My HP Officejet 6110 is telling me to "Open door. Clear carriage jam, then press Enter".
I can do the first and the last, but how do I clear the carriage jam?
Computer OS: Windows XPBrowser: Other
Gently prodding the carriage return, and retrying to no avail.
Hello and welcome to JustAnswer~!~My name is XXXXX XXXXX X would like to assist you with your question today. To clear the error message we need to paritially reset the machine. Please do the following:
I don't have a # XXXXX 3 key on my HP printer. Do you just want me to disconnect the printer from the power supply and then reconnect?
Thank you for the quick reply. Does your printer look like the image, below from the HP website that is what the Officejet 6110 should look like and it should have all the buttons for the reset? If that reset doesn't work though you can definitely try a power reset but unplugging the unit and then holding the power button for 30 seconds and then plugging the unit back in and then see if that resolved the issue. ~~ If not let me know so we can continue~~
Tried doing both those things and it did a 'Partial Initialization' then told me the same as before , adding the instruction to 'Insert right cartridge' which of course I can't do because the carriage appears to be jammed! I don't want to take a sledgehammer to the blasted thing but how can I tease out the carriage bar. Perhaps the lid has flipped off the right cartridge and is causing the jam??
Comptia A+ Certified Technician , with 8+ years Experience
Thanks,Ryan. I'm sure those last instructions will be helpful but it's getting dark here now and I can't see to work properly on the innards of the machine! Will save your message and fiddle about tomorrow in the daylight. Many thanks Adrian
Your very welcome, glad I could be of assistance, i hope that works for you. If you still have problems please let me know.