How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Ryan B. Your Own Question

Ryan B.
Ryan B. , Support Specialist
Category: Computer
Satisfied Customers: 1775
Experience:  Comptia A+ Certified Technician , with 8+ years Experience
Type Your Computer Question Here...
Ryan B. is online now
A new question is answered every 9 seconds

In can not attach a file to Juno. It goes to the list of file,

Customer Question

In can not attach a file to Juno. It goes to the list of file, I select the file, trnafer starts, them apromp comes up telling me "to select a file, which I have allread done. Please hellp. Mr Sampson
Submitted: 7 years ago.
Category: Computer
Expert:  Ryan B. replied 7 years ago.
Hello and Welcome to JustAnswer~!~Smile

My name is XXXXX XXXXX I would like to assist you with your question tonight. Could you please tell me are you using Juno Webmail, or are you using it through a mail program like MS outlook or outlook express? Also when did this problem start happening?
Customer: replied 7 years ago.

I am using Juno Iternet Explorer for my E-mail, which will not attach.


The trouble has been with me for a year a least, just stopped trying to attach items. If it would help, I am 77 years or and not the best at this. Still need help

Mr Sampson

Expert:  replied 7 years ago.
Thank you for the quick reply. Is this the procedure you take to send an attachment?


To send one or more attachments with your email, follow these steps:

  1. While you have your message open, and you are ready to add the attachment, click the Attach a File.
  2. Once you find the file you want to attach, select it and click Open.

Note: Depending on the size of your selected file, this process could take time as you upload it to Juno's mail server. Please be patient.

  1. The name of your uploaded file will appear next to Subject text box, as well as its file size. You can see a running total of the size of your file attachments, as well as how much space remains available for more.

Note: Juno (with Juno MegaMail Plus, Juno MegaMail, Juno Platinum, and Free) can send outgoing message not exceeding (single message including attachment size) 30 MB, 20 MB, 10 MB and 10 MB, based on your service level. For more information about attachment limits, click here.

  1. When you are done attaching files, click Finished. If you want to cancel your attachments, click Cancel.
  2. If you want to send another attachment, follow the same procedure listed above.
  3. If you want to remove an attachment, select it, then click Delete link next to the attachment name.
  1. When you are ready to send your attachment(s) along with your message, click Send.
Ryan B., Support Specialist
Category: Computer
Satisfied Customers: 1775
Experience: Comptia A+ Certified Technician , with 8+ years Experience
Ryan B. and 5 other Computer Specialists are ready to help you
Customer: replied 7 years ago.
For what its worth, I have found the file, I have loaded he file. Juno has started processing the attachment over to juno. Then the prompt comes stopping the process telling me to find my document (attachedment). Some time in the passed I have been able to do what you indicated above. Just what the program tells you to do.
Expert:  Ryan B. replied 7 years ago.
Alright i'm not sure what would cause this too happen. It could be an issue with corrupt temporary internet files and cookies. Please do the following to clear them to see if it corrects the issue.

1) Open internet explorer
2) Click tools at the top then click internet option
3) In the middle of the internet options window click the delete button then another window will open.
4) Now click delete next to temporary internet files and delete next to cookies then push close/ok and then try to attach a file again.
Customer: replied 6 years ago.
This does not cover the current question on how to Make my Dish remote operate my 24" Model L2H8998 Envision Series. Don't tell me to just click the blue up botton for a half hour, there should be a number to enter for this unit, MR Sam

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
< Previous | Next >
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
  • I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you! RP Austin, TX
  • Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill Bill M. Schenectady, New York
  • The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you! Frank Canada
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA

Meet The Experts:

  • Andy


    Computer Consultant

    Satisfied Customers:

    11yr exp, Comp Engg, Internet expert, Web developer, SEO
< Last | Next >
  • Andy's Avatar


    Computer Consultant

    Satisfied Customers:

    11yr exp, Comp Engg, Internet expert, Web developer, SEO
  • Engineer John C.'s Avatar

    Engineer John C.

    Computer Science Engineer

    Satisfied Customers:

    Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified
  • Ryan H.'s Avatar

    Ryan H.

    Computer Support Specialist

    Satisfied Customers:

    A+ Certified Technician - 10 Years experience working with all types of computer systems.
  • Jane Lefler's Avatar

    Jane Lefler

    Sr Prog Analyst / Technician

    Satisfied Customers:

    Computer Programmer / Technician/ Consultant 16+ years
  • Frederick S.'s Avatar

    Frederick S.

    Computer Specialist

    Satisfied Customers:

    Computer technician and founder of a home PC repair company.
  • lifesaver's Avatar


    Computer Software Engineer

    Satisfied Customers:

    Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.
  • James K.'s Avatar

    James K.


    Satisfied Customers:

    Technical Director of IT Company

Related Computer Questions