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Austin Atkins
Austin Atkins, A+ Certified IT Pro
Category: Computer
Satisfied Customers: 425
Experience:  A+ Certifed Technician 5 years, IC3 Certifed 6 years
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My DVD/CD burner/player drawer will not open. I press the

Resolved Question:

My DVD/CD burner/player drawer will not open. I press the area to open and I get a green
light then the light goes off and drawer will not open.
I have T5088 emachine. XXX@XXXXXX.XXX
Submitted: 5 years ago.
Category: Computer
Expert:  Austin Atkins replied 5 years ago.
HelloCustomer my name is XXXXX XXXXX I'll do my best to assist you.


Can you tell me what operating system you have?

Austin
Customer: replied 5 years ago.

Windows vista

Browser I'm not sure...

Expert:  Austin Atkins replied 5 years ago.
Thank you.

Please click start, in the search box, type

device manager

Select the link that appears. Expand the DVD/CD Rom Drive section. Right click your drive shown and choose "uninstall." When this is done, restart your computer and see if it behaves normally. Thanks.

Austin
Customer: replied 5 years ago.

I'm not sure what you wnat me to do... I went to the start ...typed in DVD/CD rom drive

and did not work Help

Expert:  Austin Atkins replied 5 years ago.
1. Click start.
2. Type device manager.

Then proceed with the next steps. This is what I had in my previous post:

Select the link that appears. Expand the DVD/CD Rom Drive section. Right click your drive shown and choose "uninstall." When this is done, restart your computer and see if it behaves normally. Thanks.

Austin
Customer: replied 5 years ago.

I've got to the device manager and to my DVD/CD rom and right clicked and it does

not have a uninstall unit ..it just has option at bottom to click OK

Customer: replied 5 years ago.
It also has scan for hardware changes ...which I clicked on
Expert:  Austin Atkins replied 5 years ago.
Customer: replied 5 years ago.
no
Customer: replied 5 years ago.

I clicked on the link you gave me and got the option to uninstall I clicked on the uninstall

and nothing happened...Should I shut down my computor now and see if it works?

Expert:  Austin Atkins replied 5 years ago.
You have to restart your computer to see if it has taken effect. This should reset the drive.

Let me know how this goes. Thanks.
Austin
Customer: replied 5 years ago.
ok I will restart and how do I get back to you
Expert:  Austin Atkins replied 5 years ago.
Simply log back into Justanswer.com and you will be able to find our post.

Austin
Customer: replied 5 years ago.
I turned off the computor and restarted...it did not work.the drawer still will not open
Expert:  Austin Atkins replied 5 years ago.
Look on the front of the Drive. You will see a small hole like this:

http://img287.imageshack.us/i/pict24355pd.jpg/

Straighten out a paper clip and push it strait into the hole and see if the drive ejects. This will take a few attempts. This is to see if the drive is physically stuck or if this is a software issue.

Thanks.
Austin
Customer: replied 5 years ago.

IT WORKED......IMAGINE A PAPER CLIP DOING THE JOB....THANKS SO MUCH

I HOPE IT WILL KEEP WORKING.....DO I OWE MORE MONEY?

Expert:  Austin Atkins replied 5 years ago.
The only money that the site removes is your original deposit which you placed at 18$.

Perhaps it just stuck, have had that happen a couple of times. Feel free to let me know if you need more help. Thanks.

Austin
Austin Atkins, A+ Certified IT Pro
Category: Computer
Satisfied Customers: 425
Experience: A+ Certifed Technician 5 years, IC3 Certifed 6 years
Austin Atkins and 6 other Computer Specialists are ready to help you

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