. it is still the same problem with that volume driver under Portable Devices.
do i need to be re-starting the computer once again for the exclamation mark to disappear?
i'm surprised too!
i'm actually in sydney, Australia.
ok, wil do. thank you for all your help. Much appreciated Lifesaver.