How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Ryan B. Your Own Question

Ryan B.
Ryan B., Support Specialist
Category: Computer
Satisfied Customers: 1774
Experience:  Comptia A+ Certified Technician , with 8+ years Experience
16548393
Type Your Computer Question Here...
Ryan B. is online now
A new question is answered every 9 seconds

I have an Alert! System Battery Voltage is low. Please I

Resolved Question:

I have an "Alert! System Battery Voltage is low." Please I need help to run set-up utility.

I have Dell Dimension 8300 with XP.

Thank you, Jean
Submitted: 5 years ago.
Category: Computer
Expert:  replied 5 years ago.
Hello and welcome to JustAnswer~!~Smile

My name is XXXXX XXXXX I would like to assist you with your question today. This error normally happens as your computer is booting up and means that your CMOS battery is going to need to be replaced. The CMOS battery they are talking about, looks like the following image. You will need to take your computer into a pc repair shop to have this replaced, unless you feel confortable doing this your-self, then I can attempt to walk you through it finding out what kind of cmos battery you have and then taking out and replacing the old one. Let me know what you want to do?
Ryan B., Support Specialist
Category: Computer
Satisfied Customers: 1774
Experience: Comptia A+ Certified Technician , with 8+ years Experience
Ryan B. and 7 other Computer Specialists are ready to help you
Customer: replied 5 years ago.

Thanks, Ryan. Can you give me an unguaranteed estimate of how long before this battery is depleted and if it would shut down my computer before saving unsaved items? I have gotten the systems battery alert 3 times during the last 5 times I turned on computer.

 

Thank you for identifying my problem. (I don't know how the F2 help expected me to decipher that from its info!) Now, please can you tell me how to identify the battery so I can get a replacement? How difficult would it be for you to walk me through replacing it?

 

I am extremely inept with anything computer so I hope to wait until my technician can come onsite, after her back surgery heals. Do you recommend I wait for onsite help? Should it be asap?

 

I am very grateful for your patience & assistance. Customer/p>

Expert:  Ryan B. replied 5 years ago.
Thank you for the quick reply. This is not something that when it dies you are going to lose all data, it's not like your hard drive crashing. When this starts to really go your time and date on your computer will start being incorrect and a few more CMOS errors may popup, I think you have sometime though. To see what kind you need please follow the directions to open the case and It is a button type battery, so you should just be able tolook at the number on it and buy a replacement with the same number, OR you can call Dell to ask them what is a compatible battery. I believe I read on a forum that someone used a 3-V CR2032 lithium coin cell CMOS battery on there Dimension 8300..

To replace the battery please do the following:

Source: http://support.dell.com/support/edocs/systems/dim8300/sm/battery.htm

Dell™ Dimension™ 8300 Series Service Manual


CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in your Owner's Manual.

A coin-cell battery maintains computer configuration, date, and time information. The battery can last several years.

If you have to repeatedly reset time and date information after turning on the computer, replace the battery.

CAUTION: A new battery can explode if it is incorrectly installed. Replace the battery only with the same or equivalent type recommended by the manufacturer. Discard used batteries according to the manufacturer's instructions.

To replace the battery:

  1. Record all the screens in the system setup program(click the link to the left to see how to do this) so that you can restore the correct settings in step 12.

  2. Shut down the computer through the Start menu.

  3. Ensure that your computer and attached devices are turned off. If your computer and attached devices did not automatically turn off when you shut down your computer, turn them off now.

NOTICE: To disconnect a network cable, first unplug the cable from your computer, and then unplug it from the network wall jack.
  1. Turn off any attached devices and disconnect them from their electrical outlets.

  2. Disconnect the computer power cable from the wall outlet, and then press the power button to ground the system board.

CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet before opening the cover.
  1. Open the computer cover( click the link at the left for instructions on how to do this).

NOTICE: Before touching anything inside your computer, ground yourself by touching an unpainted metal surface, such as the metal at the back of the computer. While you work, periodically touch an unpainted metal surface to dissipate any static electricity that could harm internal components.
  1. Locate the battery socket on the system board.

NOTICE: If you pry the battery out of its socket with a blunt object, be careful not to touch the system board with the object. Ensure that the object is inserted between the battery and the socket before you attempt to pry out the battery. Otherwise, you may damage the system board by prying off the socket or by breaking circuit traces on the system board.
  1. Remove the battery by carefully looking at the battery housing very closely. On one side, you'll see a metal clip. This clip is spring loaded.

    2. Using a very small tool (and a magnifying glass), gently push the metal clip away from the battery. The old battery will pop loose.


  2. Insert the new battery into the socket with the side labeled "+" facing up, and snap the battery into place.

  1. Close the computer cover.

NOTICE: To connect a network cable, first plug the cable into the network wall jack and then plug it into the computer.
  1. Connect your computer and devices to electrical outlets, and turn them on.

  2. Enter the system setup program and restore the settings you recorded in setp 1.

  3. Properly dispose of the old battery.
Hope this helps, Good Luck~!~Smile
Customer: replied 5 years ago.

Thank you, XXXXX XXXXX

I will not attempt this battery replacement myself but I am most grateful for your answers & explanations so that I may understand my situation. That is valuable information form that I have wasted hours earlier on dell.com with no satisfaction of any degree! Mission accomplished.

Thank you,Customer/p>

Expert:  Ryan B. replied 5 years ago.
Your very welcome, glad I could be of assistance.

If you need more assistance in the future please let me know.

Have a wonderful Day

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
< Last | Next >
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
  • I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you! RP Austin, TX
  • Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill Bill M. Schenectady, New York
  • The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you! Frank Canada
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
 
 
 

Meet The Experts:

 
 
 
  • Andy

    Computer Consultant

    Satisfied Customers:

    5311
    11yr exp, Comp Engg, Internet expert, Web developer, SEO
< Last | Next >
  • http://ww2.justanswer.com/uploads/EN/Engineer1010/2012-6-9_132423_jaj12a.64x64.jpg Andy's Avatar

    Andy

    Computer Consultant

    Satisfied Customers:

    5311
    11yr exp, Comp Engg, Internet expert, Web developer, SEO
  • http://ww2.justanswer.com/uploads/BA/barrenrock/2011-10-19_215925_JamesJAFinal.64x64.jpg James's Avatar

    James

    Sr. Computer Support Expert

    Satisfied Customers:

    8376
    20 years of experience building, fixing and servicing PCs and operating systems.
  • http://ww2.justanswer.com/uploads/zeyank/2009-09-26_154244_P8110079.png Ryan H.'s Avatar

    Ryan H.

    Computer Support Specialist

    Satisfied Customers:

    1741
    A+ Certified Technician - 10 Years experience working with all types of computer systems.
  • http://ww2.justanswer.com/uploads/JA/jadedangel57/2011-11-8_193134_janenewsm.64x64.jpg Jane Lefler's Avatar

    Jane Lefler

    Sr Prog Analyst / Technician

    Satisfied Customers:

    0
    Computer Programmer / Technician/ Consultant 16+ years
  • http://ww2.justanswer.com/uploads/RO/robmpreston/2013-9-23_233814_mijiFZm.64x64.jpg RPI Solutions's Avatar

    RPI Solutions

    Support Specialist

    Satisfied Customers:

    3476
    5+ Years in IT, BS in Computer Science
  • http://ww2.justanswer.com/uploads/BA/barunrath/2012-7-5_201954_Profilepic2.64x64.jpg B. Rath's Avatar

    B. Rath

    Computer Support Specialist

    Satisfied Customers:

    8671
    Certified Computer/Networking Support Specialist.
  • http://ww2.justanswer.com/uploads/FS/fszcze/2012-6-18_181848_500test.64x64.jpg Frederick S.'s Avatar

    Frederick S.

    Computer Specialist

    Satisfied Customers:

    7240
    Computer technician and founder of a home PC repair company.
 
 
 

Related Computer Questions

Chat Now With A Tech Support Specialist
Ryan B.
Ryan B.
Tech Support Specialist
1774 Satisfied Customers
Comptia A+ Certified Technician , with 8+ years Experience