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lifesaver
lifesaver, Computer Software Engineer
Category: Computer
Satisfied Customers: 5962
Experience:  Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.
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I have connected my Toshiba SuperMultiPA3761 USB Device to

Resolved Question:

I have connected my Toshiba SuperMultiPA3761 USB Device to my hp mini notebook. I was able to use the Toshiba USB CD/DVD drive to load a couple of software programs from CDs. However, now when I connect the Toshiba to the hp mini note book the LED lights blink a couple times, nothing happens. The computer doesn't seem to recognize the drive at all. I get the message “Windows successfully loaded the device driver for this hardware but cannot find the hardware device. (Code 41)” I tried the Toshiba device on another laptop and it worked fine. Can you help me?
Submitted: 7 years ago.
Category: Computer
Expert:  lifesaver replied 7 years ago.
HiCustomer,
Are you using XP or Vista?
Customer: replied 7 years ago.
I am using XP
Expert:  lifesaver replied 7 years ago.
Hi,
Connect your external cd drive.
Visit the link below:-

http://support.microsoft.com/kb/314060

Click on the fixit button and follow onscreen instructions.

Let me know how it goes.


Best regards,
lifesaver
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