Printer paper keeps jamming. It is a model 3930. We open up the back and pull out the paper or sometimes can just pull it out from the front.
We have made sure the paper is very straight and not wrinkled. We have tried pushing the paper in a little further. We have tried just pushing the paper in until it touches the entrance of the back part. We have looked in the back to see if anything is wrong but don't see anything particular.
Please let me know if there is a fee for you service before you answer!!
Thanks for any help you can give.
Hello. Yes, there is a fee. You offered $9 and made a deposit against this fee. When your question is answered, you are expected to click the "Accept" button which will change the $9 deposit to a $9 payment.
Bythe way, it would be helpful to know what brand this printer is.
The printer is an HP3930.
It is an HP3930
OK, thanks. When it jams, does it feed multiple sheets of paper, or just one sheet that jams? If it's a single sheet, there are two possibilities: one is that the rollers on one side are worn smooth and so one side "grabs" better than the other, thereby twisting the paper. The other possibility is that there is a small piece of paper scrap or other debris somewhere in the paper path that is preventing smooth travel. In the first case, try cleaning the rollers with a little denatured alchohol. In the secind - look as best you can at all the paper path, looking for any little scrap of paper. Use a flashlight and look from all angles. If it's a true jam, it will be on the side that feeds through less - i.e., the unblocked side will feed further into the printer.
Sorry, it's still jamming. It is only one piece of paper at a time. At first, we tried it one more time before doing anything, and it went through fine (wouldn't you know!). So we ran it again a few more times and it wrinkled a little bit each time. We looked with a flashlight and saw nothing at that could be jamming it. We put a little alcohol on the rollers (and wiped the other parts, too, that were dusty). We ran another copy, and it jammed a lot, the last part of the paper did not make it all the way into the printer, and it is crumpled along the edge like a wave.
Sorry I had to go to bed last night. Just wondering if you had any other options for us to try on the printer?
OK, if it is crumpled like that then that suggests the something is mechanically blocking the paper path. Unfortunately, these printers are designed and built to be "throw away" and not to be repaired, so it is difficult to get into the area where the jam is. You might try a can of compressed air and thoroughly blow it out, in hopes that you can dislodge whatever is there. And you can try partially disassembing it, although that may not be possible. I know how frustrating it is - I recently had to replace a perfectly good (otherwise) printer for a similar problem.
Thank you for your help. I have to leave now for the rest of the day. If it's o.k., I would like to get the can of compressed air and try that. I suspect that we may need a new printer also. So, do you mind if I get back with you this evening one more time before I hit accept. It's not because we don't want to pay!!!! I just may have another question before we are finished, and I don't want to have to start all over with someone else, o.k.? Thanks again. Talk to you tonight hopefully!
Sure, that is fine. I should be available tonight.
Well, I guess we need a new printer. If we only feed one sheet through at a time, MOST of the time it will go through. Three to five sheets or more usually clogs. My husband just looked at one last thing when one sheet went through o.k., but just barely! The print was a LITTLE off as far as being straight. (The ones that fed through fine had print straight across. So, it makes sense that it is an alignment problem on one side; but I don't know that we can fix it. I will give you one more shot JUST IN CASE you are a miracle worker and have an answer for this! :) I won't ask you for anything else after this, o.k. You have been very gracious. Thank you,
Guess what?!!!! We found it! There is a little piece of Scotch tape stuck on one side of the feeder; actually stuck good enough that we are unscrewing it to see if we can get it all out instead of tearing it and leaving pieces. I would say, "Can you believe it?", but I know you can.
Anyway, thank you so much for your great help. We may still have to replace it because I just heard a,
"Oops, a little bracket came loose" from the other side of the room. But you have been a great help, and we are very grateful.